Large room and close to the centre.

They do a strange thing with the credit card… the receptionist takes the card into the “back office” for a while to scan it into the computer, along with my drivers license. This is really bad practice for credit card security risk. No suspicious transactions yet, but I was uncomfortable with this. They also then take a credit card hold on the portable machine.

The location of this hotel is amazing. Perfect if you want to be right in the centre of town with a short walk to local restaurants, bars and shops. The rooms are spacious and comfortable. Our room had a kitchen, lounge, bathroom and a bedroom. Really comfortable stay.

The staff were never at the reception. I used the phone out the front multiple times to try and contact them and they did not pick up the phone. Rather frustrating. The shower also had a bit of mould around the bottom edges. Should be cleaned. It was also one of the weakest showers I've had in paid accommodation for a number of years.

St James's location is excellent, a couple of minutes away from city center, a little less than that to a 24-hour convenience store, a little more to the waterfront. The comfortable apartment was very clean and quiet from external noise though it completely lacked hangers, shelving in the showers and had only the very minimum of toiletries. Noise from running water in the master bathroom entered the en suite bedroom. The receptionist, present only for a very short time, was very nice but needs a better orientation "script", especially in regards to parking. The elevator only seems to run when housekeeping needs to transport supplies.

The room was really big. It was a studio room but we had so much space. Two arm chairs and a coffee table. A compact but full kitchen, 4 burner stove, full size fridge an actual oven and a dishwasher. They also did a daily spruce of the room. Also the bed is more comfortable than most 5 star hotels beds I have stayed in. Location was superb, 6 minute walk from the snow centre and buses. Also it is across the road from an excellent cafe for breakfast or brunch.

The towels are teeny tiny. And they only give you the most basic soap and tea/coffee. BUT this stuff is free so really it is the smallest thing.

Apt 205 exec single room. Lots of space. Dated but large & comfortable.  Large tv in lounge & smaller in bedroom.  King bed. Quite comfortable Very large bathroom. Shower over bath but also includes hand rail at one end. Quite deep bath. Heated towel rack. Extra single bed in living area. View of mountain & glimpse of lake. Easy walk thru private walkway/gate to Town centre. Older style lift to floor 2. Reception manned 9-5. Spare toilet on 2nd floor for guest with access off hallway. Wifi works. Luggage can be left in locked room with key available at reception desk.

Great central location. Everything within flat 1-5min walk. Easy to walk to information center to buy all passes & gear, and walk to transport to get up to the ski fields. Great set up for parents & 2 teenagers - small but spaces well set out! Good choice of restaurants, cafes, pubs and entertainment very close. No car needed, Bus from airport, cheap and easy!

Central location comes with late night early morning noise. Bed was very firm - hard meet everyones preference. Everything about Queenstown was expensive, other than the bus! Missing some helpful basics like salt & pepper, cleaning products (for wiping down after use) and umbrella. Heat pump blow cool air on every setting (we were familiar with the make) they obviously knew because several small fan heater in the apartment - not the safest, environmental or cost efficient way to heat the place.

Great location, clean and very comfortable. Easy to check-in and check-out.

We hadn't appreciated that to have the 'big' apartment we essentially ended up with 2 apartments, one on top of the other. It made it difficult to sit down and eat together as each apartment is set up for 4. The flight of stairs linking the apartments would have been challenging for an elderly/frail person. The kitchen knives weren't sharp and there was a poor selection of pots and pans, especially for a large group of 6-8. Also the complex elevator was out of action for the whole weekend.

I have been staying with St James Apartments on and off for over 20 years and the location is always a great bonus. The room that we stayed this trip was lovely. The staff are always friendly and accommodating. They allowed us to leave our vehicle on check- out day for a couple of hours while my friend and I went back to town. This was amazing.

I wasn't too pleased that my credit card was Pre-Auth during check in time, considering I have paid for our accommodation in full prior to arrival. I am more than happy for the card details to have taken, in case of needing to charge us for damages etc. But to actually be pre-auth on check in time and it take up to 10 working day for the pre-auth to be reversed in my credit card.

Location was superb. 2 min walk to CBD. Staff very accommodating. We had multiple bookings and they offered to change our booking slightly so that we did not need to change rooms which was very helpful.

The TV reception in our unit was very poor. Limited channels and very snowy picture. Checking in was not that easy the first time as we arrived early and could not talk to reception, left a message on their phone and a note on the reception desk and left our bags in foyer and returned an hour or so after checkin available. No problem then.

Absolutey perfect location. It was right in town, yet no road noise due to it facing a courtyard and garden. The rooms were spacious (we stayed in both a one bedroom and a two bedroom) and comfortable. While the apartments did not have a person at the front desk at all times, they arrived with a phone call and were very accommodating, especially in regards to keeping our bags locked away while we were away walking the Milford Track. Passcodes for the garden gate at street level and to enter the building after 6pm were very easy to navigate.

The water pressure in the shower was quite weak. The fold out sofa would have been impossible to sleep on - no protection from the springs - but there were amble duvets and comforters in the closet to made a substantial protective layer. But it did involve completely remaking the bed each night and morning.