Overall. hotel and casino clean and properly maintained for same.

Housekeeping not so great. Dark human hair very visible on the bed sheets upon arrival. Left room the first day there and housekeeping never came to room. Left the second day and again, housekeeping never came. Had to call the front desk to get a couple of fresh towels. Housekeeping came on third day while we were out. Fourth day and every day to the end of our stay, housekeeping never came again. No excuse for this. Some housekeeping staff saw us leaving the room and even spoke to us pleasantly, but never cleaned the room anyway.

The bed was comfortable and pillows were nice. I did like that the diner was 24 hours in case we got hungry. And we had to leave early so it was nice to have the ability to eat early

The rooms were a little small but ok. I wish we had a view to the outside. Having the room looking at the inside pool was not good. And trying to sleep but couldnt because people having fun in the pool, which is fine but would have switched if given the chance. Ask for a outside view. the room is dark when u can't open the blinds.

We went there on our honeymoon. We got the suite which had a California King Size bed, giant size bathtub, extra large shower, fireplace, kitchen, dining room and more. We also ate at Mel's Diner. We absolutely loved it!

The buffet was closed down. The pool was closed down.

The hotel, rooms and hotel are all cleaned and the staff is excellent

I found nothing to complain about I had forgotten my Cain at home and I asked the security desk if they knew where I might buy another one and Roy was able to direct me to where I may find one. More than friendly.

The Game Center was really fun for the kids and ours are late teens they still had fun. it’s a great smaller size property and we were on a ski trip so we loved how close it was to North Tahoe.

We asked for more towels 2 times and they were never delivered. seemed a little understaffed housekeeping and server staff in the casino. no real big deal though.

The bed was very comfy, firm, and clean, pillows were nice too. There was a microwave, coffee maker, small fridge, and a safe in the room which were nice amenities for sure. There was a vending area close to the room with beverages, snacks, and an ice machine too. All of the staff members were simply the best, courteous, clean, friendly, and very helpful with all of my needs. The place has everything you need/want, sportsbooks, bars, casino, heated pool, restaurants, buffet arcade for the kids, pet-friendly, you name it, they have it!

Due to weather conditions, I was unable to make it to the property from snowstorms closing down the I-80 freeway that leads to the hotel. (Christmas week 2021) No fault of Boomtown, but I was only able to stay 2 nights instead of the 5 nights I paid for.Thanks, Mother Nature for the worst snowstorms in a hundred years! Other than that, I have no complaints about the property.

Location was suited to our needs. There are a number of options inside the hotel for food as a result we did not have to leave. The beds were comfortable and the room reasonably sized.

Nothing

good place to bring the family for good memories

Mels diner was a bit of a let down this trip, i was excited to eat here again so i took my wife this time. we were seated and we walked out after almost 40 mins of waiting to place an order. We came back later it took an additional 20 mins before i stood up and flagged someone down. I counted 7 employees and only one waitress was working tables and she was focused on one table while the other employees were either on the phone or walking around aimlessly. The restaurant was virtually empty with exception for 4-5 tables, with that being said the food was amazing and the waitress i ended up flagging down was attentive and professional i did not catch her name but i would like to thank her for making the experience better.

Location is fantastic. It offers everything Reno has but with a lot less traffic. Rooms are comfortable and clean. After a day on the road, it's great to have a diner on site (Mels) that provides a variety of really good food giving you the option of either going out, having delivered to your room, or you picking it up and taking to your room. Staff anywhere is always friendly.

easy access to the freeway

it was very noisy in the rooms. I expected it in the casino but not in the rooms. Guests were yelling and slamming doors at all hours.