Excellent location in a very safe and convenient area. Love the breakfast buffet with lots of selections including sparkeling wine! friendly frontdest staff. Room big and clean, with high ceiling.

Bathroom design is not very friendly to elders. Bathroom, shower room, and bathtub, all designed with no handles at side, and floor could be quite slippery when wet.

Can’t say enough about how amazing this hotel was!! We booked a family room (2 adjoining rooms) the week between Christmas and NYE and had the best visit ever! The rooms are beautiful and newly redone and HUGE for European standards. The towels and linens are lush, the showers are huge (rare in Europe) and the hairdryers are full size and not the terrible wall mount ones you usually get. Our rooms had a front-facing balcony and we were treated to a 10k out our window! So fun to watch!! The hotel itself is beautiful — the pool (1st floor) is great, if a little chilly, and the two saunas (one dry, one wet - on 5th floor) were icing on the cake. The breakfast was delicious — tons of options, an omelette station, so many carbs and something for everyone. The chia pudding was my favorite! The hotel is in a great location, about 15 mins walking from most things and close but not right in the middle of tourist craziness. We loved chilling in the restaurant/bar area in the evening. There’s a great miradouro right around the corner, too. Tiny city grocery right 5 mins down the street. The staff was friendly and everyone speaks English beautifully but tolerated our botched attempts at Portuguese. This is one of the BEST places we’ve ever stayed, and by far my favorite place we’ve stayed in Europe. There’s very few feelings of satisfaction quite as good as knowing you picked the PERFECT hotel, and all week I was crowing about how mom did the best job planning LOL!! Just book it, you won’t regret it!

No notes — everything was amazing!!

The sleep conditions can easily keep up with a top five star hotel. Completely quiet room with excellent noise insolation, completely dark, quiet air conditioning and huge comfortable bed. Very central location. Room service does an excellent job. Employees are very friendly. We will stay here every time we visit Lisbon.

This is a great hotel. The things that could be improved are really minor and do not carry much weight. There was no toothbrush and toothpaste in the room. I'm sure reception would have provided this to us upon request, but having to ask for it was a minor inconvenience to us after arriving late at night. The swimming pool is too small for actual swimming. The gym is also quite small. So this is why we're giving 9/10 and not 10/10. But these are minor points. This is a phantastic hotel that we highly recommend!

I recently had the pleasure of staying at this hotel, and I can confidently say it exceeded all of my expectations. The location is superb, making it easy to explore the city and access key attractions. My room was not only spacious but also beautifully decorated, providing a perfect blend of comfort and style. The breakfast each morning was nothing short of incredible, offering a wide variety of delicious options that catered to every palate. Additionally, the convenience of parking in the underground garage was a huge plus, making my stay stress-free. Overall, the level of professionalism from the staff was top-notch, ensuring that every aspect of my stay was handled with care and attention to detail. I highly recommend this hotel to anyone looking for an exceptional experience.

Bessa Hotel is a great boutique hotel in downtown Lisbon. I booked this hotel because it was close to most tourist locations. It's within 15-20 minutes of the airport and walking distance from all downtown attractions and key locations. The Hotel has a small pool, but it's sufficient to cool off and relax between your sightseeing and trips around the city. The Breakfast buffet is excellent and offers a lot of variety; even my picky teenagers found something they like to eat. The staff are lovely, and they speak English. My wife is fluent in Portuguese, and they loved talking with us, and we had a great time. If you're planning trips to Sintra, Fatima, and Tours around the city, the pickup location is the street, and the opposite is just across the Hard Rock Caffe. There are many Hotel options on Avenida, but Bessa is unique and provides a modern experience. You won't have to climb up those hills with your suitcase as it is located on Main Street with many luxury shops within walking distance. I booked 2 rooms, and they kindly offered us our rooms on the same floor. The Room Service was great, reasonably priced, and we loved the food.

Everything was great, which is not a problem, but it could be hazardous for some people. The bathroom doors are slide-in glass doors, and in my kid's room, the glass doors opened towards the main door. The shower flooring is made of composite materials, and if you are using soaps while showering, you can slip and land on the glass. I think you should move cautiously to the bathrooms. Again, this is not a problem for most people, but you must be very careful if you have vertigo or poor balance.

I am a Marriott luxury executive with 39 years + experience, I picked this hotel for its location, but I fount it to be all I needed, not a luxury type of staff that is always anticipating your needs and personalizing your stay but a staff that is there when you need them. Avery clean and well maintain property.

The note from the GM our last day, should had been signed. It is not hard to spend one day a week signing cards to have them available for deployment. A small detail leaves a positive note. Departure, is the last memory guests will have of the property.

Typically, when I travel, I'm not too concerned with the details of a hotel since I'm usually out exploring all day. However, this hotel made my trip truly unforgettable. The location, staff, cleanliness, and facilities were all exceptional. Situated in an upscale area at the edge of Lisbon's bustling streets, it offers the perfect starting point for exploring the city without missing out on key attractions. There's a metro station right in front of the hotel, and bus and train stations are just a 2-3 minute walk away, making it incredibly convenient. Additionally, there's a charming outdoor café across the street, perfect if you prefer not to spend on the hotel breakfast (though the breakfast there is fantastic). Tuk-tuks and small shops selling Hop-on Hop-off bus tickets are also right outside the hotel, adding to the ease and comfort of my stay. This hotel will be my go-to choice whenever I visit Lisbon again.

Absolutely nothing

Great hotel, stylish and comfortable at the same time. Really appreciated the sense of cosiness and modern furnishing at the same time. The staff is really friendly and helpful. The suite we were in was perfect in size and amenities for our 3 year old. The pool is also perfect for kids (and adults) and comes with a lovely terrace/garden. The breakfast spread was superb. I really cannot fault the hotel. Great value for money when you're looking for a comfortable stay with high standards.

Nothing that I didn't like. If I had to pick I'd say the pool could be a little warmer but that's not even an issue as the weather was quite hot outside.

It is a beautiful hotel, that is well located in the Rossio district, walkable to shops, restaurants and theaters. Employees were nice, helpful and worked well with English speaking tourists.

The breakfast was not very good, limited choices for the price, overpriced. The beds were hard and the pillows were soft and not comfortable. For the price, giving you water in the room without charging extra would be expected. Additionally for a 4 star hotel, very few amenities in the room.

The location of the hotel was great. Close to the shopping district, restaurants and public transportation. We had the breakfast buffet and there was a good variety of choices. I would recommend staying here .

The hotel did not provide adapters, which made it inconvenient to charge our cellphones. We had to find a store in order to purchase an adapter. The bathroom needed better location to hang bath towels. Shower floor itself was very slippery when taking a shower. Toiletries were provided, shampoo but no conditioner.