Front of house staff very friendly, and breakfasts were great

The male working in breakfast check in speaks to the staff in a derogatory manner in front of guests, which was uncomfortable to see, they were working very hard and he was nit picking and talking down to them.

The breakfast was lovely, good selection. The hotel staff were very pleasant and helpful. It was really helpful to be able to store our luggage on arrival as we had a very early flight

Our room was quite warm. However, when we opened the window, it was quite noisy. There was some sort of equipment outside on the roof- air conditioning or heating maybe - and this was loud.

Great friendly staff, lovely food, hot and cold food was lovely, plenty for all, and staff willing to help if you needed anything. The location was great, 15 minutes walk into town centre or 5 minutes bus, which you can catch right outside. the beach is minutes away, with lovely clean sand and a lovely clear sea. Also, it's not that busy. pool was good, just a little dark. rooms were spacious, and there was plenty of wardrobe and cupboard space. The bed was comfortable and big made up of two large singles, but you don't notice the join. Separate toilet and bathroom both could do with an update. However, both are very clean. Bar and restaurant were great, and you can always sit out in the terrace area if it's nice. The price for food and drink is reasonable. Overall, it was a great hotel.

hotel is showing its age, rooms have been decorated, but carpet and floorboards need attention, a little creaky when walking around and you can hear it from room above. The bathroom and toilet could do with updating The stairwells smell musty and damp. Lighting in the pool area could be brighter. With breakfast and dinner, could do with a sign to say what things are.

Location great across the road from the beach & 10 min bus ride into St Helier if you don’t want to walk.

No air conditioning. The fan wasn’t very good and the room was above a flat roof where builders were working so couldn’t have the window open it was noisy and really hot.

It was close to the beach & central to town

Room was too hot & windows lead Onto outside fire escape/ stairwell so although windows open there was no air & the room was dark & dingy

Being from Jersey this is always our go-to place for a staycation! Perfect location, good value, friendly staff, great food & ideal facilities for a family! the rooms are nice & spacious, the breakfast is brilliant! Nice size swimming pool, jacuzzi & sauna as well as changing facilities with showers. This is definitely one of the best places on the Island for all types of people from families to individuals.

We were given single beds instead of a double which was disappointing, when it stated it would be a double. At dinner, we asked for desert however the menu was never brought back to us and therefore when we asked for it we were told the kitchen was closed, they did give us a few pieces of cake that were left over to try and compensate this! Also, I asked what cocktails were available for the waiter to go to the bar to find out and come back 10 minutes later to be told “the barman is too busy to make cocktails” I’m not sure if staffing is a problem but the service was slow.

Excellent welcome. Excellent communication. Excellent selection of food, especially fruit at breakfast. Staff friendly and helpful. Lovely indoor swimming pool.

I found the bed and pillows firmer than I'm used to. Shower area was a bit cramped because shower door opened outwards and door to shower room opened inwards. The switch for the mirror light was on top of the light fitting (not on the wall like the bed lights) just out of my reach. Sometimes car park difficult to access due to inconsiderate parking by some guests.

Location. Bus stop right outside and buses every 20 minutes. Breakfast was brilliant. Dinner very tasty, but the portions were far too large and felt guilty leaving food. Staff were very helpful and pleased to give any assistance with baggage or arranging a day room for our last day as we had an overnight ferry and had to be out of our room in the morning.

Unfortunately the balcony didn't get the sun and when sitting on a chair it was difficult to see the sea. Had imagined being able to lie in bed and watch the sea, but it wasn't to be! Would have been nice to have a bath rather than a shower and the description didn't say.

Friendly, cheerful staff 24 hours reception Great breakfasts with lots of choices Close to centre of St Helier - 5 minute #1 bus ride stops outside or 15 minute walk Room serviced daily Bed comfy Room warm (+ extra heater, not needed) Good value Would stay again

Room had view to rear of hotel (flat roofs & scaffolding) Shame the pool was out of action all week - missed my daily swim. The pool was the main reason I booked here. Towels could be softer Shower pressure & temp varied from day to day. Found I had to leave it running for several minutes to stabilise.

The hotel is in a good location with fairly easy access on foot or by bus to St. Helier. There are plenty of options in the locality for food and drink. Staff are very helpful, we had a number of challenges (not all related to the hotel) during our stay here, which were sorted effectively by the reception team. The swimming pool area was a good facility which seemed underused by guests - I had the area to myself when I went. Compared to the general cost of accommodation across the island, this hotel provided good value for money, particularly if taking the room with breakfast deal.

The hotel is quite worn in most areas with the rooms we stayed in needing a freshen up, redecorating, etc. I have read that the hotel has recently been updated, but I didn't see much evidence of this. This is a large, sprawling hotel over various levels with quite an unusual layout. I can understand the challenges with the upkeep, but it does need a general overhaul if they hope for guests to return, or to be satisfied with their stay. The hotel seems to be used regularly by coach tours.