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+1-833-728-20412,902 reviews
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$13527 Stanley Street, Queenstown, 9348, New Zealand
Reservations:
+1-833-728-20412,902 reviews
1/37
Skiing
Free parking
Restaurant
Free wifi
Room service
Fitness center
Sauna
Air conditioning
Welcome to the Heartland Hotel Queenstown, your cozy retreat right in the heart of one of New Zealand's most scenic locales! Just a short stroll—only 0.2mi—from the vibrant city center, this charming 3-star hotel is perfect for both adventure seekers and those simply looking to unwind. With starting prices at an unbeatable rate of $135, this is your ticket to a fun-filled getaway without breaking the bank!
Embrace all the fantastic amenities that come with your stay! Picture yourself waking up to a delicious breakfast, followed by thrilling ski adventures just moments away. After a day filled with exploration, return to your room with a breathtaking lake or mountain view to recharge. Don’t forget to indulge in the sauna or take in some fresh air from your private balcony. With complimentary Wi-Fi, parking, and a 24-hour front desk ready to assist you, the Heartland Hotel is set to make your vacation as comfortable and convenient as possible!
With over 2902 glowing reviews, travelers can’t stop raving about their experiences at the Heartland Hotel Queenstown! Whether it’s the welcoming atmosphere, friendly staff, or exceptional services like room service and kids' meals (for an extra treat), you’ll find exactly what you need for an unforgettable stay. So pack your bags and get ready for a fabulous adventure where relaxation meets excitement in stunning Queenstown!
Get ready to satisfy your cravings at the Heartland Hotel Queenstown's on-site Hillside Brasserie, where delicious local cuisine awaits! The family-friendly atmosphere provides a relaxed dining experience, perfect for winding down after a day of adventures or treating your loved ones to a delightful meal. From tasty breakfast options to decadently crafted dinner dishes, you’ll want to savor every bite. Plus, what could be better than indulging in a hearty meal while watching the sun dip behind the stunning mountain views? It's not just a meal; it's an experience!
Bringing the whole family? The Heartland Hotel knows how to cater to your needs! Families can enjoy not only the spacious accommodations but also a variety of room types that make traveling with kids a breeze. Ranging from cozy chalets to comfortable studios, you’ll find the perfect spot to recharge after days filled with ski slopes or lake-side adventures. And don't forget those special kids' meals available for an additional treat—because what's a vacation without some fun food?
When it comes to payment, you can rest easy knowing that the Heartland Hotel Queenstown offers flexibility. Opt to settle up in cash or use a wide range of cards such as Visa, American Express, or Mastercard. Simple and straightforward, just like your getaway! So pack up the essentials, bring your sense of adventure, and get ready for your unforgettable stay in Queenstown—where fun, comfort, and stunning views await!
Closest airports
Queenstown Airport
3.8miSkiing
Free parking
Restaurant
Free wifi
Room service
Fitness center
Sauna
Air conditioning
Tour desk
Bar
Parking On Site
24-hour front desk
Lake view
Mountain view
Non-smoking rooms
Wheelchair accessible
Kitchenware
Kitchenette
Elevator
Free toiletries
Balcony
Bathtub
Show 7 photos
Family Chalet
1 Queen Size Bed
540 sqft
Kitchenette
Microwave
x8
+
x4
More details
Family Chalet is 538 square feet and includes a queen-size bed 150-154 width plus desk.
Show 6 photos
Family Chalet, View
2 Twin Beds
1 Queen Size Bed
540 sqft
Lake view
Mountain view
Private Bathroom
Kitchenette
+
More details
Indulge in the breathtaking views of the lake and mountains from your private balcony in our spacious and cozy Family Chalet View Room. With room for 4 adults and 2 children, this room features a fully-equipped kitchenette, a luxurious bathtub, and modern amenities to ensure a comfortable stay.
Show 5 photos
Standard, 1 Twin
1 Twin Bed
325 sqft
Balcony
Flat-screen TV
Refrigerator
Tea/Coffee maker
+
More details
The spacious twin/double room features a tea and coffee maker, a carpeted floor, as well as a private bathroom boasting a bath and a shower. This twin/double room provides heating, a flat-screen TV with satellite channels and a balcony. The unit has 1 bed.
Show 5 photos
Standard, King
1 King Size Bed
325 sqft
Balcony
Free wifi
Flat-screen TV
Refrigerator
+
More details
Standard studio room with a king bed, all rooms include free WiFi, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board. Please note that the price is based on 2 people and there is no capacity for additional guests.
