The decor, the delightful staff, the location, a really fabulous boutique hotel with a fabulous restaurant.

Only 3 criticisms: 1. The towels were tiny (I am a slight 5’3’’ woman, and they were tiny on me!) 2. There was only one pillow on the bed, another would have been perfect 3. The air on couldn’t be set below 19 degrees which was too hot at night

Top-notch boutique hotel. Very central but hidden from loud bars. Amazing attention to detail. Attentive staff. Beautifully decorated with everything you'd need. High quality breakfast.

I guess only comment I'd have is re the pillows that seem not of the highest quality / bit flat and worn-out

I mean it is exactly as it is advertised. A beautiful designer hotel mixing old and new styles into a wonderful hotel to stay at. Whether as a treat or to class up your stay, it was everything and more than I could hope for. The level of professionalism was exceptional, even if a bit intimidating at first for my countryside sensibilities. Greeted, offered immediate service, drink, and shown to room. In the room we were welcomed by complimentary drinks and snack as well as an absolutely gorgeous room. Breakfast was worth every penny and a must for anyone booking stay here! Fiorentina is one of the best restaurants in Kraków and possibly the best I've ever had the pleasure of eating at.

The only negative I can think about is honestly the prices of the mini-bar. I expect the prices to be a bit higher than retail price but some of the prices were ludicrously high, especially the half size bottle of wine.(even if it was a decent wine)

Very nicely decorated high quality hotel, located in the old town, just few minutes walk from the main square, so close enough and no noise whatsoever. The room was a good size and the bed was very comfortable. We did have to ask for another room after the check in, because the first one was very small. Interesting enough, the size of the room in the same room category differs significantly, and we were given a larger room without any problems. Overall, the service and staff are top notch. The restaurant offered an unforgettable dining experience, although a bit pricy, but well worth it. The breakfast is served a la carte, but the service is very fast and the food is delicious. The staff also arranged for a day car rental for us (to visit Auschwitz), which was delivered to the hotel and when we returned, we just handed off the keys to the receptionist. On the departure day, our train was leaving very late and we were allowed to keep our room until 20:00 free of charge.

The first room given to us was very small and nothing like the pictured one, but the issue was resolved very quickly.

This hotel was the final point of our vacation on the way home and it was just perfect ending. Everything was perfect from the room itself to the breakfast and little details that made our stay unforgettable. The breakfast is served in the Michelin-star restaurant and you can definitely feel it - tasty is not enough to describe it. Whole breakfast experience! The beds and pillows were super comfy, cleanliness is not even a question here. A huge selection of high quality toiletries. And the little details like candies on pillows, a personal note from manager and a small bathrobe for our 2 year old traveler <3 Definitely recommended if you are looking for something special for your stay in Krakow!

This was my first trip to Poland. I stayed for four days with my daughter in this stunningly beautiful hotel. From the moment we arrived at this perfectly located and spotlessly clean hotel, the staff were some of the best I have ever experienced. Nothing was too much trouble, they were polite, accommodating and very welcoming. The immaculate decor and finishes are mind blowing throughout the hotel. The room was spacious, beds very comfortable, clean fresh linen changed every second day and luxury touches in the bathroom. We ate in the hotels Michelin star restaurant on our first night and the food, service, atmosphere and attention to detail were second to none. The hotel is situated right in the centre of Krakow Old Town, so we could walk to everything, shops, cafes, restaurants. We felt like we were in the heart of everything. Although on the main street the room was quiet on a night. We had booked a trip to the Salt Mines and the hotel arranged a private driver to collect us at the hotel, wait for us and then bring us back. This hotel is one of the best I have every stayed in.

Nothing to comment because we liked everything about this hotel and our stay in Krakow here, beautiful hotel.

Beautiful hotel with exceptional staff, super location , breakfast was lovely and breakfast staff amazing. Rooms beautifully clean and receptionists all super helpful. This hotel is a little diamond .

We just felt the hotel needed a comfy sofa area to sit and chat with friends after a day out touring around the city. Somewhere where we could enjoy a drink together and chill out. Also the air conditioning units outside our bedroom window were noisy through the night. The view from our room was meant to be over the courtyard but I think we got the back of the kitchen store.

Wonderful location and a great property in a historical building with modern amenities. There is a fabulous restaurant on the premises. Very helpful and professional staff. Easy airport transfer. Lovely decor. Highly recommended.

My room was on top floor and the ceilings are very low starting about 8 ft from the door. I kept hitting my head when I tried to utilize any floor space beyond the “safe zone”. Additionally I couldn’t really open the windows as the cooking smells from below would waft in. Paying a little extra for “room with a view” would probably solve this problem.

The location is absolutely fantastic, right beside the Wawel Castle and stepping directly into the Old Town. We were visiting for my daughter’s birthday and they graciously let me send a birthday parcel to the hotel before our arrival. There was also a little ‘Happy Birthday’ card in her room. We arrived very early and had planned just to park the car and drop off our bags, but our rooms were ready! We were able to get in early, which was lovely as it was raining. The reception staff was very kind and accommodating. The rooms are comfortable and tastefully decorated. It’s such a fun hotel!

Parking was a short distance away, but this is your best expected in the center of town. It didn’t bother us at all, and one of the staff would park the car for us if we wanted.

The interior was beautiful and our meal in the restaurant was one of the best we’ve ever had. The location was also perfect.

The pillows were not very plump, one large and one very small one each but they did provide 2 larger ones upon request. The room was way too hot which really impacted our sleep. We opened the window as much as we could for the whole stay and turned off the under floor heating in the bathroom but the radiator in the bedroom stayed on.