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7.8

2,902 reviews

Heartland Hotel Queenstown

Heartland Hotel Queenstown

27 Stanley Street, Queenstown, 9348, New Zealand

Reservations:

+1-833-728-2041

Choose dates to view prices

Skiing

Free parking

Restaurant

Free wifi

Room service

Fitness center

Sauna

Air conditioning

Heartland Hotel Queenstown

Welcome to the Heartland Hotel Queenstown, your cozy retreat right in the heart of one of New Zealand's most scenic locales! Just a short stroll—only 0.2mi—from the vibrant city center, this charming 3-star hotel is perfect for both adventure seekers and those simply looking to unwind. With starting prices at an unbeatable rate of $135, this is your ticket to a fun-filled getaway without breaking the bank!

Embrace all the fantastic amenities that come with your stay! Picture yourself waking up to a delicious breakfast, followed by thrilling ski adventures just moments away. After a day filled with exploration, return to your room with a breathtaking lake or mountain view to recharge. Don’t forget to indulge in the sauna or take in some fresh air from your private balcony. With complimentary Wi-Fi, parking, and a 24-hour front desk ready to assist you, the Heartland Hotel is set to make your vacation as comfortable and convenient as possible!

With over 2902 glowing reviews, travelers can’t stop raving about their experiences at the Heartland Hotel Queenstown! Whether it’s the welcoming atmosphere, friendly staff, or exceptional services like room service and kids' meals (for an extra treat), you’ll find exactly what you need for an unforgettable stay. So pack your bags and get ready for a fabulous adventure where relaxation meets excitement in stunning Queenstown!

Get ready to satisfy your cravings at the Heartland Hotel Queenstown's on-site Hillside Brasserie, where delicious local cuisine awaits! The family-friendly atmosphere provides a relaxed dining experience, perfect for winding down after a day of adventures or treating your loved ones to a delightful meal. From tasty breakfast options to decadently crafted dinner dishes, you’ll want to savor every bite. Plus, what could be better than indulging in a hearty meal while watching the sun dip behind the stunning mountain views? It's not just a meal; it's an experience!

Bringing the whole family? The Heartland Hotel knows how to cater to your needs! Families can enjoy not only the spacious accommodations but also a variety of room types that make traveling with kids a breeze. Ranging from cozy chalets to comfortable studios, you’ll find the perfect spot to recharge after days filled with ski slopes or lake-side adventures. And don't forget those special kids' meals available for an additional treat—because what's a vacation without some fun food?

When it comes to payment, you can rest easy knowing that the Heartland Hotel Queenstown offers flexibility. Opt to settle up in cash or use a wide range of cards such as Visa, American Express, or Mastercard. Simple and straightforward, just like your getaway! So pack up the essentials, bring your sense of adventure, and get ready for your unforgettable stay in Queenstown—where fun, comfort, and stunning views await!

Closest airports

Queenstown Airport

3.8mi

Most popular amenities

Skiing

Free parking

Restaurant

Free wifi

Room service

Fitness center

Sauna

Air conditioning

Tour desk

Bar

Parking On Site

24-hour front desk

Lake view

Mountain view

Non-smoking rooms

Wheelchair accessible

Kitchenware

Kitchenette

Elevator

Free toiletries

Balcony

Bathtub

Rooms

Show 7 photos

Family Chalet

1 Queen Size Bed

540 sqft

Kitchenette

Microwave

x8

+

x4

More details

Family Chalet is 538 square feet and includes a queen-size bed 150-154 width plus desk.

Family Chalet View Room in Heartland Hotel Queenstown

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Family Chalet, View

2 Twin Beds

1 Queen Size Bed

540 sqft

Lake view

Mountain view

Private Bathroom

Kitchenette

+

More details

Indulge in the breathtaking views of the lake and mountains from your private balcony in our spacious and cozy Family Chalet View Room. With room for 4 adults and 2 children, this room features a fully-equipped kitchenette, a luxurious bathtub, and modern amenities to ensure a comfortable stay.

Show 5 photos

Standard, 1 Twin

1 Twin Bed

325 sqft

Balcony

Flat-screen TV

Refrigerator

Tea/Coffee maker

+

More details

The spacious twin/double room features a tea and coffee maker, a carpeted floor, as well as a private bathroom boasting a bath and a shower. This twin/double room provides heating, a flat-screen TV with satellite channels and a balcony. The unit has 1 bed.