Show 4 photos
Family Chalet, Lake/Mountain View
1 Queen Size Bed
540 sqft
Kitchenette
Balcony
Free wifi
Microwave
+
More details
A family chalet room with 1 queen and 2 single beds. All rooms offer partial lake and mountain views and include free WiFi, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board. Please note that the price is based on 2 people. The room caters for a maximum of 4 adults, and a maximum of 2 children but cannot exceed 4 guests in total. (see 'Policies' section for extra person costs).
Show 4 photos
Standard Super Split, King, View
1 King Size Bed
325 sqft
Lake view
Mountain view
Private Bathroom
Balcony
x4
+
x3
More details
Enjoy breathtaking lake and mountain views from your spacious Super King studio. Relax on your private balcony or unwind in the luxurious bathtub. This room accommodates 2 adults and 1 child, and features a flat-screen TV, refrigerator, and free toiletries for your comfort.
Show 4 photos
Superior, King
1 King Size Bed
420 sqft
Private Bathroom
Balcony
Bathtub
Flat-screen TV
+
More details
Superior hotel room with 1 king bed offers premium mountain and lake views and includes free WiFi, air conditioning, satellite TV, a telephone, clock radio, tea and coffee facilities, a fridge, shower over bath, hairdryer, iron and ironing board. Please note that the price is based on 2 people and there is no capacity for additional guests.
Show 3 photos
Standard Super Split, King, Lake/Mountain View
1 King Size Bed
325 sqft
Balcony
Free wifi
Flat-screen TV
Refrigerator
+
More details
Standard studio room with 1 queen and 1 single bed. All rooms offer mountain and lake views and include free WiFi, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board. Please note that the price is based on 2 people. The room caters for a maximum of 3 adults, and a maximum of 2 children but cannot exceed 3 guests in total (see 'Policies' section for extra person costs).
Show 3 photos
Chalet Studio, King, Lake/Mountain View
1 King Size Bed
325 sqft
Balcony
Free wifi
Flat-screen TV
Refrigerator
+
More details
This chalet studio room offers premium mountain and lake views and includes free WiFi, Sky TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board. Bedding is either 1 super-king bed or 2 king-single beds. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability. Please note that the price is based on 2 people. There is no capacity for extra beds.
Show 3 photos
Chalet Studio, King
1 King Size Bed
325 sqft
Balcony
Free wifi
Flat-screen TV
Refrigerator
+
More details
This chalet studio room offers garden and partial mountain and lake views and includes free WiFi, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board. Bedding is either 1 super-king bed or 2 king-single beds. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability. Please note that the price is based on 2 people. There is no capacity for extra beds.
Show 5 photos
Standard Super Split, King
1 King Size Bed
325 sqft
x10
+
x6
More details
Standard Super King/Split is 323 square feet and includes either a king-size bed 150-183 width or 2 single beds 80-130 width plus desk.
Show 4 photos
Chalet, King
1 King Size Bed
355 sqft
x5
+
x3
More details
Chalet King is 355 square feet and includes a king-size bed 150-183 width plus desk.
7.8
2,902 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇬🇧
Beverly
9.1
March 2023
The room was at the front overlooking Stanley St with a slightly blocked view of the lake, however we could see it and also the gondola and the town centre was within a 10 minute walk. The room was large and roomy and the bed very comfortable. It was very clean and the room was serviced daily with fresh towels and linen. The dining room was nice and the food good. We had breakfast everyday and they would cook eggs to order, the poached eggs were excellent. We had one evening meal which was also extremely good. Overall, we had a really good stay and as we didn’t have a car, being within walking distance of the town was a real bonus. Finally, the staff were all friendly, professional and helpful.
🇳🇿
Chris
8.2
May 2022
Warm and comfy rooms, Just a touch of lake view from our balcony but I assume very good views in the higher rooms. Nice vista across town though. Sauna was great. Didn't have breakfast onsite but it was an option and smelled fantastic. Parking onsite is great too. Easy walk into town down the hill.
🇺🇸
Laurie
9.1
April 2023
The room was large, clean and very comfortable. There was a small fridge and tea/coffee making facilities in the room, which was super convenient. The bed was comfortable. The bathroom was very nice, with a powerful shower. There was a small deck with chairs to sit outside which was a nice bonus. The hotel staff were exceptional, so pleasant and helpful. The availability of a laundry room was great. Breakfast was included in my stay and it was exceptional. Lots of choices of hot and cold options to set you up for the day. Excellent location - a bus ride away from the airport and walking distance to the restaurants and shops. Wonderful place to stay.
My room was close to the hotel kitchen and could be a bit noisy during peak times.
