The room with a view was nice.. the resort was reasonable.. Adult pool area was nice.

Schedule process for restaurants... Unacceptable that customers should have to waste time every day to in attempt to get dinner reservations at on-site All-Inclusive restaurants via there manual reservation process. There is an average 1 hour during every day that all food locations are closed - why? - Limited lounge / pool chairs in all areas of the resort, by pools, on beach area.. unacceptable that people are allowed lay a towel on a chair and then not be around for hours.. - If you are not at the chair, the chair should be available to use.

The food was amazing, the staff was amazing, and the hotel itself was amazing. Amazing beach and pools.

So we were promised all of this free stuff. Received none of it. They will nag and nag and nag you into joining their vacation club. We were told that if we went through the process, we would receive all of this free stuff. We did our part and got nothing. And get this! Every night from 9pm to 11pm they play extremely loud music. Try and sleep with that.

Food was excellent. Staff were friendly & excellent.

There is DEFINITELY not sufficient lounge chairs and lounge chairs with shade. The only way we could ensure we could have a lounge chair at the pool with shade, was to get up every morning no later than 6:00 AM and put towels to save them. As a result, lounge chairs are then held using towels for the whole day. This was incredibly frustrating - the hotel should more than double the number of palapas with lounge chairs at both the adult and family pools and on the beach.

I recently stayed at the hotel and wanted to share my thoughts. Overall, it was a pleasant experience, with great food and comfortable rooms. However, one significant drawback was the lack of available shade on the hotel grounds. The shortage of umbrellas made it incredibly challenging to find a shaded spot, which was quite disappointing, especially when trying to escape the sun. Despite this issue, the Italian restaurant stood out as a highlight, and the beach and sea views were truly wonderful. The air conditioning in my room could use improvement, as it struggled to keep the room cool during the hot nights. In the future, I hope the hotel addresses these concerns to ensure an even more enjoyable stay for guests.

I stayed at the hotel recently and wanted to share my feedback. One aspect that disappointed me was the limited number of beach umbrellas and loungers. For a hotel of this caliber, there should have been at least 30 more umbrellas and a minimum of 60 loungers available. We had to get up and take sunbeds on the beach at 6 a.m. Agree, this is not the time on vacation when you want to wake up.Well, if we didn't do that, we'd burn out completely. Additionally, the air conditioning in my room was not functioning well. It seemed to be quite old, and with the roof heating up, the room became unbearably hot at night.

Great food. Lots of choices. Room pretty. Comfortable bed. Nice staff. Nice pools, grounds.

Concierge tried several times to get us to a sales presentation.

Room was spacious with a beautiful view of the ocean. Staff were all lovely and friendly, the bartenders were great especially at the pool bars. Gregorio at the El Jardin snack bar was an incredible server!

Very limited shaded areas in the adult pool area unless you paid 200usd per day for a cabana. They need some more umbrellas in that area as everyone was getting very sunburned.

The room is a bit old but everything are in good condition and working, 😊 we came earlier but got acces to cafe and got room one hour earlier, thanks for that. Towels and bed linen were exstremely white and clean. The food for lanch we like a lot (pasta and tacos)

We had noisy neighbours who were watching tv too loud. There is a door between rooms so you can hear everything what’s going on there, even people talking

After visiting several hotels in Cancun, I realize that here, at the Grand Park Royal, the service is truly exceptional. The staff and servers at the buffet are very friendly, energetic, and welcoming, unlike some other hotels. The buffet is generous, and the dining area is very spacious. There’s a relaxed and friendly atmosphere throughout the hotel. We didn’t encounter any snobby staff—quite the opposite. What a wonderful experience! If I ever return to Cancun, this is where I want to stay! On another note, many hotels boast about having access to a beautiful access to the beach… but trust me, the beach here is beautiful. There’s no seaweed, no large rocks along the shore, and the sand is soft and clear. It’s truly a safe area for swimming. The room we stayed in had access to a terrace with an ocean view, which I highly recommend. But beware: depending on the building, staying on the ground floor may not be ideal because there are lizards around, so you can’t fully open your patio door (i mean you could, but it’s up to you to take the risk). As for us, we were able to leave our patio door open the whole time without worrying about it, which was amazing.

The food was very good in buffets and restaurants. The room was newly refurbished and was very nice. Amazing view of the ocean with balcony. Staff was terrific.

LIQUOR WAS TAMPERED WITH. I had 3-4 different types of drinks and none tasted close to what they should be. Bacardi rum - nope, Canadian Club - nope, Stoli Vodka - Nope. I've always heard this is a problem in Mexico with some people dying because of tainted alcohol. I stuck to shots of tequila and beer. Snack shop pizza, nachos and hamburgers were not very bad. There was also construction going on, which was a little annoying but not a big deal.

Good entertainment. Mostly good food. Lovely staff. Plentiful food and drink.

Unhelpful after checkout as we had a late flight. I offered to pay to keep the room which was not possible. So I asked for a place to shower and get changed. Not possible. In the end we asked the health club to allow us to freshen up. Which was fine except they made us feel Very unwelcome. Some meals not great but overall mostly very nice Pool unheated. It was freezing ! Not nice and meant swimming was minimal. Sea too rough to swim and red flags up. But at least that was warm !