Extremely well located in the Downtown, close to any commodity and very close to the start line of Toronto's Marathon. The Eaton Center (huge shopping mall is just besides). The suite was very big with a separate living room: it had a kitchen, a big bathroom and a washing machine. Staff was warm and welcoming. In addition, it was very well isolated and quiet.

The Kitchen kit would deserve to be more complete, with more utensils to cook: it was very basic (one pan and one pot). It would be nice to leave in the kitchen basic things such as oil, salt and pepper. Otherwise, everything was perfect.

The location is amazing and you are right in the heart of it with most things within a 30min walk, it is also right next to the metro if you don't fancy walking. The reception staff are really helpful and very accommodating - nothing seemed to be too big of a job. The room itself was really spacious and clean with a good size bathroom, NB there isn't a bath and the pressure was a little low up on the 14th floor. There is also a diner next door called Fran's which was amazing, good choice of food and really great staff.

The noise from the street could be fairly loud but not constant. The worst part I would say is the breakfast. It is a set menu and if you aren't into fried and super sweet it doesn't give you much choice.

The bed was the best part of my stay; super comfortable. Also really liked the spacial layout of the room. Location was the second best. We had Frans 24h restaurant right next door, a mall behind, and an open til midnight Shoppers drug mart for any additional supplies and snacks to bring back to our room.

There isn't much sound proofing between the rooms if guest have small children, but I think the only drawback I felt from my stay was the one side view of my window was in direct line of sight with the tenants next door. We had to be mindful whenever the curtains were open.

I really enjoyed the room! It was spacious and the bed was extremely comfortable.

There was a fire alarm at about midnight, which turned out to be a false alarm. However, during the event, the staff didn’t communicate with the guests, so we all gathered in the lobby. In the event of a real emergency this lack of communication could have proved fatal. Also, when asking the staff where the stairs were when the alarm was lifted, one of them just said “stairs?” to there coworker and never replied us. When we found them, many floors were locked, which again, would have been fatal if firemen were to rescue guests or have to go to specific floors. It’s a great hotel, but the staff, or at least part of it, seems poorly trained.

Staff were fantastic… room was exceptional.

The only negative thing was a single all genders washroom in the restaurant. When a woman comes out of a stall, it is disturbing and potentially dangerous to have a man standing there at the sinks, blocking the narrow passage to the restroom exit door. Especially in the evening when the restaurant is sparsely occupied. What is likely an attempt at accommodation for some, puts half the population at greater risk. Two (or three) washrooms is safer for female clientele. Always let someone know if you are using this restroom, or go accompanied.

Very comfortable hotel, a block from Eaton Centre and the TTC (subway). Excellent staff all around. We only had one meal (breakfast) at the hotel restaurant, but were put in a private room (The Library). We enjoyed all the food. The hotel is across the street from a hospital emergency room, but the soundproofing is so good, we never heard the ambulances that were arriving. The big question is: would we stay there again? The answer: a definite Yes!

Parking for unloading and loading was terrible, but once unloading is done, we didn't need our car for our entire stay. (The hotel is across the street from a hospital and not everyone obeyed the 15 minute limit signs.) A minor complaint is that the water pressure in our shower (Room 1503) was a bit low for our taste.

Location - just a block away from Dundas square, restaurants (there's a restaurant downstairs) & convenience stores (5-10 min walk). Bed was very comfortable and the shower in our room was outstanding !

we stayed at our arrival to Toronto (3 nights) and then a final night after coming back from Montreal. The first 3 nights were excellent, but the last one was a bit messy. My reservation was not in their system (it was done through a booking's 3rd party.? ) so it took a bit for them to find me a room and then upon midnight there was a fire alarm activated by mistake in the building, creating an uncomfortable situation since we had de alarm sounding for around 20 mins in our room, people in reception were not answering the phone creating uncertainty and making us feel anxious. No apology was provided. This was an outlier situation, so i rather keep the memories of the first 3 nights !

Location of the hotel is convenient to so many different attractions around the city. It's also easy to get around as the metro system is just around the corner. Staff was very friendly and accommodating. The room was spacious and the beds were comfortable. There was a kitchen, but we didn't use it. I'd definitely consider staying again if we make it back to Toronto.

The bathroom had a lot of stray hairs on the floor that didn't belong to me or my friend. Having to inform the front desk if housekeeping is desired is a little inconvenient. The hallway our room was attached to had a very strong smell of curry.

The hotel is very nice and very clean. We really enjoyed our room which was a surprise upgrade. We enjoyed being close to the subway, Eaton Centre and the Wharf and other "districts"

The restaurant seems totally unattached to the Hotel. The staff were pleasant enough but totally untrained. Not offering coffee refills (which when asked for were not fresh and luke warm). We had "Breakfast Included) but half of the menu (pizzas) were not available. Other than that it offered 4 choices with none suited to alternative diets. Also any juices etc. other than coffee were extra.

- The staff members are really nice and accommodating - We had a really noisy room for the first night (due to air conditioning system), after talking to the staff, we were moved to a less noisy one on the 12th floor - Comfortable beds

- The first night of our stay we were at the 5th floor (518). We had an awful night due to the constant noise of the air conditioning system: -the air conditioning couldnt switch off in the bathroom and -the air conditioning system in our room was so noisy even when turned OFF - Quite expensive