Property: it was centrally located, and close to all major bus stops and everything from shops, to restaurants to rainbow street were super close Staff: all the staff working there were super sweet and helpful especially a young lady by the name of Gulia working at the main desk. She was a super star, helped us with tickets, bookings , honest review and advice on where to go when our booking of Blue lagoon got cancelled. Food: the food whether it was the bar or the restaurant inside the hotel was lovely

I was informed that the sauna and steam facilities in the hotel are not free so that was a damper as it is cold in Iceland and I was looking forward for some sauna and steam in the evening after our daily group activities

Very Nice hotel, closed to the center (about 7 min from Rainbow St). The hotel seems more like a 5 stars based on average world standards. The food at the restaurant was excellent (except the desert). Will definitely go back if I have the opportunity to be in Reykjavik again (hopefully).

Only one thing: this hotel stay was a treat for my birthday and usually hotels do a small gesture (a card, words, a spa discount or a slice of cake) but they did not even acknowledge. But still a very nice hotel where I will be happy to go back.

The location was amazing. From the hotel it was easy to reach all the sights in the city walking and very close to Bus Stop 1 where we picked up all the excursions we arranged. Our room was great, with everything required for an enjoyable and what you would expect from a Hilton Hotel. The hotel restaurant is fabulous. Breakfast choices are extensive and all delicious and like the rest of the hotel the service is impeccable. I would recommend this hotel and will be staying there again on my next stay to Iceland.

I loved everything

How close it was to everything. The floors in the bathroom had radiant heating it was amazing to walk on warm floors after a long day of site seeing. We loved Iceland and how clean the water was from the tap.

There was no way to cool off our room besides cracking windows at night . Unfortunately our room was surrounded by bars that were loud most of the night. So we lost a bit of sleep over drunk people, fireworks and street racing. Also the room next to us, door was not on any kind of soft close system and they slammed it every time entering and exiting. We stayed in 515.

The staff was amazing and very helpful. Clean quite large room, walk-in shower with huge rain shower head. The location is super central and just 3 3-minute walk from one of the drop off of the main tourist coach (Fly bus); just say you want to get to the parliament. Breakfast is a simple buffet, but was surprisingly good. You can order eggs as you wish, and I recommend taking the pancakes.

It's not that I didn't like, just I didn't use but important for others to know - the spa cost when I've been there 5500 pp for the guests.

Excellent service. Great breakfast. Overall very good facilities.

Hotel design is such, because of renovations and additions involving older preexisting buildings, that all tooms do not have a good view. Our 1st room (for AUD approx $900/night) was depressingly dark and basically looked out onto a wall from another building, and the office staff kindly changed us to a better room which was lighter, but still even then didn't have much of a view. This is an expensive hotel,and for this, one would expect better room outlooks.

Lovely hotel in the perfect location. So close to the shops/restaurant’s. Beds super comfy Check in very easy Very clean

The temperature of the room. The room was boiling and the thermostat would only go down to 18.5. When I telephoned reception to ask how to switch the heating off/ they said wasn’t possible and this was the lowest it would go. It was very uncomfortable and I know another family also complained to reception about the same issue. Even with the very small window open - it only opens 2 inches , so not much breeze got in, was still very hot. Breakfast was nice but not worth the price.

Great location, very central. Nice modern decor. Spa was beautiful.

Our room was located on the second floor facing the courtyard and the noise from people leaving the bars was terribly loud on Friday and Saturday night. On Saturday people were yelling until well past 4 am. As a result I was unable to sleep. Beds and linens were not that comfortable, would have expected higher quality. Housekeeping did not do a great job cleaning the room each day often leaving empty coffee cups etc. Staff wasn’t overly friendly at the property either. Breakfast was extremely overpriced for what you got.

Great location, super comfy bed and great bathroom. Very nice breakfast in super cozy environment, staff very friendly and made me feel looked after. On site restaurant deserving of a Michelin Star in my opinion. Everything tasted beautiful and super fresh from lunch dishes to dinner. Staff at front lobby super friendly and helpful, offering great advice and very accommodating booking excursions and taxis etc

Nothing

The hotel was perfectly located in the middle of town. The staff, particularly the gentleman on the front desk were ever so helpful. Nothing was too much trouble - he is a credit to the organisation. The restuarant food was very nice, breakfast was very good. The spa was stunning visually and the facilities were impressive

I thought the changing facilities could be a bit bigger in the spa. On top of that, it would be nice if the pool was a bigger space. A lot of the space is used up on superfluous items when I would certainly prefer a bigger pool.