Room is super lovely! They decorated it for our anniv stay. Loved the design and huge tub

Only downside is this is not an onsen hotel. Unless you book the room with your own private rooftop onsen attached to the room, there is no shared/public onsen available. Was a bit misleading as from booking.com we thought there was a public one available

Literally everything. The place was immaculate and just, a really luxurious place!

The particularly late check in time was a bit difficult but my wife and I made do while we waited for 5pm to come. Lots to do in Hakone in that time.

- Very good location - 6 minutes from the train station and a 3 minute walk from bus stops - Very nice room! Big and comfortable. - They decorated the room for our honeymoon, which was nice :)

- The check-in is only at 5pm which is really late - No bathroom in the lobby

The room is spacious and there is an onsen in our room. Staff was helpful.

The only thing that was a bit mehhh was that We drove there and not knowing the parking is quite a bit of distance from the hotel (approx. 10mins walk uphill). We wanted to drop the luggage off at the hotel and like wise pick up the luggage when check out, meaning we will need to park in front of the hotel on the narrow street. But the neighbour next to the hotel seemed to be very crossed whenever we drove. When we needed to make a U turn and in the process the corner of our car was on an empty carpark lot belongs to another property, She was yelling at us at that point. If parking is a sensitive issue of this neighbourhood, may be the hotel should notify customers in advance.

The rooms are extremely clean, spacious & comfortable. The shower was spacious & I love the rain bath & shower. Both had strong water pressure. We received very attentive service. Staff responded almost immediately whenever we called. Our location is within walking distance to the Hakone-Yumoto Station. Extremely convenient when sightseeing. There is a 7-11 convenience store close by & a famous Ramen noodle shop a stone's throw from the hotel. Always a queue outside the store. Lot's of food stalls in the vicinity. . Really enjoyed our stay in Hotel Zagakukan.

The only thing they did not provide is a shower cap but they provided a large hairclip for ladies, so it's all good.

The location is close to the Station and the hotel has Car Parking Lots. The room is large and comfortable, nice smell in the hallway. Video on Demands is free of charge

The car parking lot is a little far from the hotel (5 mins walk)

Pretty much everything: The rooftop onsen was amazing, the open air was such a nice contrast to the heat of the bath, especially at night before bed. Beds were extremely comfortable. the room was spacious, and the supplied robes and towels were high quality including the Yukatas(sorry if thats not the right name for them) The location was gorgeous, you cross a beautiful bridge to get to the hotel and surrounding greenery and town was beautiful, and an 8 minute walk from the station. The staff were lovely and friendly, and gave us the option of daily room cleaning, without extra charge. Also, a specific scenaio for me, when we left the hotel I forgot my rain jacket and the staff were very kind in helping arrange for it to be sent to the next hotel I was staying in.

That we sadly weren't able to try the restaurant attached to the hotel whilst we were there.

beautiful room

no window and no access to balcony onsens which was not obvious when booking

The hotel was beautiful, clean and great amenities. It was close to the main strip of shops and cafes, and easy access from the train station. The staff were wonderful and more than happy for us to leave our bags there before and after check in.

If you go to Hakone for the onsen / ryokan experience, this place isnt for you. It is a hotel by nature (they do have hot spring water for the room baths). However if you're looking for a nice and comfortable place to stay to explore the town - this place is for you.

Private open air bath on roof, spacious and stylish room and bathroom. Everything you could wish for a couples weekend away in Hakone. Staff were friendly and helpful.

Matras directly on wooden floor might not be comfortable for everyone, might need a tatami mat or something else to soften it a little more (I didn't mind but my wife complained about it). Pillow was OK, but a little too soft for our tastes. When the sun is up personally we would've liked if we could make the room completely or at least more dark by closing a curtain or something (it's OK but for this price range it should be an option).