Close to town great view of lake and restaurant

Location and restaurant

Spa didn’t seem clean

The location was excellent, right across the road from Lake Taupo. The bathroom was very serviceable and had a bathtub, which was great, and an excellent exhaust fan. The out-of-hours door was close to my room, which was convenient for entry to the building.

My room was "lakeview" but on the side of the building, so the lake was only viewable when right up against the window. It was quite warm weather and the room did not have air conditioning, only a small desk fan. The window did not have fly screens and opened a long way when open, there was also no sheer curtain, so people on the street would have been able to see me through the open window. I was not sure about the cleanliness of the kettle in my room. There are a lot of stairs in this building, there is one lift, but it was hard to find and very far from my room.

The room was charmingly old-fashioned, with a wonderful view, and was very comfortable. The staff, including the canine staff member, were friendly and helpful. Generally, I was very happy with what was provided.

The only way of washing and drying cups was in the handbasin, using the hand towel. Even a tea towel would have been an improvement. Granted it was peak season, but I paid far more for this place, exclusive of meals, than I had paid for a higher-market facility, inclusive of meals. For what was provided, it was an expensive single night.

the location was fantastic and the staff were extremely welcoming

the pool, we asked if we could use the pool as it was covered and we were told to roll up the cover ourselves this was difficult to do as the roller unit came apart, When we did we found that the pool had had rocks and stones thrown into it. I understand that it was winter but my son loves to swim no matter the weather and this was not a great experience

Absolutely loved the feel of the lodge on arrival. The staff were lovely and friendly. Always polite and helpful. Lovely enough to remind us we had booked the bunk room (which was planned) 😂 The room was comfortable, clean and had good space for the size. Very handy there was a little fridge in there. Good pressure shower. Location was a 10/10. Half way between the landing and the city. We walked to and from the town center. Right across the road from the water front with stunning views. The restaurant upstairs was yummy, clean and had quick service. The outside area was clean and well laid out. We will definitely be returning. I look forward to showing this place off.

The bunk beds were extremely squeaky. One little movement and the whole lodge heard us moving around. The windows could do with some privacy curtains or window tints to add a bit of privacy to the room. The WiFi didn't work in our room. Which is surprising as our room was right beside reception. It didn't bother us and we were not in our room much.

Loved how the pool was enclosed and felt safe for my kids. My sons bank cards fell out of his bag and were left behind, appreciated that staff contacted me to let me know and have agreed to post them to me once they receive a self-addressed stamped envelope.

Having to request a microwave, although there were no issues when I requested one and it was quickly delivered to the room.

It was a cute little lodge right on the lake with on-site restaurant, spa pool and heated swimming pool the room was also very cosy and great value for money. The owner was very helpful and kind during check in process

Check in was lack lustre and a little cold however I work as a hotel receptionist also so I understand being tired by the end of the day ect. A lot of un-desirables staying at the place loud and obnoxious (looked like they were tradies most likely booked in for work by their company) and that is at no fault of the property:)

We decided to stay in for dinner at the in-house restaurant. We were glad we did, the food was amazing, the wait staff were friendly and welcoming and a nice warm atmosphere.

Our stay wasn't long enough 😊 Whether it's worth it? The outside bar area could do with some heating in the cooler months. Hotels theme or identify a little lost? Wee bit random and bitsy with some of the decor and displays. But the place has a charm about it.

The room was comfortable. Decent size. If you have a lot of luggage , you could get a bit cramped. Comfortable beds. Fairly quiet. Wonderful location on the lake and you could walk to town. I enjoyed the Sunday market. Most of the time we got on site parking.

It would have been great if b fast could have been included at the onsite restaurant.