there are so many wonderful things going for this place side from the property itself - attentive staff-breakfast delivered in baskets, SOFA restaurant next door, the size of rooms (everyone is different) and the orientation - towards greens and country views - a little out of town but still 10 mins from center - the grounds are beautiful at all hours- I had early morning midday and afternoon walks surrounded by birdsong around grassland, a marina, reservoirs and vine plantings - loads of wildlife like birds, hares, ducks, etc. I was there early spring and it was v dramatic…must be gorgeous in the summer

my room did not have a proper square work table and all service ends at 530pm closet space v limited and lighting v dark

Stay relates to main suites in castle. If you want the wow factor this is it. Rooms are amazing, acres of room stylish, unusual features and a great sense of occasion when you arrive at the entrance hall. Staff are fantastic. They all really went the extra mile sorting out the restaurants, taxis and extending our cycle hire. They are the hotels greatest asset. Thank you. This was the last night on our 4 week European tour and really hit the brief for an exceptional stay in a lovely hotel. It could not have worked out better.

The grounds are stunning and being on the river is perfect. The breakfast was unbelievable. Loved it!!! The room is unique actually an apartment. The restaurant food is delicious however the service was slow

There was some sort of party on the grounds and it was very loud until very late. Must not be any sound proofing in the walls. Plus one of the windows would not close-former type. Should have been told about it prior…

We absolutely loved our suite at the castle. It was so spacious and luxurious, the decor was fabulous , it was gave us a real Chateau experience. The mini-bar items were tasteful and complimentary, as we're the Espresso tea and coffee facilities. The grounds and whole setting are amazing.

Taxis in and out of town are expensive.

The breakfast was sparkly and tasty in a very nice setup. The premises look good, the hotel is located next to a “marina”, and a restaurant that seemed attractive but which we sadly were not able to enjoy (we didn’t manage to book a table).

The bathtub in the middle of the room that sprays water everywhere when you shower

The location of the castle was lovely and secluded along the river. Very quiet and serene. We felt very relaxed there. The room was extremely spacious. The water pressure in the shower was great. The nespresso machine was also nice to have! The reverse air con was a plus as we could put extra heating on as the temperature was around 0.

Dishwashing liquid would have been very nice so we could wash the dishes as our dirty dishes were not changed by housekeeping. There are no food options closeby- we didn't have a car and SOFA restaurant is currently closed. But once we worked out the bus route, then it was fine to go into Maastricht centre.

we had a little problem in the hotel. since the reception was no longer manned, we chose the specified service number. A contact person reported who immediately dealt with our problem and took care of us all around. A very big compliment and many thanks it was a very nice stay

Amazing breakfast in a picnic basket. beautiful location and room.

the Eve room is super loud. We could hear the guest next room taking a shower or the person upstairs walking all over the room, The room is located in front of the parking lot, so is is loud because of that as well. It was very frustrating we could not use the pool.

Stay in the gatehouse. Room was much bigger than expected. Very dramatic with free standing bath and lots of quirky features. Staff are fantastic. Very helpful- organising bikes, hotel transfers, information etc. We could not have met nicer people.

stunning location, modern and comfortable room. great for a short weekend with a bit of Lux. breakfast served at the room.

a minor thing, for breakfast: I forgot to specify we preferred vegetarian option (our fault), would have been nice to be asked