Show 5 photos

Standard, King

1 King Size Bed

325 sqft

Balcony

Free wifi

Flat-screen TV

Refrigerator

+

More details

Standard studio room with a king bed, all rooms include free WiFi, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board. Please note that the price is based on 2 people and there is no capacity for additional guests.

Show 4 photos

Family Chalet, Lake/Mountain View

1 Queen Size Bed

540 sqft

Kitchenette

Balcony

Free wifi

Microwave

+

More details

A family chalet room with 1 queen and 2 single beds. All rooms offer partial lake and mountain views and include free WiFi, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board. Please note that the price is based on 2 people. The room caters for a maximum of 4 adults, and a maximum of 2 children but cannot exceed 4 guests in total. (see 'Policies' section for extra person costs).

Standard Super King/Split View in Heartland Hotel Queenstown

Show 4 photos

Standard Super Split, King, View

1 King Size Bed

325 sqft

Lake view

Mountain view

Private Bathroom

Balcony

x4

+

x3

More details

Enjoy breathtaking lake and mountain views from your spacious Super King studio. Relax on your private balcony or unwind in the luxurious bathtub. This room accommodates 2 adults and 1 child, and features a flat-screen TV, refrigerator, and free toiletries for your comfort.

Superior King Room in Heartland Hotel Queenstown

Show 4 photos

Superior, King

1 King Size Bed

420 sqft

Private Bathroom

Balcony

Bathtub

Flat-screen TV

+

More details

Superior hotel room with 1 king bed offers premium mountain and lake views and includes free WiFi, air conditioning, satellite TV, a telephone, clock radio, tea and coffee facilities, a fridge, shower over bath, hairdryer, iron and ironing board. Please note that the price is based on 2 people and there is no capacity for additional guests.

Show 3 photos

Standard Super Split, King, Lake/Mountain View

1 King Size Bed

325 sqft

Balcony

Free wifi

Flat-screen TV

Refrigerator

+

More details

Standard studio room with 1 queen and 1 single bed. All rooms offer mountain and lake views and include free WiFi, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board. Please note that the price is based on 2 people. The room caters for a maximum of 3 adults, and a maximum of 2 children but cannot exceed 3 guests in total (see 'Policies' section for extra person costs).

Show 3 photos

Chalet Studio, King, Lake/Mountain View

1 King Size Bed

325 sqft

Balcony

Free wifi

Flat-screen TV

Refrigerator

+

More details

This chalet studio room offers premium mountain and lake views and includes free WiFi, Sky TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board. Bedding is either 1 super-king bed or 2 king-single beds. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability. Please note that the price is based on 2 people. There is no capacity for extra beds.

Show 3 photos

Chalet Studio, King

1 King Size Bed

325 sqft

Balcony

Free wifi

Flat-screen TV

Refrigerator

+

More details

This chalet studio room offers garden and partial mountain and lake views and includes free WiFi, satellite TV, telephone, clock radio, tea and coffee facilities, fridge, shower over bath, hairdryer, iron and ironing board. Bedding is either 1 super-king bed or 2 king-single beds. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability. Please note that the price is based on 2 people. There is no capacity for extra beds.

Show 5 photos

Standard Super Split, King

1 King Size Bed

325 sqft

x10

+

x6

More details

Standard Super King/Split is 323 square feet and includes either a king-size bed 150-183 width or 2 single beds 80-130 width plus desk.

Show 4 photos

Chalet, King

1 King Size Bed

355 sqft

x5

+

x3

More details

Chalet King is 355 square feet and includes a king-size bed 150-183 width plus desk.

Guest reviews

7.8

2,902 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇬🇧

Beverly

9.1

March 2023

The room was at the front overlooking Stanley St with a slightly blocked view of the lake, however we could see it and also the gondola and the town centre was within a 10 minute walk. The room was large and roomy and the bed very comfortable. It was very clean and the room was serviced daily with fresh towels and linen. The dining room was nice and the food good. We had breakfast everyday and they would cook eggs to order, the poached eggs were excellent. We had one evening meal which was also extremely good. Overall, we had a really good stay and as we didn’t have a car, being within walking distance of the town was a real bonus. Finally, the staff were all friendly, professional and helpful.

🇳🇿

Chris

8.2

May 2022

Warm and comfy rooms, Just a touch of lake view from our balcony but I assume very good views in the higher rooms. Nice vista across town though. Sauna was great. Didn't have breakfast onsite but it was an option and smelled fantastic. Parking onsite is great too. Easy walk into town down the hill.