🇬🇧
Katy
8.2
April 2023
We stayed in one of the top floor chalet style rooms with a full view of the lake, which was beautiful. The decor was slightly dated and particularly in the bathroom you could see where many repairs have been made over the years. But the room was spotlessly clean, spacious, and comfortable. There was a large electric heater on the wall which was lucky because it was very cold at night when we visited (March) and it warmed the room quickly. All the facilities we could need (kettle, fridge, hairdryer, iron etc) were provided. Great location (5-10 mins walk from the town centre) and convenient free parking on site. Be aware that the hotel is on a steep hill (like most places in Queenstown) but easy enough to walk. Staff at the reception desk were super friendly.
As already mentioned, the decor was a little tired. The shower was ok but not great. There are external stairs up to the rooms (no lifts) so be prepared to carry your luggage! Parking might be tricky if the hotel is full.
🇬🇧
Caroline
8.2
April 2023
The staff at this hotel were amazing - cheerful, pleasant & very helpful. We did request twin beds when we booked & we had a message from the hotel stating that this would be actioned. However, when we arrived, our room had a double bed. So off to reception we had to go (no phones in the room) to request twin beds. To be fair, two members of staff came straight away & made our bed into 2x singles. The room was a good size & the view of the lake & mountains from our balcony were just stunning. We dined in the onsite restaurant on both nights of our stay & our meals were delicious & beautifully presented by very pleasant staff.
The rooms were looking very tired, in particular the bathroom. Some money needs to be spent by the hotel on refurbishments. The overflow hole in the sink was absolutely filthy - we could see the black inside from the reflection in the mirror. It actually put us off wanting to wash in the sink or brush our teeth in there. It was pretty disgusting.
🇦🇺
Erin
8.2
July 2023
Nice size room, we got room service snack (garlic cheese bread, and fries) which was yum, the breakfast buffet was extensive, lots of yummy danishes, pancakes, bacon eggs mushrooms hash browns etc
Although the breakfast buffet had great variety, the hot food was not hot, in fact it was barely lukewarm. I needed to ask for hot bacon & sausage as I’m pregnant and it was no trouble. The scrambled eggs were very pale. The heater in the room probably needs to be better. A bit ineffective due to the size of the room needing heated.
🇦🇺
Belinda
10
February 2023
Loved location within walking distance to main facilities & Church. Loved the room size, cleanliness & the bed was so comfy. I didn't realise though that I could have requested a room upstairs as I paid $455 for the two nights & had the bottom room at street level so missed out on the amazing view from my friend $430 room. But I loved having the inhouse restaurant as we had been hiking all day & didn't have to then go out for dinner. Pou was an excellent server, very friendly & yet professional & efficient. Queenstown is definitely on my list to come back & perhaps will book in at Heartland again.
nothing at all
🇳🇿
Andrew
8.2
October 2022
Lake view from our unit a plus. Plentiful supply of towels. Air con quiet and efficient. Appreciated the two chairs. Beds comfortable. Plenty of hot water. Spacious unit.
Limited parking on site on a first come basis. Road works on numerous nearby streets plus limited hours for parking made parking a hassle and an issue. Shower in bath unexpected these days. Only tea/coffee making facilities with limited crockery/cutlery. Road noise when on balcony or when front door open means limited use made of that space. Noise from couple in adjacent room most unpleasant.
🇦🇺
Anonymous
8.2
October 2022
The property is in a fantastic location with wonderful views of the lake and centre of town. It’s a quick walk to the main town for all restaurants and shopping purposes. I believe we had the best room on the property! An amazing view which we were very grateful for! The room was very cute and had everything you needed for a weeks stay. All staff are very welcoming, accomodating and very friendly.
The property is beginning to become a little dated, mainly the bathrooms and other technology e.g. shower curtains, kettle, heater. Unfortunately the wifi was also not consistently good. We booked a lot of activities throughout the week and were constantly in need of good reception in case of communication with these external companies and it kept cutting out and was quite slow.
🇦🇺
Alexandra
8.2
December 2022
The location to the city centre exceeded our expectations and the views are spectacular. The staff are lovely and extremely accomodating. We will be back.
It has to be said that the accomodation is a little ‘tired’ and could do with some updating, particularly the bathrooms. However the location more than makes up for a slightly outdated bathroom. Parking was slightly confusing as it is on a ‘first come, first serve’ basis and we had people parking in the area around our room from the other side of the complex which I believe could be better organised. I know it is limited, but unfair for people to take up two spaces when other guests need access to offload/load luggage etc. Only a small niggle and we managed to sort it very easily.
