It’s a good thing we got complimentary breakfast for two. The breakfast selection in my opinion was not worth the price it charges. What was exceptional at the property was the staff at the front reception Lorena and Anna at the Cantata Lounge. Their customer service skills were amazing. They both made me decide I would come back to the property. I was impressed with the room because it was ready for occupancy especially with the cool AC. The beds were comfortable and wonderful to sleep in.

What was very disappointing at the property is the hot tub being levelled off when on the website it was clearly shown. My daughter was looking forward to swimming only to find the water in the pool was very cold. She went to the sauna to warm up and unfortunately it was not working.

The staff at the hotel went above and beyond to ensure your stay was comfortable. Very courteous and respectful.

Things that are beyond the control of staff - the warning alarm went off at 5:30 in the morning. The fire department had to respond to assess the situation. Travelling from BC with a three-hour difference this made for an extremely long day. Unfortunately, there is only one elevator currently working. When tired, this can be cumbersome.

Clean and spacious room with an excellent view on the 19th floor. Excellent breakfast a la cart choice if your preference is not buffet. Friendly waitress.

Parking far and had to pay 15.00 a night. Restaurant on the premises needs a bit more food selection apart from " bar food" . We had to eat out but we were glad there was a great local restaurant 2 min walking distance from hotel that served excellent food on Dundas St. Hallways were way too cold with air-conditioning. The hotel may save a lot of money by having it at 22C when it felt freezing at 18C. ( maybe it was set for working staff)

The inside of the hotel was clean and comfortable. The setting unique. Staff were very friendly and helpful.

The property is located in an absolute scum filled and dangerous feeling area. At least one group of either homeless or prostitutes was removed from inside the property but the hung around outside with their untrained pit bull all night. One guest car was broken into because of a lack of secure parking.

From the moment I walked in, I was treated as a valued guest. Earl on the front desk was fantastic! The Staff in housekeeping found me a lint brush when I forgot mine. Room was clean and comfortable..the beds and pillows like heaven! The amenities in the room, including shampoo, conditioner, gel and body lotion was spot-on.

Nothing to include here.

The view from the 20th floor was amazing and the room was well-appointed. The king size bed was very comfortable and it was convenient to have a bar fridge for our use. The bathroom was five-star and the walk-in shower was large and clean.

We were not advised at check-in that housekeeping services were only available the following day if requested. I called the Front Desk at 4:00pm to advise the clerk our room still had not been cleaned and I was advised there was no housekeeping services due to COVID. I then requested fresh towels, was cloths, soap and toiletries as our supply had dwindled. When the supplies did not arrive after 45 minutes, I went down to the Front Desk and was advised we could have had housekeeping services, if they had been requested at check in. The supplies arrived 15 minutes after the second request. No pool services were available as the pool was under maintenance. This was disappointing.

the room lovely and clean and the beds very comfortable! We really enjoyed the Sunday brunch altho I did find it a bit pricey, but everything was delish!!

I didn't like that we weren't told we were in the room directly above the pool. I would have preferred a warning as it was a little loud at times. If I came back I would choose a different room. In fairness to you - I booked on line, so I hadn't thought about our room in proximity to the pool.

The staff were so friendly and helpful! Everything was perfect the bed was the most comfortable I've slept in outside of my own. When the snow storm came up on the day we were leaving they were able to arrange for us an extra night and kept us in our own room for the night.

...nothing

Our stay at the hotel itself was wonderful. The immediate area around the hotel gives one a sense of being unsafe. This is not anything the hotel or its staff can control and is an unfortunate consequence of how downtown London has experienced urban decay.

Swank hotel with lovely room

Far more staff needed the front desk. Parking arrangement need fixing .Guest should be told at booking they must check-in before they will be allowed to park. Better still include a parking ticket when they book the reservation. Put up a sign on the lot identifying it as the hotel parking lot. Ensure guests know they must keep the slip to exit. If they forget or lose it , enable the front desk to print another rather than wait for someone else to open the gate.