It’s very hard to be unhappy when you’ve been to Hakone. Hotel Okada is beautifully positioned, the facilities, the food and the staff are great. The onsen facilities are great and very therapeutic and the rooms are a great living space with such a calming atmosphere. We truly enjoyed our stay.

I’m not a fan of sleeping in separate beds and we didn’t have the option of a double bed. The air conditioner wasn’t working and it wasn’t just our room, because our family were in another room and had the same problem. It would only warm the room and it was quite stuffy.

- Both the private onsen and public onsen facilities are great and convenient especially in cold weather. - Buffet meals had a good variety. - Complimentary extra bathrobes for guests to choose near the reception area was a nice touch. - Staff were helpful despite the language barrier. - Short distance from Hakone-Yumoto Station by shuttle bus or cab.

- Design of the private onsen and room's shower area could be improved. The shower facilities and open air private onsen bath could be separated with a door to prevent insects from disrupting guests while showering. - Intervals for the shuttle bus are too long during certain times of the day.

Great location and friendly staff!

There should be a little more information about the rules around using the onsens before making a booking. We were very much looking forward to the onsens but were unable to use them with swimwear.

we enjoyed the Onsen that was adjacent to the hotel. Very cool to experience. Also the dinner and breakfast buffets provide a wide choice of selections. Again allowed us to sample various Japanese dishes. The room was charming and the yukatas added to the Japanese experience. the staff were friendly and very helpful.

The hotel is a bit of a hike out of town. On the time/day of our departure the shuttle bus that serves the hotel was full so we had to use a taxi to return to the train station (860 yen). Minor problem.

excellent place, nice staff, everything clear

the location was kinda hard to reach if you are going using public transportation, you need to walk a lot after the bus stop. And be aware most of the clients are group of people so at night you can hear sometime others people be loud. And remember if you want to dinner you need to ask in the check-in process.

The suite was a great size and had a great view (with large balcony) through the hills and valley. The hot bath was fantastic. Service was excellent.

The food was underwhelming. We bought the expensive meals option and while the food was good, it was more like a good quality bistro, not high quality dining that we expected for the price. The only other criticism is that the hotel is hard to get to with very limited taxis and a bus service that gets packed like a sardine can. It is challenging to get to and from with luggage and I'm surprised the hotel does not make better use of their own shuttle bus for getting patrons to and from the train station with luggage.

Plenty of amenities. I loved the skincare options provided in the room and the coffee station. The buffet was good and had plenty of options. We hadn’t tried the public bath and massage service but it’s nice that it’s there. Also the shuttle service was great to the station.

The air conditioner in our room kept turning off and we woke up hot in the night. It could have malfunctioned but we did not want to bother anyone so we just left the winder open. This could be a problem for hot summer nights. Also, we wish the shuttle had service from the station to the hotel as well, not just one way from hotel to station.

Wonderful onsen hotel Dinner and Breakfast are very nice Beautiful place for morning walk

Loved the Open-Air Bath - (SUISAI) room. The room is very spacious. The breakfast and dinner buffet is good with decent varieties.

The limited shuttle service to Hakone-Yumuto station. It's every hour and no shuttle service at noon. The 11:20 shuttle was so packed because everyone had to checkout at 11. If you missed or cannot get on this shuttle, you have to wait until 1:20 pm shuttle.

Our Japanese-western room on the high floor was amazing, with tatami in a sitting area and couches and beds in a separate areas. The view from a high floor is quite amazing as well. So, perfect for relaxation and quietness. The onsen area is super nice, the hotel has both inside and outside onsens, as well as the footbath. we used only the inside one, which was a cool experience and then enjoyed the free drinks in the relaxation room.

Location. The hotel should be booked only if you have a car. Yes, it could be reached from the Hakone Yumoto station by the bus , but the bus starts working relatively late (after 9) and stops working relatively early, so there is a good chance to be stuck walking in the rain with the suitcases. Taxi is almost non-existent in Hakone, by the way. As we had to leave early (in rain), we ended up with one of the hotel staff giving us the ride to the station, so it all ended up well, but this just added stress to otherwise relaxing stay. Also, it would be nice if the hotel staff knew just a little bit more English; of course everything could be solved with Google Translate, but it does make for more convoluted discussions.