Friendly staff

The breakfast was crap, poor quality for the price paid. Then got told if you want poached eggs it was extra. Would never recommend paying for breakfast. Better options and quality in cafes surrounding.

This was an incredibly good hotel for the money. My partner and I appreciated the fact that we both had a place to put our open suitcases, as we are on a 3-month trip, and don’t want to be unpacking and packing up all the time. We also liked the kitchenette, as we had breakfast in the room each day. The bathroom had plenty of room for everything we used. The location of the hotel was fabulous—close to everything.

The room was very warm, even though we kept the window open—when it wasn’t noisy outside. I didn’t find the bed that comfortable—but I’m quite sensitive to the firmness of a mattress, etc. We had difficulty finding the hotel—perhaps more exact instructions would be helpful.

Location was excellent. Although the street address is given as Gilmer Terrace, the best pedestrian (and taxi delivery) access is via the Plimmer Steps from Lambton Quay in Central Wellington. Up the moving escalator (or stairs in the evening) there is a first floor entry point to the Travelodge, with Reception on level 7 by lift. I believe there was a carpark for those arriving by car, but Airport Express stops very close to the Plimmer Steps for those without a car. The restaurant/ dining room is on level 6 and offers a conservatory-style table area which is very attractive. Food for breakfast was excellent, with a wide range of continental breakfast fruits. Staff very willing to hold bags after check-out, to allow for travel on evening flights. Room of good size with net and opaque curtains and window access to outside air, despite being on 11th floor.

Better signage from the Lambton Quay level. There was no indication that I could see that the Travelodge would be found by going up the Plimmer Steps. I discovered this by chance, because I was able to walk with overnight luggage.

The staff were very helpful both on the phone and in person. It was extremely clean. Despite the run down (due to age) appearance I felt very confident using the room without wiping everything down with disinfectant wipes. I travel multiple days a week for work and this was one of the cleanest hotels I’ve stayed at. The location is fantastic. The room was very big and it had a microwave.

It probably wouldn’t be ideal for anyone with knee or mobility problems as I had to use stairs to get from Main Street to elevator or else walk up a hill to the parking entrance but that would be fine for most people. The rooms were very old.a lick of paint wouldn’t go astray.

We had flown overnight, arriving at 9.30am. Staff member kindly found us a room that we could occupy immediately instead of having to wait for usual 3pm check-in. Spacious room. Great water pressure in shower. Very comfortable bed. Very clean. Great location straight into main City and a few minutes walk to supermarket.

The lift was out of action for several hours on our first day and we were on floor 15!! Starts at 7 though, so not as many steps to climb!! Fire alarm went off in the middle of the night so had to evacuate, but everyone was calm and staff were professional and well-trained.

The hotel was well located with entrances/exits between Lambton Quay and the Terrace. There is a card key system which ensures extra security. The restaurant on the 6th floor os great for a meal or for winding down during happy hour (5pm-6pm everyday). The room is spacious, clean and even offers a view of the waterfront on the top floors. The room is equipped with a microwave and a kettle and a fridge and even crockery and cutlery so you can have your own supermarket meal on the table in the room. A comfy, spacious room which made me feel comfortable away from home. Luggage storage can be accommodated at the reception.

The bath comes at an additional cost if you prefer a tub. It was fine to have a bath break for a week though :) Nothing else - this place was very welcoming ^^

The cooked breakfast is definitely in the top 3 out of the hotels I have stayed at in the capital. The fitness room was satisfactory, noting it contained one rowing machine, a couple of treadmills, stationary bikes, some light weights, medicine balls, and a water station. The hotel room heating / aircon was effective and comfortable. The city harbour views were nice.

A wider range of free weights in the fitness room would be appreciated, as well as one or more foam rollers. Music would also be appreciated (to fill the often awkward silence when there are multiple people simultaneously using the facilities). I have noticed that some of the external (and internal) lifts sometimes malfunction.

We had an awesome stay at this hotel! Parking was easy to access, and the staff were lovely and welcoming, providing clear instructions for parking and room access. Our room was well-equipped with a microwave and mini fridge, and the windows allowed for great ventilation and fresh air. Everything was clean and comfortable, and the cleaning staff were also friendly. The hotel is in a fantastic location, with retail shops and restaurants nearby for dining and shopping.

The only downside was having to fill the kettle up in the bathroom and access water from there which i find unhygienic. Additionally, we received a parking ticket upon checkout due to a busy day prior, but the reception staff promptly resolved the issue by waiving the fee and notifying the parking service. Overall, I would definitely stay here again!

Excellent and friendly check in. They supplied me with a map of the town area and advised on transportation. The room was clean and comfortable. The bed was very good. The bathroom was spacious and the toiletries were good. It is very central to everything in town, and I walked each morning to the waterfront which is fabulous for a stroll. The staff are a credit to the hotel.

It was not a problem to me but there are steps up from Lambton Quay which may be an issue for older travellers. But there is an escalator at the AA office just a little further along which can make things easier.

The location of the hotel is really good and central. The check in process was easy and we were able to get a late check out which was muchly appreciated. We felt the stay was good value for money. We would stay here again.

At 3am the fire sprinkler in the shower went off drenching the entire bathroom and carpet, we called reception and the staff member just said ‘we know’ and didn’t offer any assistance. Wifi is pretty poor, and the swipe cards were very temperamental with getting the lifts to work.