The food was horrible

There should have been lighter options on the menu. Service was also poor for dinner time.The cost seemed really high for the quality offered. We never returned to the restaurant at the hotel for the remainder of our stay.

Beautiful hotel, excellent service, very enjoyable pool and hot tub, clean guest suits.

Loved the central location and the safety I felt staying here! Staff were always extremely friendly and helpful, and the food was amazing!! The girls at the spa were amazing as well, very knowledgeable and put me at ease. I enjoyed a facial and a massage and both were great. Would definitely stay here again and would recommend to anyone visiting San Antonio who wants to stay on the riverwalk!

We had issues with our toilet a couple times and it took several hours to get someone up to fix it. But other than that, everything was absolutely perfect for what we needed it for.

Hotel Contessa's suite rooms are spacious and we enjoyed being so close to the beautifully lit River walk and close to the nearby Cathedral which had illumination evenings with the history of Texas. The food at the onsite restaurant was good but be sure to make resies. and the hotel is also convenient to a wonderful museum of Western art and sculptures. For a Christmas time trip Contessa did work nicely for our small family utilizing two rooms next to each other. Our son enjoyed the pool and work out area. Dec. 2024

No sign of a concierge ~ the front desk was lightly staffed and seemed not to care too much when we reported a back up in the shower/ bathtub. We requested a quiet room and yet, our rooms were directly across from the elevator which is quite loud(noticed in other reviews too)

The staff were wonderful, from the valet service believe his name was Marco to Savannah at the desk who was so gracious and welcoming. We went to the bar and Amanda made us the best drinks possible. We couldn't ask for better service. We decided to order food which was great. The location is perfect. We liked it so much that we definitely will stay there next month when we come back to San Antonio.

Good location by Riverwalk. The suites were spacious with a large bathroom and separate living area. Had read a few mixed reviews, mainly on other sites, so the hotel exceeded my expectations. No real issues parking a hire car. We used the city-run lot on Houston Street about 5 minutes walk away and there were no problems.

There was a bit of weird whooshing noise at night (apparently the lifts) and there were a few odd things like no lights being illuminated by the wall switch when entering. The hotel is possibly starting to look its age and feel a bit dated but this wasn't an issue with the stay. Didn't try food facilities.

I love Hotel Contessa, especially Francisco. He's very welcoming and recognizes you. He commented that my granddaughters had grown up so fast, and I didn't even think he would remember that they were my granddaughters, considering how busy it is. The smell when you walk into the hotel is amazing. My granddaughters went downstairs to have dinner while we attended a concert. They loved the food, but, considering my granddaughter insisted on paying for it herself rather than charging to the room, she was amazed at the prices but did say it was well worth it. The housekeeping staff is wonderful and polite as well. Thank you for being a part of the memories.

Location was great as we were going to a show at the Aztec. Room was clean and overall comfortable for 3 people with one person sleeping on the couch. Hotel staff was helpful the little I interacted with them. Hotel is also located at a part of the Riverwalk that isn't too noisy or touristy which is nice.

Their extra charges are a bit absurd, like $60 for a late checkout, and $53 for overnight valet (and as far as I know, there's only valet parking there). The room had some wear and tear, like the epoxy paint in the tub was peeling off. The full beds are def noticeably smaller than queen beds if you're thinking of bunking up. Unless you're a couple, it may not be all that comfortable sharing a bed.

Being on the riverwalk, friendliness of the staff. Had breakfast two of our mornings and Fransisco took very good care of us. The Ambler was a pleasure to patronize. The staff was attentive despite having to work during the holidays.

The only issue we had during our stay was the bathroom floor seemed to be neglected. I was sitting doing my morning constitutional and noticed some long black hair on the floor of the bathroom. My wife has red hair and I have white/grey. Not a dealbreaker but one would hope the housekeeping staff would be a bit more fastidious.

We loved being greeted by very friendly valet and bell boy. Once inside we were greeted by friendly staff who offered a welcome drink. Front desk was very accommodating and friendly. The hotel is gorgeous, comfortable and quiet rooms with a great location. Room service was fast. Loved spending the evening at the bar, excellent craft bartenders. We enjoyed the hot tub and pool area on the roof. I would definitely stay again.

The restaurant food definitely missed the mark. 3/5 for taste. Fortunately the hotel is surrounded by other restaurants within walking distance. Minor complaint is coffee in room and room service coffee was weaker then what I usually prefer. Adding nespresso machines would be great!