This hotel is in a perfect location for all of the main Berlin sightseeing locations, the train station is literally 2-3 minutes walk and the trains are every few minutes but to be honest it's easily possible to walk to the main attractions from here.

On our last day we were still in the room when housekeeping had came to tidy the room, they said they would come back later once we were out. We left the room like 45 minutes after and past the cleaners and acknowledged them but when we returned our room wasn't tidied. To be honest this isn't a massive deal for us and we aren't really bothered but what did disappoint us was we asked at reception later that night for fresh towels at least after explaining we had missed the housekeeping, we were told they would be brought to our room but they never did.

Good sized room and huge bathroom, all modern, clean furniture and fittings Comfortable big bed and great walk in shower. Great location next to station Walking distance to bars and restaurants Well placed for tourist sites and shopping Perfect for walking to Berlin Marathon start and finish Good facilities bar, restaurant, nice pool and sauna Feels well managed, everything is efficient and well ordered. Appreciated this at busy times during Berlin Marathon stay, breakfast time was especially well organised, thank you.

Lifts are busy and people queuing at peak times, I asked to use the stairs but staff said the door to the stairs is kept locked except in emergencies. Staff are all perfectly polite and work hard for guests, but it lacks a bit in personalities, someone to smile, friendly greetings etc.

Great location, near the train station so easy to get to from the airport, in around 45 minutes. Junior suite was a good size, quiet and clean. Short walk to Unter Den Linden and lots of attractions, eateries and bars. Breakfast choice was superb, and as much as you needed. Staff were helpful and friendly and hotel generally well run and looked after, with comfortable bar area.

As you'd expect, the room wasn't in new, pristine condition. Signs of wear and tear, some stains to a chair, stereo didn't appear to work and had a broken door, but nothing detracted from the experience as it was modern and clean.

The rooms are spacious, there a clean pool at the top of the floor. Bathroom is big with shampoo, conditioner and other stuff provided like bathrobes and slippers. Breakfast is amazing, with variety of food to choose from, freshly made daily.

The airconditioning in the bedroom doesnt go lower than 23 degrees. We wanted it colder so we could get some sleep. Nobody came to have it checked. We could not regulate the room temperature. That was a big disappointment. The gym autconditioning doesnt work properly, it's too hot in there. The temperature outside was 27 degrees, but inside the gym should be at least 19 degrees in terms of temperatuur.

The comfort of the hotel and the place (in the centre) were excellent for our walks into each direction in Berlin. We enjoyed the closeness for visiting musea, big streets, and beautiful buildings. Restaurants were abundant in the neighbourhood. And afterwards or in the morning swimming in the warm pool at the top floor was a good way to relax of the many steps we had taken. A lot of space in the room with a safe and a refrigerator.

Once the staff forgot to clean our room and it took some time until it has been done. I recommend also to provide slippers because the floor can be rather cold.

Location was excellent for sightseeing, and restaurants, we could walk just about anywhere, plus when we did need to take a taxi, it was so convenient and not expensive. We enjoyed out time at the Eurostars, the staff were super nice and very professional, so helpful and knowledgeable of the area and always helpful. Will definitely recommend staying there to family and friends, plus if and when we do get back to Berlin, it would be our choice of hotel. We only had breakfast the one morning at the hotel, and it was very nice, food was hot and a great selection.

Nothing

We had a great time at the hotel. Location is great, near the train station. The room was clean, and quiet, and we stored our luggage at the end of our stay.

It seems like all of the rooms have only one window that is looking at the reception so the curtain had to be open at all times, and the window closed, but for us it wasn't a problem at all. Also, we had 2 rooms, and in one of them, it felt like it wasn't ready for us. Since we had another room to compare, we saw that the mini bar was half empty, not all the toiletries were there, and the slippers were missing. The staff was very helpful and nice and brought us the missing items we needed.

Staff nice and breakfast good. Location is great and massive bed! We chose this hotel because the extra bed for our child is actually a proper bed. The rooms are well soundproofed. Lovely spa with small pool on top floor and lovely lobby bar. Rooms are normal size, bathroom was huge! We also arrived to robes, and all amenities like toothbrush and shaving foam etc. great location for Rhine and Brandenberg gate, you can walk everywhere easily

Aircon is quite loud but not awful. Check in was disappointing. We arrived at 12:30 and had previously requested earlier check in which they could not do which was fine but then told room would be ready 14:30 for definite. We had to keep asking for an update despite sitting in the lobby in front of reception staff the whole time and room wasn’t ready until 15:40. Breakfast was €25 each everyday, too expensive

Loved our room, which was very spacious comfortable and clean. The hotel was also in close proximity to the station which was very handy in getting around and an quick and reasonably priced 30 minute commute to the airport. Love the bar staff. Were very welcoming and made the most delicious cocktails.

Would have loved for their to be a restaurant that could not only be used for breakfast but dinner also. Although saying that the bar did offer a dinner menu and I look a particular liking to the club sandwiches, which were delicious. There was no water in the room though so it would have been great to have 2 complimentary bottles of water per day, which is standard service.

The beds were very comfy. The hotel is located close to most of the attractions. The staff was polite and easy to communicate with. There is a pool, gym and sauna.

Booking.com stated upon the room reservation that the price will not change, and I can pay either via online or at the hotel. The hotel charged me $15 Euros more than the promised price. I know it's not much more, but the principal is that they should stick to the price it was promised and not add any extra fees on top of that. The TV in our room wasn't working. I personally think it should be checked before giving the room to anyone. I have reported it and was advised that someone will come around 8.30-9.00am, left for the day at 9.40am and technician hasn't arrived by then.