The staff were the most friendly and helpful. They were so wonderful. I loved that I had parking until 6 pm even though checkout was at noon. It meant I could finish sight seeing in the city without having to worry about what to do with my car. So convenient! Rooms were large, clean, and comfortable. The hotel is literally right beside the Eaton Centre so everything we could possibly need was right at our finger tips.

The room doors slammed with a huge resounding bang every time you entered or left the room. They need to put something on them to make them close slower and without slamming.

The check-in experience was very pleasant. I was offered water. Mr. Behroz, guest experience expert, chose a room to my liking, which made my stay pleasant. The room was spacious, with a city view, the king bed was comfy, bathroom was kept clean every day. Breakfast was rich with many varieties, offering an omelet station.

I would have liked amenities in the room like toothbrush, a pair of slippers. A bathrobe would have been fantastic. Tried their dinner. Options were limited and the food was not something special.

Location is very good. t

I didn't like the payment manner, because, we just could pay by credit card and it made us in trouble, until a gentleman helped us out. another thing that we didn't like was the separated payment for breakfast for children above 12 year/old that wondered us and we had to pay 75 dollar per night for them! we had booked breakfast included room for 4 people but it wasn't free for our children!

It’s rare to encounter a team of professionals who consistently deliver exceptional service with such warmth and enthusiasm. The staff at Downtown Marriot CF Eaton Centre, truly make it a standout destination, and I look forward to returning to this remarkable establishment. Kudos to the entire team for setting a benchmark in hospitality. Thank you for making my stay unforgettable!

Overall, my time at the hotel was fantastic, but I believe a few adjustments to the breakfast menu would make it even more appealing to guests on extended stays. I hope the hotel management considers these suggestions to enhance the dining experience for future visitors.

I must say that the staff exceeded my expectations in every way. Regardless of the time of day, every member of the hotel’s team wore a warm smile, extended a friendly greeting, and engaged in delightful conversations. It was truly heartwarming to witness such a dedicated and experienced staff handling front-facing roles.

While my stay at Marriot Downtown CF Eaton Centre was filled with many positive experiences, there was one aspect that left room for improvement - the breakfast menu. As a long stay guests, I found the limited selection of breakfast items to be a bit monotonous, and I believe a few small changes could enhance the overall dining experience. I understand that maintaining a consistent menu can be efficient, but offering a few rotating options could go a long way in ensuring that guests enjoy their meals throughout their stay.

The staff is very friendly, and the location is fantastic—right next to the Eaton Mall. The place is also very clean and comfortable, and the facilities are very good—we got a tea kettle, milk, and water delivered to our room from the hotel. I'd go there again.

Nothing really, except that I forgot my phone charger and two cables in the room but the staff told me they didn't find them after I left. I'm positive I left them there.

The location was perfect for business trips. Service was good and staff was very helpful. We had to travel to NYC and return back to Toronto in a few days, so they agreed to keep our luggage till we come back (with no extra costs). This was very much appreciated.

The hotel is largely outdated. It did not meet expectations knowing Marriott standards. Renovations are needed on both the rooms and the general areas.

The staff was professional, attentive, pleasant, and eager to please. Our room was spacious, and the accommodations I had requested upon booking had been met. We also enjoyed a the buffet breakfast in the hotel restaurant, in the morning. We were very pleased with all aspects of the hotel, and it made our trip all the more pleasurable.

I really can't think of anything with which we were disappointed.

The staff were incredibly friendly and made my stay very comfortable. I arrived early from my flight and they were able to accommodate my check-in and facilitate breakfast for me. My room was also great, very spacious and comfortable.

I was surprised to hear that unless you signed up to the members club, wifi in the hotel would come at a cost, particularly after how expensive the room was for a few nights. The changing facilities for the pool are located in the gym, which seems a bit odd, as you have to cross the gym floor as people are training to access the pool.

The staff at the Elite Lounge was wonderful as they went out of their way to assist us with any question. The day time bartender - I call him Big R(Romeunro ??) He was so pleasant to talk to and provided excellent service throughout my week .

The only very minor issue was the A/C seemed to not be functioning at optimal performance during the night . Seem to work fine during the day .