If you are looking for the traditional Japanese Ryokan experience this is the right place. We had a private onsen which was nice. One can also book a private slot at the other onsen or use the shared one. The dinner that was included was very nice and special. It was a piece of art. However one has to be open minded and willing to eat a lot of things you may have not eaten before. The lady that was serving us the food was very nice. The hotel can be reached by walking 10 mins from the train station or 4 mins from the bus station. We had two nights, however we think one night is enough to have the experience.

If you have a room with a private Onsen, the „private bathroom“ means the shower is outside where the private Onsen is. When we arrived it was heavily raining which meant we had to shower in the rain. One also has to be aware that if you book a standard room, eating and sleeping is in the same room, such that the bed has to be put away/aside during the breakfast/dinner. If you don’t want that, you have to book another room where eating and sleeping is separate.

Staying in a traditional ryokan was a treat. We really enjoyed the rooms, with tatami mats and windows overlooking beautiful greenery. The futons were really comfortable and our room had its own onsen, which was fabulous. The evening meals were extraordinary. Beautifully presented, with numerous delicious dishes. If anything there was too much food. The breakfast too was very lavish.

If anything there was too much food. Especially for breakfast - after a huge meal the night before, we just couldn't eat much of the beautifully presented breakfast. And although we liked it being traditional, found it a bit too fishy for our tastes - and we missed having coffee! The only other negative was that the corners of the rooms were quite dusty and the furnishings a bit tired.

Traditional Ryokan property, traditional Japanese meals, helpful and friendly staff. Good location, not too far from train station

As with most older Ryokans we have stayed in, it could do with a little TLC and a good dust…we’ve come to understand that’s part of the experience of these old traditional inns though….but the price we paid here is up there with some the higher end newer ryokans so they need to match those levels really

- Nice location: within 8 ninutes walk from Hakone Station, easy to locate, so very convenient for family travellers with kids, especially in the case of late arrival in a day - Comfortable and sizable room: traditional ryokan room but very comfortable given its size and facilities. The in-room onsen with the mountain view is definitely the highlight and it was really the unforgettable experience that we could enjoy onsen anytime we wanted, like before breakfast, right after we came back, or even at mid-night. - Meals are definitely a bonus to our stay: we will for sure come back to book the same hotel just bcz of the meals.

Nothing particular

1. The location is 1 bus stop away from the hakone yumoto station, ie 10mins walk distance. 2. Our room came with dinner and breakfast and both meals were not too bad. I enjoyed breakfast more tbh. There is a restaurant beside the Ryokan if you do not enjoy the meals or doesn't suit your taste. 3. There are public and private reserved onsen. 4. They also have a vending machine.

1. The whole place smells mushiness, and I have a sensitive nose, so I didn't sleep well. 2. They only accept payment by CASH. Strictly no cards. 3. The room is different from what I booked. I booked an open air onsen with a huge window, but it turned up to be a small window instead.

Very authentic japan onsen. Sleep on mats on floor. Private onsen.

Our second night lady that helped us with food service was rude and untimely. Came in room when i asked her to please give me 10 minutes to dress. Woke us up hour earlier than we requested. She pushed in. So rude. The lady first night was perfect.

The overall experience felt like I was staying with a host family, my home away from home! I really appreciated the omotenashi from the front desk host and Ms. Tanako-san. I had wonderful brief conversations with them and was able to practice my Japanese. Had a couple of laughs with Tanako-san too, shes so lovely - im glad i met her!She and the front desk gentleman were so very polite, kind, friendly, hospitable and accommodating to all our needs. My suitcase was quite heavy but the gentleman (who said he was 70 years old), carried my suitcase up the stairs! Absolute world class service. You can tell they put a lot of care in the maintenance of the place. It really felt like i was living in the Edo period, away from the hustle and bustle of city life. The room was just beautiful and peaceful with the open air onsen and the kaiseki meals were delicious, well-balanced and great variety. Thank you so much Yaeikan!

Nothing to critique, I really enjoyed my experience.

Our room was enormous and we were lucky enough to have an eating area and a sleeping area with sliding screens between. We even had a sauna in our room which was so luxurious, and a few steps down the corridor we had a massive outdoor onsen on the roof, with a shower. We didn’t really want to leave the hotel! Everything was extremely clean and fresh. The staff are really lovely although they speak very little English

The communal areas are a bit shabby, particularly the carpeting, and the garden seemed very uncared for. The food was very disappointing We would consider ourselves adventurous eaters, but the meals were quite bland and fell far short of what we expected, particularly considering the cost of the hotel. They were just not very palatable, and came in a very odd order with rice at the end!

this was our first Ryokan experience, and it was great! We had 7 people in a room, but it was spacious enough even for our big group. The private onsen in our room was nice and hot, the dinner and breakfast were amazing, and the floor beds were surprisingly comfortable. It's in a great location, walking distance from lots of restaurants and shops and to the Hakone Yumoto train station. The staff is friendly (although hard to communicate at times as they do not speak English well) but that wasn't a problem for us. They were super helpful when we were running late from our Mt Fuji sight-seeing and thought we were going to miss our train to Kyoto. I was able to call them when we were on the way back and they pre-called taxis for us to be there when we got back to take us to the Odawara Station. We wouldn't have made our train in time if not for their help with that! Overall was a great experience and I definitely recommend staying here.

If you’re looking for an authentic Japanese hotel experience, this is the one to book. From start to finish, this hotel offers a unique and unforgettable stay with amazing staff who really go above and beyond. We chose a room with a river view, which had an extra balcony area with peaceful river scenery. The hotel provides a full dinner, bed, and breakfast service, where everything is served to you in your room. Note, there’s no traditional hotel dining room. At a set time, you’ll be gently woken up, and the friendly, kind and humble staff will come to make your bed (they literally remove it and set it up again!). For breakfast, they serve a beautifully presented, traditional Japanese meal right in your room. The same happens at dinner time—your meal is served in your room, and once you're finished, they’ll come to make your bed again. It’s a very unique experience in itself! The food is really outstanding—traditional, beautifully presented, and full of flavor. Note if you don't choose a room with a private onsen, then it means that you can either use the reserved onsen for a specific timeslot or the public onsen, as there will be no shower or bath in your room. If you choose a room with a private onsen, then you won't need these facilities. I would highly recommend staying for at least two days to fully enjoy the experience.