The apt is new, super clean and right at a footstep of all major attractions and shops.

There was a little confusion during my late check-in as I received a key from another room where a couple was already checked in earlier that day. Luckly they were not there when I opened the door. I called management and promptly they sent the security guy to assist me and allocate me to another room. I was upgraded and next day a received a lovely apologies note from the manager along with Chocolates and a wine. At the end everything worked out. However, I have to say being a foreigner arriving after 28h flight it was a bit of a wrestle to connect with management as there is no wifi signs for easy access or a phone available at the reception. Luckily my foreign sim card worked at 1am.

A spacious apartment equipped with all of the essential kitchen facilities. I typically stay here when in Wellington for business and have always found the apartments to be comfortable and warm. I was glad to find a fan in the room as Wellington was particularly warm during this visit. I really appreciate that there's a washing machine and dryer available for guests. This time I stayed in an apartment facing the street, which was a bit noisier than previous stays since I usually stay in one at the back of the hotel. The staff were, as always, very helpful and friendly, and the bed very comfortable.

My only issue I encountered was that the rail at the back of the bathroom door was broken, so I couldn't hang my wet towels there. Other than that, everything else was perfect.

Good location. In-room laundry. Kitchenette. Even had a dishwasher. Had written instructions on how to use the washing/drying machine and provided detergent. Nice pots for use on stovetop.

Bed was very soft (softer than we like). While room was big the bathroom was very tiny. Washing/drying machine instructions should be modified to include a few more details such as which of the three spots do you place the detergent. (We were told they get lots of questions on how to use the machine, so talk to your staff to see what needs to be added.) Would have like a folding luggage rack - - there was lots of room for one.

The location of the hotel is awesome, walking distance from everywhere and it was awesome to have a parking building right across the road. The room was bigger than I expected and everything was great, good shower pressure, I loved that there was a dishwasher and a washing machine! Bed was super comfy too! Also the reception staff were super helpful and made the check-in and check-out process super easy

There wasn't much that I didn't like, the only real thing was that there was no overhead lighting in the room so when it got to nighttime, the room was a bit dim. Other than that I had an excellent stay and will definitely be booking here again next time I come to Wellington!

Willis Street location is handy to shopping, public transport, and plenty of cafes and restaurants. I've stayed in the immediate location many times and once before at this hotel. Large spacious room with everything you needed, and a dishwasher and washing machine.

The kitchen offered 4 tins of different types of tea bags, and they were all mixed up throughout the 4 tins, which made it difficult to have the Breakfast tea. Apparently the tea bags in tins is part of a sustainability shift. I would prefer the correct tea in the correct tin, or the plain ole tea bag in an individual paper bag. Wifi dropped out a lot.

could walk to all points i wanted to visit room was very generous in size, much bigger than my place Bed was most comfortable and welll insulated (because of recent suegery i always feel cold, therefore brought a hot water bottle to keep warm. Found the bottle still warm at 0700hrs and did not need same thereafter because queen bed was super insulative,

could have had a couple of pegs on inside of door to hang jackets and same for inside bathroom

I cannot think of any reason not to stay at Astelia again. It's in a great location, spotlessly clean, comfortable bed and had everything we required for our stay. Very quiet too, we had a great night's sleep with the window open and virtually no traffic noise

Only thing I didn't like was the unattended reception from 10.30am - 12.30pm. It meant we couldn't leave our bags on checkout day as we needed to head to airport at 12 noon. But it was a small inconvenience considering all the positives

The village group was awesome at helping us with the best parking for our oversized vehicle. Front reception staff were very friendly and welcoming. The room was clean and tidy. Having a washing machine was an extra bonus. The bed was comfortable and quiet, out window faced towards the bank at the rear of the premises.

As mentioned on previous reviews the bathroom is small, but it is manageable and good to have the washing machine to put your clothes on top of. So not a big deal.

Astelia always meets my needs. Great location, good size, all the facilities to save money by eating in rather than going out. If you want to go out there are plenty of amenities nearby. Fifteen minute walk to most places I've wanted or needed to go. It's in the middle of town but still pretty quiet. Immediate area feels safe to walk alone (while female) even at night. I stay regularly and they make the effort to make me feel valued by offering little treats or upgrades.

The room was big; fully equiped (dishwasher, toaster, fridge w/ small freezer, microwave, etc,) although very little cutlery- just a set for each so had to wash them regularly. There was a washer and dryer which were really convenient. Cleaning/showering products were provided. The bed had nice sheets. Chromecast was a plus

The windows were not clean, so looking through them was not pleasant. Since we visited in summer, Wellington was really hot. We were only provided with a faulty stand fan which wasnt enough to cool down the room and no ventilation possibilities so it was a major disadvantage; plus, it was broken so it made noises all the time. The internet would cut off regularly, which was annoying as we were in need of steady connection.