The location is amazing. Hard to beat. We arrvied on water shuttle and it was an easy 4 minute walk. Getting anywhere from this location was a breeze. Staff are incredibly helpful and always happy to see you. They really look after you. The room is huge, totally great.

The walls in the room are paper thin. Literally paper thin. You can hear everything and everyone can hear you.

Great location in general. Short walk to St. Marks or Rialto Bridge

Did not like the fact that there are actually 3 different locations to stay at, and you do not get a choice or even know about it until you arrive. Their description is highly misleading as to the actual location. We were not in the main hotel as one would assume, but rather about a block away on a dead end alley/street that did not look like a very good area...yet turned out to be very quiet and safe. The room was comfortable and it did have a canal view, we watched and listened to gondoliers sing into the evenings every night.

Easy checkin with super friendly staff. The room was very nice and cute. Bathroom clean and good. Kettle and fridge in the room. Refreshments (coffee/ biscuits) downstairs were a great touch. They offered to store our suitcases after check out (wasn’t needed for us). Great location- very close to St Marks and great food and shops around.

A bit difficult to walk there from the train station but doable, or you could take the water bus (ferry). No lift up to room if that is a deal breaker.

The hotel is in the heart of the city, steps away from San Marco’ square and Rialto bridge. Rooms are cozy and the well arranged. The staff was very helpful and kind. the price extremely reasonable considering the facilities and the location.

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The desk and breakfast staff were so welcoming and efficient. Harley was working the front desk and was incredibly helpful when we needed urgent assistance to retrieve medicine jammed in the safe. The young gentleman in the dining room, sorry I do not recall your name, always greeted us with a smile and made the best cappuccino for our breakfasts. The breakfast was hearty and delicious. Thank you for a wonderful stay in s great area on our first trip to Venice!

The lock in the front door on the San Luca wing was kind of finicky.

The staff were so welcoming and kind. We heard a few weird sounds and called reception and the owner came to sit with us for a bit to make sure everything was okay! We loved getting to watch gondolas go by all day from our window

That the reception is about 30m down the street at another hotel. It wasn’t an issue and we didn’t mind this, but we just personally prefer having reception close by in case

Amazing staff, they helped us, gave suggestions.

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Great location in between the Rialto Bridge and San Marco’s square. The staff were super friendly and helpful, especially April.

The shower head had water coming out of all directions and the shower door didn’t close all the way so the bathroom got soaked every time we tried to shower. Also the walls were very thin so we struggled sleeping due to other noisy guests late at night.

Cute, smaller room. Clean. Nice bathroom with good toiletries. Instant coffee and bottled water in the room. Very friendly, helpful staff. They even offered to open my wine for me. Small canal with gondolas passing by; very cool!

WiFi was a big challenge. Hard to find the building.

Although the room was in an annex this was not a problem. Had a canal right outside the bedroom window, watched the gondolas pass by sometimes they had singers and musicians on board. I had lots of people waving at me as l watched from the window. The hotel was a short distance from the annex, we had breakfast both days we were there. It was an extra cost which l thought was a bit mean as we had paid quite a lot for the room. No problems with the food, there was so much and everything was good quality. The staff all spoken English which was a bonus and they were all helpful and very polite. I would definitely stay there again. The hotel was a short walk to Saint Marks Square, we had lots of choices for lunch and evening meal. So many shops so much choice. Coffee shop just down from the hotel, excellent coffee and cakes.

Having to pay extra for breakfast otherwise everything was great