🇺🇸

Laurie

9.1

April 2023

The room was large, clean and very comfortable. There was a small fridge and tea/coffee making facilities in the room, which was super convenient. The bed was comfortable. The bathroom was very nice, with a powerful shower. There was a small deck with chairs to sit outside which was a nice bonus. The hotel staff were exceptional, so pleasant and helpful. The availability of a laundry room was great. Breakfast was included in my stay and it was exceptional. Lots of choices of hot and cold options to set you up for the day. Excellent location - a bus ride away from the airport and walking distance to the restaurants and shops. Wonderful place to stay.

My room was close to the hotel kitchen and could be a bit noisy during peak times.

🇬🇧

Katy

8.2

April 2023

We stayed in one of the top floor chalet style rooms with a full view of the lake, which was beautiful. The decor was slightly dated and particularly in the bathroom you could see where many repairs have been made over the years. But the room was spotlessly clean, spacious, and comfortable. There was a large electric heater on the wall which was lucky because it was very cold at night when we visited (March) and it warmed the room quickly. All the facilities we could need (kettle, fridge, hairdryer, iron etc) were provided. Great location (5-10 mins walk from the town centre) and convenient free parking on site. Be aware that the hotel is on a steep hill (like most places in Queenstown) but easy enough to walk. Staff at the reception desk were super friendly.

As already mentioned, the decor was a little tired. The shower was ok but not great. There are external stairs up to the rooms (no lifts) so be prepared to carry your luggage! Parking might be tricky if the hotel is full.

🇬🇧

Caroline

8.2

April 2023

The staff at this hotel were amazing - cheerful, pleasant & very helpful. We did request twin beds when we booked & we had a message from the hotel stating that this would be actioned. However, when we arrived, our room had a double bed. So off to reception we had to go (no phones in the room) to request twin beds. To be fair, two members of staff came straight away & made our bed into 2x singles. The room was a good size & the view of the lake & mountains from our balcony were just stunning. We dined in the onsite restaurant on both nights of our stay & our meals were delicious & beautifully presented by very pleasant staff.

The rooms were looking very tired, in particular the bathroom. Some money needs to be spent by the hotel on refurbishments. The overflow hole in the sink was absolutely filthy - we could see the black inside from the reflection in the mirror. It actually put us off wanting to wash in the sink or brush our teeth in there. It was pretty disgusting.

🇦🇺

Erin

8.2

July 2023

Nice size room, we got room service snack (garlic cheese bread, and fries) which was yum, the breakfast buffet was extensive, lots of yummy danishes, pancakes, bacon eggs mushrooms hash browns etc

Although the breakfast buffet had great variety, the hot food was not hot, in fact it was barely lukewarm. I needed to ask for hot bacon & sausage as I’m pregnant and it was no trouble. The scrambled eggs were very pale. The heater in the room probably needs to be better. A bit ineffective due to the size of the room needing heated.

🇦🇺

Belinda

10

February 2023

Loved location within walking distance to main facilities & Church. Loved the room size, cleanliness & the bed was so comfy. I didn't realise though that I could have requested a room upstairs as I paid $455 for the two nights & had the bottom room at street level so missed out on the amazing view from my friend $430 room. But I loved having the inhouse restaurant as we had been hiking all day & didn't have to then go out for dinner. Pou was an excellent server, very friendly & yet professional & efficient. Queenstown is definitely on my list to come back & perhaps will book in at Heartland again.

nothing at all

🇳🇿

Andrew

8.2

October 2022

Lake view from our unit a plus. Plentiful supply of towels. Air con quiet and efficient. Appreciated the two chairs. Beds comfortable. Plenty of hot water. Spacious unit.

Limited parking on site on a first come basis. Road works on numerous nearby streets plus limited hours for parking made parking a hassle and an issue. Shower in bath unexpected these days. Only tea/coffee making facilities with limited crockery/cutlery. Road noise when on balcony or when front door open means limited use made of that space. Noise from couple in adjacent room most unpleasant.

🇦🇺

Anonymous

8.2

October 2022

The property is in a fantastic location with wonderful views of the lake and centre of town. It’s a quick walk to the main town for all restaurants and shopping purposes. I believe we had the best room on the property! An amazing view which we were very grateful for! The room was very cute and had everything you needed for a weeks stay. All staff are very welcoming, accomodating and very friendly.

