Spacious room. Comfortable bed. Kind reception that helped us printing out our lost train tickets. Good facilities. Good sound isolation.

Have to go up 2 flights of stairs to get to the room. The stairs are quite steep.

We had the family room. It was a very big space and had a nice comfortable king size bed. Nice kitchen and living room space. There is a lift up to the 3rd floor of the building (where the rooms are all located). The "family" room has its own set of stairs once you're "in" on the Apollo floor, so you have your own private space. There is a vending machine in the "lobby" area and also water, wine and snacks to purchase in the room, for convenience. The train station is 2 blocks away and the tram was about 3 blocks away. There is an abundance of restaurants on the same street.

We booked at the last minute and we had good communication until we arrived at the outside entrance. It took about 40 minutes of waiting and sending text/calling, until we were able to hear back from the property about retrieving keys and getting into the building. The bathroom is tight but it is updated and nice.

The location is gold. It is very close to the central station and it was very easy to walk from the central station to the place. The staff was excellent, very supportive, very friendly, and very quick in response. . The room was pretty, clean, and warm. Everything worked well. The toilet amenities were also nice. The space was just right. There is even a balcony if you fancy sipping some glasses of wine in the evening. There was free coffee and tea on the table. And they prepared some Tuscan wine for you. If you feel like drinking, you can pick one of the bottles and pay for it. The price started from 10 EUR! The steps to access the room were not complicated. You just need 3 codes, one for the building entrance, one for the entrance to the apartment, and another for the key locker. The hallway was clean and inviting. They also provided you with some restaurants' discount coupons, incl. ones for breakfast. If I had stayed longer, I would have tried at least one of them. What I liked a lot was that you could come back to this hallway where you left your luggage anytime. You just needed codes to access there, so it was easy for us to come back and repack after shopping the whole day. . I want to stay here again next time I come to Florence. I really don't need to look for an alternative.

There was no washing machine. That was all.

The location is great. Firenze Santa Maria Novella, the central station, and the end station for the tram from the airport are close by. If you are checking in late, as we were, this is a good place. Everything is based on code access, the gate, the front door, and first access to your room. Whatsapp communication with the staff is very effective. The rooms have a nice size, okay shower bathroom and a small wine rack with affordable local wines.

There is some street noise, but that is to be expected when you're in the middle of a city. Fortunately the traffic is one way in these streets.

Amazing location - close to the main train station and the tram to the airport, however the accommodation is quiet. The room is exactly as pictured, with a large, firm comfy bed. The bathroom is newly renovated. The manager and the staff are really kind and friendly! They were really nice about leaving our luggage before and after check-out.

Walls are thin, we could hear people coming in and out of their rooms, talking in the morning, etc., however it is tolerable.

Super central to the station so really easy to get to. Literally 6 minutes from everything we wanted to visit. The property is secure, beautiful big rooms, modern and lovely bathrooms. We had a cute balcony to sit on and enjoy breakfast- kettle in the room and bakery round the corner for brioche! Adriana was in touch via WhatsApp before our stay with clear instructions about how to enter the property which is in a traditional, old apartment building. We honestly loved it and would definitely stay again and recommend it to anyone.

Nothing. Super value with lots of lovely touches.

Location was very close to the airport, about a 10mins walk. A coop was just around the corner too for purchasing a few bits and bobs. Nice that it was on the ground floor too. Smelt very clean when we walked in and sofa, dining area and beds were comfortable. Was a nice size to comfortably fit family of 5.

Could have done with some photos on the walls, of the leaning tower of pisa maybe? Were some ants coming in from the balcony door as well but wasn’t a big issue as we only stayed 1 night.

We arrived in Firenze and it was hot. Our hotel was very convenient from the train station and we appreciated coming in and having an air conditioned place. There was a great restaurant across the street where we got a discount. Elevator or stairs to get up to the third floor. Cute balcony for a glass of vino/

Getting in and out of the front door took a bit of practice as it was challenging to open.

The location was excellent, a 5 minute walk from the station, and all attractions within a short walking distance. The room was lovely and clean. Staff were nice. :) The entry and instructions were pretty straightforward, and overall a good stay.

Not much really. If I was being picky, a small issue with there being no breakfast but there was no facility to do this on the floor where the apartments were. I think they could have provided a breakfast of some sort, or paid for this at the venue they recommended (at 'only' 4 Euros) as the room price was pretty expensive compared to others, or they could have provided free wine in the room, and not tried to charge extra for it (more than you can buy it for in the shop next door) But, well recommended still. :)

Great location. Comfortable and clean room. Balcony to enjoy a glass of wine. Room was cleaned daily. Bathroom had a great shower. TV with Netflix and YouTube.Lots of lovely restaurants nearby. We would definitely stay here again.

Nothing we didn't like.