1. The Covid-19 health protocols were followed 2. The check in was a breeze. No frills 3. Superb View. They gave us a room facing the pool and the bay. perfect! 4. Excellent Service from all the staff. They are very attentive. 5. Surprisingly, the in-house Filipino merienda room service order was waaay better than expected. i assume since it was affordable, the serving size was small but it was a large serving and was really goooooood. 10/10 will order again when i book a room in Conrad 6. The pool area is clean and health protocols were followed. 7. I love love the C Lounge Superb! Again, i just feel safe with the Covid-19 health protocols in place and the security ensures all guests follows the health protocols. (i keep repeating this). it really was such a great experience. thank you Team Conrad Manila

no free wifi (but no biggie actually)

Nice and safe location. Very convenient for shopping. Bathroom very comfortable and clean. Separate w.c. but no proper ventilation. Love the water pressure. Very comfortable bed with 100% goosedown pillows.

Wasn't impressed by the breakfast. Mediocre compared to other "high" 5 stars hotels.

I mean, it's Conrad; what's not to like? I stayed at Okada before returning to my favourite hotel "Conrad." The superior quality and standards will always be present and will not be compromised. The receptionists, in fact, the entire staff, are extremely friendly and accommodating! Their beef tapas are to die for in the executive lounge!

The only thing I didn't like was how slowly they cleaned the rooms! I left my room at 7:30am and returned around 1:30pm to find that the room had not been cleaned, despite the fact that we had posted the clean my room tag

The hotel is a beautiful sparkling ship shaped building facing Manila Bay and walking distance to Mall of Asia and the bay walk. I paid extra for a superb bayview room with club access. The room was large and well furnished with luxury woods. As comfortable and pleasant as can be imagined. Bed superbly comfortable. Loved the electric blinds and curtain too. The club was on the same floor and so convenient. It served a decent breakfast in the morning - obviously smaller choice than if eaten in the restaurant but still good and very quiet and exclusive, overlooking Manila Bay. There were snacks at night with happy hour drinks. The staff were 10/10 for friendliness and efficiency, especially in the club.

Nothing comes to mind as negative. My second time in the hotel and this was better than the first. My main negative is the high price compared to other Manila hotels. It seems to be the most expensive hotel in Manila without being that much superior than the others.

Staff were really nice and accomodating. Starting fro. The airport pick-up to the check-out my staff experience is amazing! Love the express checkout! Great location to stay, especially if you are attending events near MOA. Cleanliness is spot on and hotel toiletries were good quality and I like how it was all eco-friendly. I love the bathroom.and closet space. Room size is good too so even if you have loads of baggages it is still spacious. Breakfast choices was really excellent. Would.love to stay again.

I can sort of hear the next room. I expected better soundproof rooms. Pillows were a good size but a bit flat. Bed was too cold when I first came.in. Maybe I am still used to having nice cozy warm beds here in the UK. I like that the room was cool since it was hot in the Philippines that time but had a hard time sleeping because the bed was freezing cold. But once you snuggle up with the duvet your body heat will warm you up.

A great place......classy. We would have loved to have gotten a complimentary dinner but it could not happen for us.

Nil but we noticed a reduced number of staff at elevators etc that used to be a prominent feature of our stays there. There is too much pressure on the restaurant wait staff who asked us to personally recommend them on our reviews. They are all wonderful....maybe trying a bit too hard to please. They hotel needs to address this culture and appreciate that their staff are already fantastic. There was less up front security on our arrival that previously.

Located very near the airport with its own smallish but elegant shopping center on the ground floor (S Maison), this is truly a luxury property. Staff are first rate, the breakfast was excellent, the room large, very comfortable and with a nice partial bay view, and the facilities (including a great gym and nice pool) top notch. It's perhaps the top hotel in Metro Manila at the moment.

Luxury doesn't come cheap of course and the Conrad is no bargain. But one does get value for the 200 USD plus rate when breakfast is included.. The location is perhaps not as desirable as Makati or BGC, although a number of new shops and restaurants are opening up in a corner of Metro Manila despite contruction nearby still very much in progress. But for that it is much less crowded than other parts of the city. Getting to the room involved navigating to the lobby located on the third floor with the elevators to the rooms a bit of a hike from there. But these are minor points in what is a very recommendable top luxury hotel.

The hotel is next to MOA where Basketball World Cup took place. So was very convinient to go to games. Executive Lounge was great. Very helpful and friendly Exec Lounge Team, all of them… Same with Main Reception people. In fact, people quality and attitude in this hotel is far above country average.

Lobby at 3rd floor (Two elevators required to reach room) Lobby floor and its facilities could have been designed to have a warmer and more cousy atmosphere.

There was no shortage of smiles and assistance from the staff (security up to the manager). They would go extra mile to make the guests comfortable. The breakfast was excellent; and even the lunch. They had a good variety of choices. Since I am fond of hot choco, I must commend the Batirol. That Tsokolate was superb! It would have been nicer if there was sticky rice that came with it (e.g. suman at mangga or puto pilit). The taho was equally satisfying!

I don’t know if it’s just me or the lobby sofa’s back rest was quite a distance from my back; so it wasn’t very convenient for me. It looked elegant though. Maybe, more individual seats available in the lobby is my suggestion.

staff was very friendly, went out of their way to make us comfortable and try to grant requests

picture on booking site was misleading. booked for a one br suite good for 4 adults however only had 1 bed. couch could not be used as bed for the other 2 persons as it was not long enough to be laid on. both couches were more for sitting than lying down. had to request for 2 extra beds just to make the 4-person suite comfortable for everybody. (appreciate staff offering one of the beds as complementary though because of the misleading pic on booking site. also replied incorrectly to my email regarding free breakfast inclusion for 4 so i had to upgrade the booking to 4 free breakfast buffet only to find out that room DID include breakfast at the exec lounge for 4. thanks to Giselle at the front desk who clarified this to us upon check in.