The breakfast was standard, as it is in hotels in Central Asia. Very heavy actually, but guests can choose themselves how heavy they wanted their breakfast from a very large options of meals. The hotel is 3 min away from TSUM and Arbat (walking promenade) - quite central. We mainly walked.

Smb smoked in their room and the fire alarm went on. I did not know that, so immediately left my room and followed the emergency exit, ended up in a the court yard of the hotel which was still under construction. I could not get back into the building, But I also could not leave the court yard. I panicked what if fire could reach the court yard. After half an hour I managed to get out of the court yard, there was no one guiding people, who like me ended up in the court yard. We finally got out of the court yard and then I found out that was a false alarm. However, my complaint was accepted and I was compensated with late check-out time when I was leaving.

I recently stayed at the IBIS Almaty Jetisu, which is centrally located on Arabat Street in Almaty, and I couldn't be more pleased with my experience. The hotel's central location made it incredibly convenient to explore the city's key attractions and enjoy the vibrant local culture. The room was fantastic—well-designed, comfortable, and equipped with all the amenities I needed for a relaxing stay. The cleanliness and attention to detail were evident, making it a welcoming space to return to each day. The staff truly stood out during my visit. They were not only professional but also warm and attentive, going out of their way to ensure my stay was comfortable and enjoyable. One of the highlights was the fresh breakfast served every morning. It was simply mouthwatering, with a variety of options to choose from, all freshly prepared and delicious. It was the perfect way to start each day. Overall, my stay at the IBIS Almaty Jetisu was exceptional, combining comfort, excellent service, and a superb location. I would highly recommend it to anyone visiting Almaty.

Everything was just fine for us. My stay at the IBIS Almaty Jetisu on Arabat Street was perfect in every way. The room was comfortable, the staff were friendly, and breakfast was delightful. However, the washrooms lacked a jet spray, which is usually preferred by Indian travelers. Despite this minor inconvenience, I thoroughly enjoyed my experience and would recommend it!

This was honestly the best stay of my entire central asia trip. For the price point, I get an excellent location on a busy street with so many things happening, a comfortable room with a big bed and a nice hanging hammock to chill on. Plenty of room to lay out luggages to pack as well. There is a modern shopping mall just across the road that would cater to all your shopping and hunger - whether you're looking for western food or just local food. A large supermarket downstairs will serve all your needs as well. Just a wonderful stay.

Just wished they had a facility to change currency, nearest currency changer was at the train station probably 10 minutes down the road, but honestly I don't fault them. Just that this would make them perfect

A perfect hotel and stay. I want to thank Anel for her exceptional role, support, and professionalism. I specifically also thank her for her role when she called the ambulance for my medical situation, and hats off to the ambulance team who came within just 7 mints! Anel continued to follow up on my health throughout the stay. I hope Management would read this comment and give her a big applause in public. She is a led by example, someone who loves the job. As for the hotel, everything was perfect, the breakfast selection and taste, room service (excellent team) and most importantly the hotel is just 4 mints away by walk from Arabat street.

Nothing.

Small, quiet, clean, well maintained, with kettle and instant coffee (please check if it is included in your plan). Personal is amazing and professional. I stayed several days in Rixos Shymkent and I could say that I would give Ibis staff 5 stars and 3 to Rixos.

The lightning in black bathroom is not sufficient for good shaving. The small side window street noise insulation is compromised but if you have a yard side room, it is ok.

The hotel is located in an ideal location in the middle of a bustling city. There are a lot of restaurants located nearby and open until midnight, which is a plus. The rooms are small but neat. Breakfast is simple and decent. The front desk staff are helpful despite the language barrier. Overall, it's a decent choice to stay in Almaty.

No water is available in the room. But they keep an empty glass jar, so you can fetch your water from the common area. No kettles are provided, too. It is a little inconvenient, but not that bad.

- Great location - Nice smell in the lobby ) - hanging chair in the room - Minimalistic modern style of the rooms yet cozy - possibly to open the window/balcony door - Overall good service even though interaction with the personnel was limited

During the morning traffic hours, I could hear the street noise that woke me up at least twice. My room was on the street side. I understand, it's not something the hotel can control... Consider using ear plugs. But I would still book the hotel again )

Very nice rooms, not spacious, but you have everything you need and space is well organised. Relatively new design and it is main reason why it is still comfortable place to stay. Also it is Novotel and Itis 2 in 1 hotel. So lobby and Restaurent is a bit more upscale for Ibis, what is nice for me.

Stupid security people who stay in the lobby overnight and for example not allow other hotel stayers stay there and speak after midnight (lobby space has some tables and sofas). They will arrive and will try to send you back to the rooms. Why? But if you stop speaking Russian - they will keep distance and don't touch you anymore. If you don't take breakfast on board (for me has not sense) - local restaurant opens on 12:00 only and you will not be able to get just cup of coffee before.

The location is perfect, walking areas of Almaty in few min Line Brew Reserve - great restaurant in the hotel premises with live music on Fridays and Saturdays, great kitchen and wines menus. Reservation needed. Good breakfast.

Air conditioning doesn't work. Room design is bit strange :) but overall this hotel met my expectations, don't forget - it's 3 stars hotel. I didn't like pillows, very synthetic.

Very new and clean place to stay. Good design. Very cosy rooms, but very functional. And if you stay in Ibis, an other part of this hotel is Novotel living. So all services in combo hotel are on really high level. Restaurent, gym, design, breakfasts, laundry. Table in the rooms is very small, but very practical.

It is not really nice place to work around. Trainstation is next to the hotel and walking street is full of students... but not for tourists. Nice bars and other restaurants are not walking distance. But taxi is cheap and quick. Also transparent wall to the shower make a felling your toilet located in the same space as your bed. And if you expect hammock in your room like in the pictures of hotel - it is not in every room at all. You probably could receive one without it. And there are no any closet in the room. You will keep all you thinks on 2 open shelves or in your suitcases.