The onsen was big and wonderful. I also especially liked how shoes were taken off at the entrance, since walking around the hotel without shoes on was quite nice. The room was spacious and clean. The dinner and breakfast buffet was delicious!

The location was a bit far from the Hakone-Yumoto station, and I would highly recommend taking the bus to Hakone-Yumoto (I think it runs every 30 minutes) if possible. Also the doors were not super sound proof and I could hear other guests from across the hallway.

Surprising open-air hot spring, good self dinner and breakfast

The room facility is a bit old but clean.

If you are looking for a real authentic ryokan experience this is the place. It is amazing how you have even waterfalls and even a small shrine just at the back of the accommodation. Food is buffet style with a lot of traditional food, that is for sure suited for any taste. What I liked the most was the outdoor rooftop onsen, with several rotenburo baths and views to the mountain.

For us we booked a western room, as at the time there was no availability for japanese-style (we did book last minute though), I highly encourage you to book a Japanese style for a more authentic experience.

The room were really clean and the staff was very friendly even if they don't speak English much but able to understand a bit. The onsen was great especially the outdoor one. I went during construction so there weren't too much to see outdoor. For those not used to Japanese style breakfast/dinner. The buffet is great for anyone to enjoy as there are western food as well.

I was wondering why my clothes smell and then I realized it was from the dinner buffet. Some grease/oil cooking smell went on my clothes while they are cooking in the open kitchen. Better ventilation need to be done. Good thing is that they provide yukata for free. So I was able to change. The public bath flooring sort of hurt when walking on with bare feet.

it was a good place and the onsens were fantastic and gave me the best relaxation and sleep ive ever got (literally because my watch tracks my sleep). (the traditional Japanese styled beds on the floor were much more comfortable than the regular bedroom so do not pay extra for the regular)

The rooms were smaller than expected and it felt like less than the money we paid. otherwise it was fantastic.

The location was great, walking distance to the station. The spa was amazing and the hotel has a rainforest and waterfall there. I enjoyed the breakfast and dinner buffet. The staff was excellent, I had left my sunnies there and they had organised to send it to my hotel in Tokyo I was very thankful.

Nothing.. I'd love to come back.

Highly recommend！Buffet was excellent. partition room was spacious with a true divider perfect for couple and parents. double sink and double toilet. it’s amazing.

too many instructions for different services and activities. I wish it was all in one menu.

buffet dinner and breakfast. clean interior and looked like they just renovated the exterior and reception flooring.

location is not so convenient. either take a 100 yen shuttle or walk in

The hotel is good, but far from the station, needs to take 10 mins walk, the hot spring is so great, the buffet dinner is ok not that good as I expected, but has a lot food with veriance

The room is bit small and not that 隔音

The hotel was very clean. Rooms were huge. Hot spring facilities were superb.

The pillows were Japanese style which blended with the hotel environment. But it is good to provide normal pillows as well.