Location was great! Staff were awesome! Special shout out to the cleaning crew - always happy and attentive even during a busy part of the year and New Years Day!!! 24 hour reception was helpful!

Stairs in an 18th century building were a challenge, but builds character so not much of a flaw! I did wish they had a mini fridge but the window sill works well in winter! No in-room internet for most people in our group but one room were able to connect most of the time as our room was closest lol. (Harder when travelling with kids after long days).

Ideal location on main thoroughfare between Rialto and SanMarco. ..but very quiet. Suited us perfectly! We ate our continental breakfast with gondolas going by the window... approx 10 gondolas in 30mins. Coffee was lovely and hot, which I rarely got in venice tbh, except at hotel alcyone, for breakfast. The young lady at reception gave us a lot of info on bus station for our 4.20am journey, even printed it out for us! Thank you. The guy at reception that morning had a quick breakfast box/bag ready for us at 3.30am with Crackers, yoghurts etc

The toilet and shower area is very clean and well maintained. But the wardrobe and dresser look as if they belong in the 80s! Everything was clean but dated.

very clean and comfortable facilities, very friendly and accomodating staff

we were informed 1 day before that due to unexpected maintenance we were no longer able to stay at the booked accomodation and were requested to go to their sister hotel instead with no additional costs. However, this was out of their control and the staff at the new hotel were very friendly so we did not have any issues swapping, only that it required a bit of rerouting from the train terminal :)

I love how everything is a walkable distance from this hotel. The reception staff are always curteous and kind. Must stay if you're visiting Venice. The room is a little bit small, but there's so much to see In Venice that we barely stayed in the room!

Wifi was only in the lobby area, not in rooms, and it was spotty. Would disconnect often. The shower drained very slow so sometimes we had to pause our shower halfway through. Minor inconveniences, I found this to be an excellent hotel apart from these minor details.

The location of the accommodation was superb, right in the heart of the city and all major sights just a few minutes of walking distance. The room was quite small but sufficient for a short stay with plenty of storage space for 2 people. The staff was accommodating and helpful.

Our shower lacked a door which was a bit of a nuisance considering that we had to scrub the bathroom floor each time we took a shower. The only amenity provided was shampoo in a plastic bag, which did not meet our expectation. The breakfast provided a scarce selection of breads and pastries, however, it was continuously replenished throughout the morning.

Breakfast was adequate, plenty of choice, plenty of time ( 7am -10am ). All seemed clean The room was spacious, clean,

We couldn’t get the tv to work, We would have loved a kettle in our room to make a coffee at our leisure, But the staff gave me boiling water when I requested it , and I brought my own cup, coffee and cremer- powder, so we sorted ourselves. There is no elevator in these classic hotels, which I so understand, But it is difficult lugging suitcases up stairs.

Cute rooms with tiny terrace looking out over the canal. Everything was compact, but very comfortable. Breakfast with many options. Loved our stay there.

Nothing.

Gloria at reception was very nice and the check in process was good. The lady who served breakfast was also nice. Thank you to you both. Please pass on to them my compliments. I was in room 110, checked in 27th Feb and out 1st Mar 2023. Location is great. Breakfast is decent for the price you pay. There is no internet inside the rooms but I had my own data so that was not a problem. As long as the management maintains the hotel to a decent level like I found it then I believe they will continue to get better reviews.

The mattress was super hard something that a small layer of foam could take care of it. Not sure if anyone from the hotel will read this but that will make a huge difference. Please take note of it and think of it.

Great location between St Mark's Square and Rialto bridge

The location was optimal, the staff were friendly and helpful. It was quiet, no noise. The breakfast was great, a good variety. Loved the window in the breakfast room, seeing the gondolas going by was very nice.

The shower was leaking and the drain was blocked (room 303), the shower fitting was loose from the wall (room 204), the rooms and bathrooms are very small, but ok for 1 night. No elevator and very steep steps up to the rooms (I suppose there isn't anything you can do with old buildings).