We had an amazing two-day stay! The hotel is conveniently located close to everything: the cable car, the waterfront, New World food store, and plenty of restaurants. Our room was spacious, bright, and impeccably clean. It was equipped with an electric kettle, fridge, and microwave, which made our stay even more comfortable. The staff were incredibly friendly and accommodating, and both check-in and check-out were a breeze. The breakfast offered a wide variety of options, including gluten-free choices, which was greatly appreciated. Highly recommend this hotel for its location, cleanliness, and outstanding service!

The parking is conveniently located in the building but we have to pay for it.

Fantastic location. Hotel elevator drops you right on Lambton Quay at a main bus stop. Easy walk to many points of interest. Fast food, grocery, restaurants, shops right at your fingertips. Rooms were clean. Bed/pillows was super comfy with decent linens on them. Easy parking on location. Friendly staff. Large window letting in lots of natural light. Fantastic value for money. Really ticked all the boxes. Would definitely stay again.

Little bit of traffic noise if you're a light sleeper, but you are in the city center. Noise didn't affect us at all and totally worth the trade off to have a large window in your room.

Another fabulous stay - James cook hotel Is the only hotel I stay at now. I always feel so welcomed, it’s in a fantastic location and has everything you need. Woken up hungry, just head to floor 17 The breakfast buffet is delicious. The executive suits are clean, tidy and super comfortable. House keeping do a great job while your out and about ensuring everything is ready for your return.

Normal I would say this isn’t applicable, but our group did say we wish the rooms had information packs. About hotel facilities etc, dinner menus, local recommendations etc. usually you can access some of this on the TV but apparently down for maintenance? Although our tv kept losing signal so may just have been ours. Another recommendation for rooms would be a option for a microwave or bottle warmer. This came up as usually I would have my toddler with me and reflected that people with children still requiring bottles may run into difficulties.

The room was very neat. Had a bath/shower that I like. The bed was comfy. It had a small kitchen area where you can make coffee and a small fridge. There was also a gym area. We had the buffet for breakfast and it was very nice. The children liked it as well. Area is also good. Also, save undercover parking that you pay for. Very nice hotel.

The only thing is parking for when you arrive to book in. There is only space on the side for about 3 cars and then you have to go book in to get your card to go and park. When we arrived there was no parking on the side available. My husband had to double park while I ran in to book us in. Would also be nice if there are milk in the fridge. There are coffee and tea and sugar, but no milk. Besides that it is a really nice place to stay and good value for money.

The location is excellent. So close to everything. It was just an elevator’s away from all the shops , restaurants, food. No need to have breakfast in the hotel cos all the cafes McDonald and sushi shops are just downstairs. Plus Woolworth supermarket is very close by too. Walking to waterfront about 10-13 mins to visit te papa tongarewa museum in Wellington. The beds are very comfy and our rooms are just new renovated so very clean. The staff Frank is very happy and easy to communicate and very helpful ! We have a very pleasant stay in this hotel.

The new shower’s glass screen doesn’t stop the water to spray everywhere so the bathroom floor gets so wet 😆

Staff were helpful and professional and friendly. Fantastic location and what a fantastic idea to have a lift to Lambton Quay. Carpark is easy to access which ensures confidence to explore if you are not used to driving in Wellington. Great stay. Antipodes products in the bathroom are lovely.

We were in the old rooms, there is minimal electrical sockets and none by the bed. (Perhaps take a multi box) Elevators took a bit to conquer but got there in the end. I also booked 5 months ahead and did not get to take advantage of the free parking deal that was on for new bookings.

We loved our stay and how central the location was to the CBD with lift access right onto the main street. Checking in the reception staff were hospitable and welcoming, always had a hello/good morning from the cleaning staff so the vibe was really nice. The car parking was easy and well explained, although the spots were tight but that's to be expected in the city centre. The room and ensuite were great size, with a choice of pillows. The air con was perfect for chilly mornings or warmer nights. Would definitely stay again.

Nothing to improve on from our perspective to be honest. We didn't have an opportunity to try the bar and restaurant as we had so many recommendations for other places, so would like to try next time.

The on-site fitness room had a television with Sky channels which was great what with the Australian Open on at the moment (#NoleFam #GOAT). The buffet breakfast was absolutely superb, top-notch. The bed was very comfortable, and the hotel's location was very handy to Lambton Quay shops and local eateries.

There is a potential safety issue between the elevators and the rooms being the low height of the guard railing overlooking the internal courtyard of the hotel located several floors down. An additional bedside table would have been much appreciated.

The quality of the environment, everything felt well thought out from the customer service to the furnishings. Just really comfortable and a nice place to retreat to after spending the day out in the city that was more elevated in experience than other hotels of similar price points.

The bathroom ceiling was a bit short, so my partner (6 ft 2) would bang his arms into it when changing out of or into clothing. Additionally ventilation wasn't great in the bathroom so steam and subsequent moisture built up for a while after using the shower. There were vents but no working extractor fan so this perhaps could have been a utility issue and not reflective of the hotel not providing ventilation.

fabulous central city location right off Lambton Quay/The Terrace but very quiet. A pleasant stroll to the waterfront for the concert we attended and waterfront restaurants plus lots of shopping and a supermarket nearby. Good rooms - well set up and had everything we needed. Breakfast was included - buffet style and it was amazing Staff were very friendly and overall it was a very pleasant stay.

The rooms are slightly dated, but still clean and comfortable. Pillows were a bit lumpy, and beds were only doubles, but overall it was great value for money