I love the view the location facing the ocean and the little sitting area by the window where you could sit or lay there looking up at the stars

I didn't like that the two days I spent there my trash was not emptied,my sheets were not changed for two days neither was my bathroom clean. I was told they clean after we check out. So if I stayed longer my sheets and bathroom would not be clean until I left. I understand things changed because of Covid but you go away to a hotel to be pampered. For over $600 that I paid to stay there for two days I find this unacceptable. If I have to do my own bed then the price should reflect that. The room was awesome the view was wonderful but not changing the sheets or cleaning the bathroom or emptying the trash was very disheartening for me for the price.

Location was great, getting the harbor view was worth every penny! Room & hotel as a whole was very clean. My kids loved the pool and jacuzzi!

Not having food options in the hotel was probably the only downside. We stayed Mon-Thurs and would have liked to just eat at the hotel a couple nights. No breakfast, room service or bar was a negative for sure. Plenty of options within walking distance and doordash was available.

The room was spacious and comfortable. Annette (?) at the front desk was very helpful and generally a delightful person. She really made our stay feel special just with her warmth. The proximity to the Aquarium made it possible to keep the car parked during our stay—we could walk wherever we wanted to go. Sadly Harborplace is in a transitional period; so many businesses were shuttered. I truly hope that the excitement of the area returns to the level we enjoyed in the 80’s and 90’s.

Electrical plug outlets could have been better…plugs on BOTH sides of the bed.

The room itself was great, very clean, harbor view was great. The staff was very friendly. The pool, hot tub and other fitness amenities were nice.

The availability of extra towels and pillows were a little lacking. The pillows on the beds weren't supportive, and the extra pillows were like half pillows. The street racing in the evening outside of the hotel was a little annoying. Wish there was more of a police presence to deter the late-night racing especially when we had early morning meetings to attend. Avoided dining in the restaurant because the attached bar/lounge was so loud. Hot tub needed cleaned.

We loved everything about this place! The doorman was very nice and my 1 year old made quick friends with him! The front desk staff was very friendly and helpful, parking was a little confusing. The rooms were spacious, clean and very comfortable! The bathroom is spacious and clean also! Even though breakfast wasn't included, we ate at the on-site cafe, and it was delicious! Priced just right, too! The coffee was just as good and the server in the cafe was also very friendly! The bartender was just as nice and talkative! The pool was very clean and warm. It's a little odd that it didn't have a shallow part to it, though. I can't recommend this place enough!! We will definitely be back!!

No shallow end in the pool.

Welcoming attentive staff. Hotel is in ideal location near the Harbour. Short distance by taxi to Train Station. Guest parking. Staff are friendly and efficient. Especially Jocelyn on Front Desk and Kevin in the Restraunt. Comfortable beds in luxury spacious rooms, the Pillows are excellent. So so comfy. Dissapointed there was no hot water on the morning of checkout. Gentleman at front desk explained the hot water boiler was down, would have been more acceptable if we were notified early in the morning while we were still in room. Looking forward to returning on our next business trip to Baltimore if they guarantee hot water in bathroom.

No notified of hot water boiler out of order on our checkout morning.

This was our second stay - both times as overnight lodging after attending a Baltimore Orioles game. The Sonesta has a great location (upgrade to a Habor view room!!) with many attractions being walkable. Room are comfortable and the beds luxurious. We will stay again. The staff was accommodating and the doormen and parking staff exceptional!

The only thing preventing me from rating are stay as a 10 was the delay in getting into our rooms. The gates to our baseball game opened at 5:15 due to a promotion night. Despite telling us our room would be ready at 4pm they still werent ready until after 5pm when we needed to depart for our game. this meant having to check in after the game when kids were cranky and adults tired. The explanation given for the delay was theyneeded to clkwean the rooms after people checked out ???? You mean like always?

Location was great. The valet at the door (Tony) was awesome when we first arrived made us feel welcome and safe. He even helped us to the room with our luggage and kept it safe until the room was ready. Room was clean and spacious. Kids loved the pool even though it was on the smaller side

Not enough towels at the pool, hot tub was cloudy. We arrived 40 mins early for check in and were turned away without much direction. Were told to “come back later” was a little turn off by that. Also not clear about the restaurant hours or what they serve. Housekeeping only if you ask we ran out of toilet paper and cups for coffee. No microwave was a bummer too. Valet was expensive but easy.

Great location and beautiful hotel. Beds were super comfy and doorman James was a treasure.

Reception staff. No eye contact, no smile (more like a grimace), no how has your day been, no did you enjoy your stay at the end….. Waited in line for about 10mins to check in with only one couple in front of us and two receptionists. Apparently they were having computer issues and going into the back room for long periods of time. But only found this out when I asked as to why it was taking them so long to see if they had an available for me or not (we were not checking in early). Having said that, we did get a room upgrade and they allowed us to check out at 11.30am instead of 11am.

The location is nice and the staff was top notch. The room was beautiful and the parking was excellent.

The bedside outlet was not very strong so my phone kept giving me warnings on the charger and you are not able to sign into your streaming services on the TV. When I looked on the website to see if there was anything for valentine's day there was nothing so we made outside plans. When we showed up there was a sign for valentine's dinner in the lobby. Also, the room location was not described well on the website. Rooms facing the Inner Harbor should be easily distinguishable from the ones that just look at other rooms. So we did not get the view we were expecting.