The property is beginning to become a little dated, mainly the bathrooms and other technology e.g. shower curtains, kettle, heater. Unfortunately the wifi was also not consistently good. We booked a lot of activities throughout the week and were constantly in need of good reception in case of communication with these external companies and it kept cutting out and was quite slow.

🇦🇺

Alexandra

8.2

December 2022

The location to the city centre exceeded our expectations and the views are spectacular. The staff are lovely and extremely accomodating. We will be back.

It has to be said that the accomodation is a little ‘tired’ and could do with some updating, particularly the bathrooms. However the location more than makes up for a slightly outdated bathroom. Parking was slightly confusing as it is on a ‘first come, first serve’ basis and we had people parking in the area around our room from the other side of the complex which I believe could be better organised. I know it is limited, but unfair for people to take up two spaces when other guests need access to offload/load luggage etc. Only a small niggle and we managed to sort it very easily.

Points of Interest Around Heartland Hotel Queenstown

Attractions

Lake Wakatipu

0.3mi

Odyssey Sensory Maze Queenstown

0.3mi

Queenstown Hill

0.3mi

Nevis Swing

0.3mi

Queenstown Gardens

0.4mi

Kiwi Birdlife Park

0.5mi

Skyline Queenstown

0.9mi

Kawarau Suspension Bridge

3.7mi

Jack’s Point Golf Course

4.8mi

Coronet Peak

8.1mi

Kawarau River

9.4mi

The Remarkables

11.5mi

Skippers Canyon

13mi

Shotover River

20.4mi

Routeburn Track

28.8mi

Restaurants

Hillside Brasserie

Cuisines

  • Local

Ambiances

  • Family Friendly

Amenities of Heartland Hotel Queenstown

Skiing

Free parking

Restaurant

Free wifi

Room service

Fitness center

Sauna

Air conditioning

Tour desk

Bar

Parking On Site

24-hour front desk

Lake view

Mountain view

Non-smoking rooms

Wheelchair accessible

Kitchenware

Kitchenette

Elevator

Free toiletries

Balcony

Bathtub

Stay rules - Heartland Hotel Queenstown

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Heartland Hotel Queenstown

What are the check-in and check-out times at Heartland Hotel Queenstown?

Guests at Heartland Hotel Queenstown can check in starting from 02:00 PM and need to check out by 10:00 AM.

Is vehicle parking offered by Heartland Hotel Queenstown?

Yes, there is parking available at Heartland Hotel Queenstown. The hotel offers free on-site public parking. However, please note that parking reservation is not possible.

How much does a stay at Heartland Hotel Queenstown cost?

A stay at Heartland Hotel Queenstown can begin from a rate of $135. This is subject to change based on room selection and travel dates. For a clear price, input your desired stay dates.

Which room categories can I book at Heartland Hotel Queenstown?

Heartland Hotel Queenstown offers a variety of rooms including Standard Super King/Split View studios, Family Chalet View rooms, Chalet Studio King View studios, and Superior King rooms. All rooms have a non-smoking policy and come with different bed sizes to accommodate various groups. The rooms range in size from 323 sqft to 538 sqft and can accommodate 2-4 adults and 1-2 children.

What are the main attractions at Heartland Hotel Queenstown?

Guests at Heartland Hotel Queenstown can spend their time enjoying a variety of leisure amenities. They can hit the slopes and go skiing, relax in the hot tub or Jacuzzi, and unwind in the sauna. The hotel also has a fitness center for those who want to stay active during their stay.

If guests are looking for dining options, they can enjoy a meal at the on-site restaurant, Hillside Brasserie. The restaurant offers a family-friendly ambiance and serves local cuisine, allowing guests to indulge in the flavors of the region without having to leave the hotel.

Guests can make the most of their time at Heartland Hotel Queenstown by taking advantage of these leisure amenities and enjoying a delicious meal at the on-site restaurant.

Does Heartland Hotel Queenstown have on-site restaurants?

Yes, Heartland Hotel Queenstown has a restaurant on site called Hillside Brasserie. The restaurant offers a family-friendly ambiance and serves local cuisine.

Does Heartland Hotel Queenstown accept credit cards and cash payments?

Yes, Heartland Hotel Queenstown accepts credit card payments including Visa, American Express, and Mastercard. Additionally, they also accept cash payments.