I arrived in the morning when the hotel doors were locked. I had to ask a guest to let me in so I could store my bags until I could check in. The staff, mostly European, were very accommodating and friendly, and they remembered my name. I got plenty of exercise walking up and down the stairs to my room on the third floor. I ate dinner in the on site restaurant most of the 7 days of my stay, and it was quite good.

They need to install a guest laundry.

The staff were very kind enough to carry my luggage to my room or tell me where to go shopping light meal and so on. I'm not good at speaking in English, so I guess it was so hard for them to understand what I meant, but they were so patient and tried to understand. I appreciate it so much. I definitely will stay at this hotel when I can visit Auckland again.

It was a little bit noisy because of the construction around there.

I had asked for early checkin as I had arrived in the morning after a 27 hour flight but they couldnt tell me details in advance because I was going to be in transit the day before. I arrived to find a letter on the door addressed to me and explaining they had sent me an email on how to access the key and also how to find internet to find the email! All the staff have been equally lovely.

It was great for the price and location but I owuld have really liked to have been able to sit at a table to use a laptop. easily in the room.

Loved our night at The Shakespeare. Great staff. Comfortable room...loads of character. Going to stay again next week too. If your after 5 star accommodation, you'll probably whinge about the place (oh no, it has stairs boohoo) but for comfort, affordable price, and a night in the CBD this place is awesome! Easy overnight parking just up the road at Atrium carpark too. Perfect!

The hotel had a really cool vibe to it and the food was lovely! Staff were extremely kind and welcoming and would stop to have a chat with you and see how you were doing which was really nice to see. Location is perfect if you visiting Auckland as you are in the centre and a lot of attractions are very short walking distance. We didn’t have to get a taxi anywhere!

Very minor but done beside the bed hadn’t been vacuumed for a while but nothing to put you off staying. Will mention the shower seemed a bit dodgy and it wasn’t secured to the wall very well but I won’t pin that on the hotel more who ever installed it.

Central, great staff, basic comfortable room. Stayed on the Friday night and back again on the Monday. Had dinner at the Bar/Restaurant - absolutely delicious. Perfect place to stay for concerts. Bathroom is an odd layout but who cares...had another comfy stay. Thanks Shakespeare :)

This location of this hotel is fantastic - right in the middle to Auckland CBD. The hotel itself is historic and this is reflected in the rooms. It is very quirky and different than your mainstream run-of-the-mill corporate hotel.

Bathroom was tiny.

The dinner and the staff Some aspects of the room

Hard for my husband walking up two flights of stairs as he had had a stroke Had to ask for a duvet as the bed only had a top sheet and nothing else and I like weight to sleep.

The room was perfect ,nice and clean ,also location is near everything in the city for your needs and wants. I was there only for a night you can hear noise and music but Allgood I like the vibes .....Will definitely be back if I have a chance to visit again Auckland..

I liked the service and hospitality of the hotel. Location was ok, not that awesome. but I loved the room and comfort in hotel. value for money :)