This is a beautiful hotel, great location near the Rialto Bridge, very friendly staff. Our room was beautiful, sound proof, the bathroom was gorgeous, large shower and good water pressure. And robes & slippers! The breakfast included was amazing, so many selections, cappuccino made to order, some tables are by the window and you can watch the gondolas pass by. This hotel has an entrance you can arrive by water taxi. The staff were sweet enough to have prosecco in our room upon arrival for a special birthday celebration. I highly recommend this hotel and would stay here upon returning. Grazie Mille

This is what you think of when one thinks of Venice. We stayed the last night if a very long (maybe too long) trip across northern Italy for for our honeymoon. This was such an oasis of relaxation and luxury in the crazy maze that is Venice. It’s an extremely easy to get to and central to all of the must see spots. We had a Fabulous 8 course diner to top off our honeymoon, a luxurious breakfast spread that included Prosecco. There is an abundance of staff they are always nearby when needed, but not intrusive and speak many languages. We came from Spain and the minute we said a few words in Spanish to on person, everyone knew they were spoke Spanish and attended to us in Spanish the greatest ease. At the same time we heard them speaking perfectly English, French and of course Italian. It is worth paying a little extra for a private water taxi right to the door canal front. We took the general ferry to the hotel and it was miserably hot and made a few additional stops. We arranged a private boat to the airport for our return and it was an amazing experience to stand i the back and ride through the canals and the bay to the airport. We are already planning our trip back, as this was way too short for us.

Nothing. This is not a 4 star hotel, this is easily 5 stars, and my work is in designing luxury boutique hotels and ensuring they they meet the highest standards.

All the staff were wonderful. Reception staff were very responsive and helpful. Restaurant staff very friendly and welcoming. Housekeeping was very thorough. Great location for seeing the key tourist sights. Water provided in room, as well as kettle and nightly turndown treats. A very comfortable stay. Nice coffee provided at breakfast, which also came with views of the canal

Our room only had a window that opened out to an external wall so very dark. The heating also wasn’t working but the staff provided a temporary unit. Use of spa not included - had to pay a significant fee to use. This doesn’t fit with the luxurious sell. Either does having to pay extra for fresh orange juice or an omelette at the “included” breakfast. Room was a bit dated eg old towels and bathrobes.

Excellent location, wonderful breakfast and dinner at the hotel.

rooms very very hot and a bit small

We had a very nice experience at this hotel. The location is perfect and being on the canal allowed us to enjoy the boats going by. The staff were friendly, attentive and accommodating . The breakfast was fantastic with a great selection of food. The Junior suite was beautiful. The two chandeliers were stunning . The marble bathroom was gorgeous. The bed was very comfortable . The suite was very clean . We appreciated the bottle of Prosecco that was left for us upon our arrival. A very welcoming touch! I would highly recommend this hotel to anyone visiting Venice.

We hate to say anything negative because it was all so beautiful, however, the couch in the sitting room was extremely uncomfortable. The only other negative thing was that we had to leave 😕

We upgraded to the luxury suite which was lovely- the only reservation was the size of the bathroom as this was not big enough for two people to be in at the same time. It should also have a separate loo not just in the bathroom but in the suite. The other observation is the wardrobe is at the entrance of the suite, the farthest away from the bedroom. A beautiful set of rooms but not best designed

The breakfast at the hotel was not what one would expect of such a hotel. not a good choice of cheeses in a country with wonderful cheese and if you wanted eggs any other way than scrambled, you had to pay extra which is a also a little cheeky. We had dinner in the Michelin restaurant and the chef's surprises, starters and pastas were excellent, but both main courses, the turbot and the pork, were so salty it was impossible to finish them sadly.

The hotel is in a great central location very near St Marks Square but in a quiet street. It was amazing to arrive by water taxi. The rooms and the hotel generally are spotless and beautifully furnished. The air conditioning was greatly appreciated. The staff were friendly and welcoming and helped us with trips out and dining recommendations. There was a good selection of hot and cold food for breakfast.

We were a big family party and had booked a number of rooms and the selection of what was in each was a bit variable eg some had fresh fruit, one had Prosecco, some had fruit juice, ours didn’t have either although it was the superior room. I am sure they would have rectified it if we’d asked but it wasn’t so important.

The hotel is amazing, staff is really nice, helpful and friendly. Location is really good, close to everything and you can do everything by foot. Breakfast is really really good with a huge selection and amazing quality of what’s served and the tables have the canal view so you can start the day with an amazing breakfast while looking at the gondolas passing- MAGICAL. The staff actually got to know our preferences and would have capuccinos ready for us as soon as they saw us coming to breakfast. We got the simple bedroom so it is quite small, but very comfortable. Housekeeping was amazing and they also have turndown service. You have to pay extra to use the spa area and can stay up to 4 hours. It is a good spa and it was very relaxing. Elisa, Sergiu and all the Reception team were fantastic, hard workers and always with a smile on their faces. We loved every minute and will definitely recommend to our friends.

The only thing we found a bit uncomfortable it was the bathroom was too warm and we could not regulate the temperature, not a big issue though.

The location very convenient, between Rialto Bridge and San Marco Square. The hotel has its own boat dock that was an interesting experience and perfect to be picked up by boat from the hotel to parking place or to airport (in fact, a boat trip on Canale Grande). The staff were very friendly and helpful. Many great restaurants and shops just steps away.

The restaurant where is served the breakfast is not very attractive for my taste, it is very simple, only walls and tables ... I think there is a big difference between the way of decorating the hotel, lobby, reception and ... the restaurant.

This is a beautiful hotel. Staff all lovely and helpful. Beautiful breakfast. Housekeeping amazing. Room spotless. When I went for breakfast in the morning my room had been completely made up by the time I got back. Have never experienced housekeeping like this. Deserves a medal.

There was nothing I didn't like about the hotel itself. Finding your way around is a problem in Venice anyway so I kept getting lost. In that sense you would need to be aware of that. So while I would definitely recommend everything about the hotel itself, give some thought to the location. Venice is badly signposted anyway but this area has little if any. Clearly not the hotels fault. If you haven't stayed here before bear this in mind. Area was itself was totally safe though.