It was quiet through out the day until outdoor activities brought different people together which made it a cool experience.

It might be just my timing but some days were dull besides that the bars close pretty early which made me sad.

Food was excellent and staff were friendly and accomodating. The app was also excellent - made it easy to navigate facilities and make orders without needing to call reception.

Food service at night wasn't great. Had to wait almost 2 hours for room service some nights, and the 'secret' drop-off door for food to be delivered in wasn't used as we expected - we would often get knocks on the door and staff entering the room to deliver food that we asked to be delivered in the drop-off door.

Absolutely gorgeous hotel with wonderful restaurants, beautiful amenities including the gym and pools everywhere. The rooms are modern, spacious with Tulum design. Exceptional service and incredible beach club experience. The beach club is very trendy the staff is very helpful! I wish we could have stayed longer. Nice activities during the day such as yoga and aqua aerobics.

It would have been nice for the beach shuttle bus to have a schedule like every 15 mins starting at 9am so you could predict it and go to the lobby. I guess the traffic makes it difficult. Also there was no nighttime entertainment or very little show time. It would be nice to add live band to the lobby bar or singers.

The rooms were very comfortable. The staff was friendly. The pool by the sky bar was great. Most of the food was pretty good. Check-in was very easy.

No beach directly on the property, but shuttle every 30 minutes to the beach club which was beautiful. Mosquitoes after a certain hour but they give you bug spray.

The decor and amenities. Also staff was amazing

Not a lot of variety of restaurants for dinner. No liquor in mini bar

The bedrooms are very stylish and spacious and the food is great.

There’s a lot of sand in strange places! It’s a shame you can’t walk to the beach and the last bus back is 5pm and can be very busy waiting to get on.

The staff are the defining factor that made our holiday at Secrets special. The hotel is well presented and offers a premium experience for the most part, but probably lacks some of the finishing touches in areas. The staff made our trip special though - Jonny at the beach club kept things fun with volleyball and bracelet making and all the waiters were attentive and a delight to be around. The preferred club area (The Grotto) was lush!

Some of the food wasn’t up to par for what we’d expected. Although breakfasts were great and the majority of lunch and dinners too, we found some of the food at Olio to be lacking taste and creativity. The limited inclusive wine options of 2 reds and 2 whites could be improved too.

Breakfast food was okay, lunch and dinner were better quality. Queues of up to ten mins for breakfast each morning. I think efficiency would be improved by allowing guests to help themselves to drinks rather than waiting for member of staff to serve them.

I thought while staff members were very friendly and overall helpful, there was a lot of communication from front desk, cleaning staff, and concierge (who tried to upsell several times). Front desk called the room every day for one reason or another, while cleaning staff knocked on door each morning. When asked to come back later to clean, this didn’t happen and had to call front desk to ask for room to be cleaned most days. A letter was left under our door outlining a gift had been provided to us… we went to the front desk, who sent us to concierge who insisted on us sitting down for ten minutes to explain the “gift” and affiliate hotel links, which we have no interest in as we live in Ireland and don’t travel to Mexico often.

The location, the setting, the people, service, let alone the food and drinks. Everything was impeccable - the amount of choice was amazing, we didn't even make it to all of the restaurants during our stay despite our best efforts! I was initally a bit apprehensive as it's such a new resort and some of the reviews are mixed. I geuinely can't understand why - we had a fantastic time on our honeymoon. The beach club is like paradise - we moved onto another hotel on the beach after our stay at Secrets and only then realised how expensive the other beach clubs are (£12 for a beer) so we are very glad we made the most of the all-inclusive amazing food and drink at the Secrets beach club. The bus runs every 30 mins so it's really easy to get there/back at any time of the day.

Better sign posts! It's a HUGE resort and very easy to get lost. Would have been a bonus if the beach club was open later / if the shuttle ran into the evening as well as taxi's are extortionate.

The property is beautiful. My group loved the jungle vibes. The food is great & the staff is super nice. We also enjoyed the beach club. There are a lot of activities! We enjoyed the silent disco, pool foam party, the poi, bingo, and karaoke. It wasn’t busy overall so we must have there during off season but it was perfect.

The ac in the rooms sort of cool them down even with the curtains closed. The entrance to the main pool is on the backside of the hotel and you can’t get there from the lobby. The room service also took minimum of an hour so order early.