the location it’s good, the hotel its ok, the restaurant from Hotel have a good food but not so much choices,

the room was with dust inside, the TV have only 2 good channels, was better to have Netflix so I watch what i want, my 50€ deposit still on hold since 1 week ago.

Breakfast (variety, quality, service, freshly squeezed juice, dinning area). Location (very convenient, adjacent to 2 tram stations, walking distance to Meent street and Stadhuis, even to Rotterdam Centraal). Comfortable room in the 5th floor with nice city view. Comfortable reception and lounge area. Friendly staff.

The quality of bed matress (too hard) and pillows (too soft) didn't contribute to a good sleep. The bathroom size was small in relation to the room size. The room's sound proofing..

Beautiful experience, I went there to relax and have a good time with my daughter, we enjoyed it and love the environment, breakfast was very nice and you can eat as much as you like , we will definitely be back, love it

The longer you stay the amount of deposit you pay €100 per night, what if I stay a week then my deposit would be €700, and it's not refund immediately when leaving, well I got it back the next day, so it all good

Despite the fact, our room was not ready/not available, we had a nice stay. I will not go into details about our waiting time (a bit too long) for a room, since all was solved in a professional, pleasant and very helpful way.

No information desk available. To our request for an area map, the receptionist told us, that the hotel does not have any. In the room, the Minibar was empty en defect. Room did not have any hotel information.

Very convenient location minutes walk from the International train station, the harbour and major shopping centre. Hotel staff were friendly, polite and helpful. The room was very clean, good bed and a generous bathroom. Room service available but a number of restaurants and bars available.

The swipe card for the elevator only worked on the first go 20% of the time and it seemed to be an issue for most people getting in the lift. A minor issue, but slightly annoying.

The staff members were exceptionally great. Most of them were super friendly, helpful and made our stay as good as possible. The breakfast food and views feom the room was great.

When we arrived we actually changed 3 rooms because they were too dirty. Although the rooms had the “covid-19 cleaning seal” on them you could see the floors and desks were dirty. We stayed in the hotel for 12 nights and noticed quite many dusty places that definitely had not been cleaned in a while. Quite an unpleasant surprise for a 5 star hotel. But the staff made our stay as pleasant as they could. We had never experienced such a nice welcoming before.

Our stay was exceptional. We travelled with a 2 and a 4 year old, which is usually a nightmare, but the staff here made us and the kids feel so welcome. They interacted with them, gave them gifts on arrival, toys to play with during breakfast and remembered their names. The connecting rooms were comfortable and worked perfectly. We all had a great time and I think a big part of that was the staff at the Hilton. special shout-out to Paulo!

no pool

We had a very comfortable stay at Hilton Rotterdam, everything was on point, the bed was superb, soft pillows, very clean room. We picked the hotel because it was dog friendly, we could bring him to breakfast too, which was brilliant, because we could only sit with him outside in other hotels. The staff was very friendly and helpful. The view from the room was fantastic, so definitely go for the room with the better view, it is worth it.

Breakfast could have had a larger selection and the salad ingredients weren’t as fresh as I’d like them to be.

- Excellent location, near train station, shopping and restaurants - Staffs very accommodating to change room for us when we requested a different (with no connecting doors) - Hotel provided baby crib (clean and new) for free where others hotels would charge a fee - Room is spacious, clean and quiet - Bed comfortable

- Toilet a bit dated - Some dust/hair left in the toilet

Staff was the best. They were all very kind and helpful. And they all speak English fluently. That was perfect. Generally design of the room and floor was good and very clean. We also had a lunch in the restaurant, food was good and fresh. Service was also good. Speed of the internet was good for people who wants to work online. You can have video calls or meetings without any problems. The location of the hotel is really at the center which is one of the most important I guess.

The lobby looks like abandoned place. Desk in the room was to low for long people to work. The bed was not comfortable and it was moving. At breakfast there were not enough choices for vegan people. And there should be at least 1 bottle of water free per person in the rooms for these kind of price ranges.