The serving staff is very good at what they do, and courteous. Breakfast is pretty decent. Location is excellent.

I'm a repeat customer at this hotel. But during my most recent stay, I had booked the room for total of 4 nights, but they only ended up booking it for 3 nights. And we got a phone call 1 hour before our check out time about "clearing the room" (their word, paraphrased), at this time we are still under the impression that we have 1 more night here. The tone of the person calling me on the phone sounded a little rude which took me aback because the staff had been courteous to me until then.

This hotel was way beyond my expectations. I had booked this hotel for my parents stay in Kathmandu for two days before their flight home. The room was superb, spacey, clean and well maintained. My parents were super happy with their accommodation. The staff were so helpful and cared for my parents well, from the manager to the service staff. They even arranged transport to the airport as they had a late night flight from Kathmandu. I cant thank them enough, customer service at its best and hotel is top class compared to the others in the area.

This hotel was wonderful, very comfortable and very clean. The rooftop bar with the pool was very nice to lounge in for drinks and chilling. The staff were fantastic, they couldn’t do enough. You even get an extra room service call early evening to see if you need extra towels, toiletries or water which is above and beyond. They helped me book a taxi to and from Nargakot. The location was close enough to the bustle of Thamel but in a quiet location which made it feel like an oasis of calm. Breakfast had a good selection particularly the omelette station and the juice shots and yoghurt. As a solo female traveller I felt very safe and comfortable.

Nothing.

Breakfast - great, lots of options Pool a bit cold and not big, but as it was a low season we was alone at the pool so it was great. Location is great, near the small community shops and also to the main brands stores. It was our 10th Anniversary and they kind made a great bed, with roses and balloons and even a small cake to us to celebrate. The manager that was in the day we arrived was amazing, really amazing and kind, but the day after the manager was a bit too seriously not much friendly.

All the time the energy shut down, multiples times a day, a few seconds or minutes without electricity than it come back, but as it was happening all the time it is not nice, luck we was never in the elevator when it happens, but just imagine.

Breakfast was well equipped, room service was speedy, and rooms were clean and comfortable - housekeeping did a magnificent job. Staff were always friendly. Takeaway breakfast prior to airport was thoughtful but could use improvement.

I left the hotel for the airport at 6:30am, made prior arrangements to get the hotel transport (two days before departure) - only to find out on the spot/on the morning of that I wasn't able to use the hotel service as it was too early. I had to get a taxi who overcharged.

The staff at the main restaurant was excellent. Two young men in particular made extra efforts to be friendly and helpful: Swarinam and Rhosan. The room and bathroom were clean, everything worked except the TV, but I rarely watch TV so wasn't a problem for me. The shuttle to the airport when I was leaving was prompt and courteous. The rooftop deck with pool looked pleasant if you like the sun (too warm for this fat old man!).

My room was spacious! There were toiletries (shampoo, slippers, flip flops (so you could use them for the pool on the 8th floor)

The AC wasn’t strong at all in my room but somehow it didn’t feel stuffy! The WiFi in the room was terrible though! There is a gym but equipments are quite old. Also AC was never on and it was tooooooo hot to workout in there. I was told it opens at 8-10pm? But they did say they can open it any time for guests, Guests just have to let them know which I found that was nice!

We stayed at the hotel Mulberry for 8 days-long enough to rate it appropriately. And I can use only superlatives to evaluate top-notch service the hotel staff provided. The location is central, yet far from hustle and bustle of this vibrant and chaotic city. The freshness of products at breakfast was amazing and besides, the Kimbo restaurant enabled us to have dinner at the property and thus avoid eating out, which might be an issue of concern in a city like Kathmandu. The hotel definitely deserves to be ranked as a five-star one.

Nothing

The location was perfect! It was situated right in the middle of Thamel but away from the noise and traffic. Lots of food and shopping options as soon as you walk out.

The breakfast was exactly the same every day, stayed for 5 days and was eventually bored eating the same thing every morning. Some variation would have been nice

I recently had the pleasure of staying at the Hotel Mulberry in Katmandu and I must say it was an incredible experience. The hotel's clean and spacious rooms, as well as the general area, were outstanding. The rooftop bar and pool offered a serene getaway from the hustle and bustle of the streets, with breathtaking views of the city. The hotel staff were nothing but professional and courteous, making our stay even more pleasant. The bar staff were especially friendly, making us feel right at home. We also had the opportunity to enjoy a relaxing spa treatment, which was truly enjoyable. It was evident that the hotel's attention to detail and focus on guest comfort was a top priority. Overall, Hotel Mulberry is an excellent choice for anyone looking for a comfortable and relaxing stay in Katmandu. The hotel's amenities, staff, and services are top-notch, and I would highly recommend it to anyone planning a visit to the city. In fact, I look forward to returning to Hotel Mulberry on my next trip to Katmandu

The Management Team, failed to acknowledge guests on a number of occasions whist walking around the hotel.. Maybe I should have been in a smarter attire!