Attractions
Lake Wakatipu
0.3miOdyssey Sensory Maze Queenstown
0.3miQueenstown Hill
0.3miNevis Swing
0.3miQueenstown Gardens
0.4miKiwi Birdlife Park
0.5miSkyline Queenstown
0.9miKawarau Suspension Bridge
3.7miJack’s Point Golf Course
4.8miCoronet Peak
8.1miKawarau River
9.4miThe Remarkables
11.5miSkippers Canyon
13miShotover River
20.4miRouteburn Track
28.8miAttractions
Lake Wakatipu
0.3miOdyssey Sensory Maze Queenstown
0.3miQueenstown Hill
0.3miNevis Swing
0.3miQueenstown Gardens
0.4miKiwi Birdlife Park
0.5miSkyline Queenstown
0.9miKawarau Suspension Bridge
3.7miJack’s Point Golf Course
4.8miCoronet Peak
8.1miKawarau River
9.4miThe Remarkables
11.5miSkippers Canyon
13miShotover River
20.4miRouteburn Track
28.8miAirports
Queenstown Airport
3.8miHillside Brasserie
Cuisines
Ambiances
Skiing
Free parking
Restaurant
Free wifi
Room service
Fitness center
Sauna
Air conditioning
Tour desk
Bar
Parking On Site
24-hour front desk
Lake view
Mountain view
Non-smoking rooms
Wheelchair accessible
Kitchenware
Kitchenette
Elevator
Free toiletries
Balcony
Bathtub
Accessibility
Toilet with grab rails
Wheelchair accessible
Activities
Skiing
Bathroom
Bathtub
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Business Facilities
Fax/Photocopying
Cleaning Services
Dry cleaning
Laundry
Food & Drink
Bar
Kids' meals
Restaurant
Tea/Coffee maker
Food & drink safety
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Tour desk
General
Air conditioning
Carpeted
Elevator
Facilities for disabled guests
Family rooms
Heating
Non-smoking rooms
Room service
Internet
Free wifi
Kitchen
Electric kettle
Kitchenette
Kitchenware
Microwave
Refrigerator
Living Area
Desk
Sitting area
Media & Technology
Flat-screen TV
Radio
Satellite channels
Telephone
TV
Outdoors
Balcony
Parking
Free parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Iron
Safety & security
Safe
Smoke alarms
Spa
Fitness center
Sauna
View
Lake view
Mountain view
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Until 10:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free public parking is available on site (reservation is not possible).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0+ years
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Visa,
American Express,
Mastercard,
Cash only,
Eftpos
This property accepts cash.
What are the check-in and check-out times at Heartland Hotel Queenstown?
Guests at Heartland Hotel Queenstown can check in starting from 02:00 PM and need to check out by 10:00 AM.
Is vehicle parking offered by Heartland Hotel Queenstown?
Yes, there is parking available at Heartland Hotel Queenstown. The hotel offers free on-site public parking. However, please note that parking reservation is not possible.
How much does a stay at Heartland Hotel Queenstown cost?
A stay at Heartland Hotel Queenstown can begin from a rate of $135. This is subject to change based on room selection and travel dates. For a clear price, input your desired stay dates.
Which room categories can I book at Heartland Hotel Queenstown?
Heartland Hotel Queenstown offers a variety of rooms including Standard Super King/Split View studios, Family Chalet View rooms, Chalet Studio King View studios, and Superior King rooms. All rooms have a non-smoking policy and come with different bed sizes to accommodate various groups. The rooms range in size from 323 sqft to 538 sqft and can accommodate 2-4 adults and 1-2 children.
What are the main attractions at Heartland Hotel Queenstown?
Guests at Heartland Hotel Queenstown can spend their time enjoying a variety of leisure amenities. They can hit the slopes and go skiing, relax in the hot tub or Jacuzzi, and unwind in the sauna. The hotel also has a fitness center for those who want to stay active during their stay.
If guests are looking for dining options, they can enjoy a meal at the on-site restaurant, Hillside Brasserie. The restaurant offers a family-friendly ambiance and serves local cuisine, allowing guests to indulge in the flavors of the region without having to leave the hotel.
Guests can make the most of their time at Heartland Hotel Queenstown by taking advantage of these leisure amenities and enjoying a delicious meal at the on-site restaurant.
Does Heartland Hotel Queenstown have on-site restaurants?
Yes, Heartland Hotel Queenstown has a restaurant on site called Hillside Brasserie. The restaurant offers a family-friendly ambiance and serves local cuisine.
Does Heartland Hotel Queenstown accept credit cards and cash payments?
Yes, Heartland Hotel Queenstown accepts credit card payments including Visa, American Express, and Mastercard. Additionally, they also accept cash payments.
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