The hotel is in a great location, quite central to everything. The Interior is very nice and they have a restaurant. The food in the restaurant is very good and they also have an outdoor area, doesn't catch the sun but is nice enough. I liked that they don't service your room everyday unless you ask, but housekeeping are often around if you need anything. The breakfast was OK, hot foods if you got there early for them to be hot. Was disappointed that every morning the croissant were very hard, when up at 7am they were lovely and soft. Maybe they could only put a few out at a time. The breakfast staff are very helpful and friendly.

There was a lot of noise In the night time that disturbed sleep, you could hear through walls, doors banging and loud voices. Also, when I arrived the reception asked If I wanted to upgrade as I had booked a single room. I said no and then he told me that he has upgraded me anyway as there are no single rooms. Even though there was water provided in the room, the still water was still fizzy. The bathroom maybe needs some kind of handrail for towels near the sink as the space is quite small. The room could do with more storage for clothes, there was just a closet. No draws. There seemed to be a lot at breakfast but just not to my liking. The staff at reception could be a little more friendlier, they seemed quite a young bunch- student type.

Everything was great during our stay. Room was clean, heating easy to use, big king size beds. The receptionist even went to get my wife an orthopaedic pillow. The breakfasts were fab, much better than I expected, with lots of choice, from cooked sausages/eggs/bacon to waffles to fruit. And just a short walk from both old town and Jewish quarter. They even let us check out at 2pm for no extra charge. Can’t recommend highly enough.

Nothing

Everthing was ok, only thing I or we noticed was the receptionists only one male receptionist was smiling and giving eye contact when you come in the hotel or stepping out of the elevator - mostly the ladies are just sooo focus on the computer screen - I don’t think it’s work related what they are looking because they are smiling at the screen not sure maybe watching something- receptionists should be more graceful - not like a robot - but when you approach to ask question they are fine - maybe I am just comparing the receptionists from recent trip to Asian countries - they greet you with a smile as soon as they see you come it and out of the hotel - that’s all

Receptionist should improve their costumer service gestures or practices , because it gives the guests an unwelcome impression Remember even if you are the prettiest if you don’t smile, you are not pretty just saying!

The location is great, walking distance from city centre and wawel castle is around the corner. The room is a bit small but clean and comfortable for a short stay. Breakfast was nice.

My second stay here but I feel like they dropped the ball a little on this one. The Personnel could be a bit more welcoming in general, every time you enter or exit the hotel they don't say anything. During check-in I asked about my parking reservation and they didn't know and gave me 1 day of parking, I had to park 5 minutes away for quite a lot of money! 120 euros for 4 days.

The location is excellent for Old Town, Wawel Castle and riverfront activities. It is well connected to other areas with good train connections close nearby. Bed was comfortable and there are a variety of pillow options, though the one provided was perfectly fine. Breakfast was delicious and had a good variety, it did get quite busy after 730. Staff were quite pleasant and helpful, especially as our grasp of the language is minimal. It was very English-speaking friendly. I changed plans to stay at this location a second time at the end of our Poland vacation as it fits every need and want we had for a property

Parking for the hotel was a challenge. There is a lot that allows long term parking that is located around the corner. Not super convenient, but very hard to have much parking there. Good news is in walking to parking spot, you pass a nice bakery. But try to snag one of the 2 spots they have for guests when you book the room. It is a smart room, so when you leave, all power to the room was shut off, so charging of phones or extra batteries could only happen with key in card holder. That seems to be a trend in Polish hotels, but is new to us.

It had beautiful decor and was spotlessly clean and smelled like a spa when entering the lobby. The beds were huge and super comfy. Literally everything we needed was in our room, including fresh bottles of water replenished each time our room was serviced.

We arrived just after 11pm to find the bar already closed so no option for us to have a nightcap before bed. Also, it mentions toiletries are provided but no separate hair conditioner so best to bring some if you really need it.

I liked the room itself, very spacious and very well designed! The location is fantatic in terms of scenery, with the park just across the street, almost like living in the forest! The breakfast was very good - even if there was no espresso decaf, but that's a minor detail... Overall a very nice hotel!

Tram: that is something that the Hotel cannot really change, but if you are sensitive to noise and vibrations, the tram which passes just in front of the Hotel makes it a less ideal location to stay in. My colleagues who had no problem found out it fantastic! I liked the hotel and the room bvery much, but for me the noise and the vibrations was an issue...

Beautiful hotel, very clean, modern, located within walking distance to the main square and castle. We were impressed with the interior design and furnishings of the place. Breakfast had a lot of food and drink choices normally not included in a continental breakfast in the US, like cold cuts, cheeses, latte, cappuccino coffee, and more. Staff was very friendly and always ready to help. All English speaking. Restaurant and bar serving delicious food and drinks. Outside patio to relax. Overall this hotel exceeded our expectations. If we go back to Krakow we will be staying there again.

This hotel is ideally situated within walking distance of the old town, castle & Jewish quarter. The room was spotless & comfortable. We were at the front of the hotel so there was some early morning noise from the trams. Try to book a room at the rear if you want a lie in. The staff were very friendly. They recommended restaurants and booked taxis for us. Will recommend to family & definitely would stay here again!

Breakfast needed to have a larger selection of English food. Continental selection was very good, lots of choice, just not what we were used to.

This hotel was in walking distance of the Jewish Quarter, the castle and the old town. It is right opposite a lovely park - we walked through here to get to the old town, but you can walk around the park if it is very dark and you don't want to walk through it. There is a small supermarket about a 5 min walk away - similar to Lidl. The outside patio was a nice place to chill in the evening, we met some lovely people out there. The staff were friendly and very accommodating. The lifts were slightly dodgy with the noises they made, but we would 100% stay here again.

Two small things... One - The base of the umbrellas outside are the same colour as the flagstones. During our stay we saw a number of people trip over the raised base. It would be a good idea to put some hazard or bright tape around the edges. Two - The air con panel kept flashing during the night, it was very bright and annoying. It resulted in us stacking our suitcase on top of the chair to cover it. Reception said they were aware of the issue, however there was no one available over the weekend to fix it, which was fair enough.