The location and decent breakfast. The room was clean but as it’s next to the kitchen, it’s a bit noisy in the early morning.

One needs to climb up 6-8 steps to take the elevator to the hotel. I asked the hotel personnel to help us with the big suitcase and got refused. We however were fortunate to bump into the same British couple who helped us with the luggage when we just arrived at the entrance and when we just got out of the elevator when leaving. So, if you are older travelers with big or heavy suitcases, it may not be good for you.

Wonderful staff! So kind and helpful. I really cannot emphasize this one enough -- the gentleman at the front desk was absolutely lovely and both the woman who ran breakfast and the woman who cleaned the rooms were so nice! We were able to check in a bit early because our room was ready. We were able to leave our bags when we checked out since our train was later. The hotel has an excellent varied breakfast and plenty of tables. Nicely decorated rooms and comfortable beds. Everything feels new and updated. The room and bathroom were spotlessly clean. Good wifi and air conditioning The roof terrace was a bonus. Good location--5 minute walk to station and within 15 minute walk of almost every attraction in the city. Putting everything else aside, the combination of staff, breakfast and location make it easy to recommend this hotel.

The only negative was the size of the room and bathroom. Both were quite tight for 4 people. The beds were well laid out and a good closet area provided, but once 4 suitcases and backpacks were in there, there wasn't much room to move around. Same with the bathroom. With this said, for a 2 night stay we were comfortable enough, especially considering all the positives. (We were also spending more time in the room than we otherwise would have because of the extreme heat in the city during our stay.)

An easy 5 min walk from the train station. This hotel is located on the 3rd floor of the building that they are located in. Very friendly staff who showed us around and only too happy to assist with any request. They also have a lovely rooftop terrace to sit and enjoy the view. Room was clean and beds comfortable. We were able to walk to all the attractions and felt comfortable and safe walking the city day or night.

The only downside is our room was right near the breakfast station. You could here the set up and early risers each morning.

We got a twin room and a quad room. Both were clean and looked newly renovated with modern fixtures in the bathroom. The small breakfast room had a balcony with 2 tables. There was savory and sweet options in the breakfast buffet, which we liked. The hotel was near the train station, which was what we wanted. Overall, this was a good place to stay when visiting Florence and nearby places (using the train).

There was a flight of stairs from the street to the building's entrance. Old style lift for 3 persons from the first floor to the hotel reception. Then, from the reception to our rooms were more stairs, which was a bummer as we had big luggage. Other than this, the hotel was quite good.

Location. 5 minutes to Firenze Sta Maria Novella Train Station. Close to Central Market. Walkable to main attractions as Duomo. Breakfast. Has many choices of breads, meat, cheese and coffee. Bed. Very comfortable with memory foam pillow. Room Size. Small but does not feel cramped. We only have carry on luggages for a family of 4. Toiletries. I lile it that it has a liquid hand soap instead of bar soap and a 2-in-1 shampoo and body wash. Reception. Responsive. Rooftop. Great view day and night.

the water temperature in the shower is not consistent.

breakfast was very good. Even though we went early, we were able to check into the ready room. location is super. Very close to the train station, intercity bus station and places to visit. everywhere is within walking distance.

The room is very narrow. There is no place to put the suitcases. All the sounds in the next room seemed to be inside our room. The walls were very sound permeable. There seemed to be no privacy.

The staff was very helpful and accommodating. They even serviced our room after I said to them we don't need it. The place has a private terrace overlooking the views of Tuscany.

The lift from the bottom floor to Ground Level 1 and from the check-in floor to our room have quite a lot of steps. Taking your luggage was a challenge and required physical strength if you were carrying too many heavy suitcases.

The room is a little small for 4 adults, therefore not much room to walk around.very close to the SMV train station with Mcdonalds, Burger King, and a supermarket within easy walking distance. There is also shopping at the station. The highlight is the breakfast! Great assortment of juice, coffee, pastries, yogurt and cereals. Sana was awesome and helpful. Easy 15 minute walk to attractions and shops.

Nothing really notably wrong. There were some renovations going on but we were not disturbed by it.

One of our best stay in Italy. The hotel is just about 300m away from Santa Novella Maria train station and it was very convenient for us to move around from Florence to other nearby towns. It was also in a very central location which was close to Duomo. The breakfast spread was great. There is a small terrace at the top floor where we can experience the city view. Amazing!

I really recommend this hotel, the staff very friendly and helpful, everything was clean and nice, the breakfast very good.

The only thing that I would improve is that in the bathroom there is no place to put the soap in the shower or on the sink. I think that they can solve that by placing a shelf because it have the space to do it. Everything else excellent.