Location: in the old town. Perfect for visiting Lisbon and go out to eat. While not too opulent. Room: Our room had a separate sitting area with coffee maker, great. Bathroom is with bath and shower screen, works OK. Beds were excellent. TV perfect as room TV. Large safe. Breakfast: Nice buffet breakfast with show cooking. Quality products. Except for the little "Zwan" sausages :-), but that is a question of taste. Staff: very friendly and helpful. Makes really good suggestions. Luggage storage: nice safe storage room for your luggage when checked out before departure. Transfer: Hotel arranges professional class airport transfer. Building: showing its age. Well refitted to modern standards inside.

Room: Cupboard and storage very limited. Not for long stay. Pool: Not heated, not useful in winter. Lift: the lift acted up on us one time, seems like a software problem. But we were not stuck and safely delivered to our floor.

The location, the superb breakfast and Isobel on the reception.

The pool was lovely but not many loungers and it seemed people ‘saved’ the loungers and left to have lunch away from the pool . Management need to think this through - if people leave they shouldn’t be allowed to save their lounger .

Centrally located for sight seeing restaurants bars etc Recently refurbished small foyer bar and outside dining food was good

There was a lift but I have mobility issues and take a mini disability scooter away with me The rooms are adequate but small and it was difficult to manoeuvre the scooter as we didn’t want to cause any damage to the room or scooter Also as with most older properties soundproofing is never good bit of street noise plus we could hear our neighbours coughing and they must have heard my husbands snoring but fortunately we were not next door to a homey moon couple !

Really well located, with easy access to train station, the port and other sightseeing opportunities. Short ride by bus or uber, we did bus into town and uber back Hotel was comfortable, rooms are a good size, particularly shower and bathroom area, comfortable beds. Breakfast was ample, staff friendly and helpful

Just be aware that breakfast room gets very busy between 8 and 9 and there may be a queue, check prices for short drinks at the bar, there is a bar next door offering pint of Super Bock or decent glass of wine for €2

The location was as good as it gets. Room was pretty and bed was comfortable. Air conditioning worked and I even had a French balcony. Breakfast exceeded expectations.

There was quite a strong scent of perfume in the room. In the bathroom, the shower cabin leaked water to the floor tiles and some of them had even become loose. After coming out of shower, there was water trapped under the tiles and bursting out through the seems once I stepped on the tiles. I can only imagine the amount of mold under the tiles...

The location is great! The bed was very comfortable and the hotel was clean and not noisy at all. I liked the small swimming pool but unfortunately it was very cold even in August because it's in between buildings and doesn't get much sun.

We experienced an earthquake in the middle of the night while there. The person at reception was inexperienced (they told me it was their 2nd night there) and was unable to support which didn't make me feel very safe. As Lisbon is on a seismic land I feel the staff should be trained to help the guests and give recommendations.

The staff within the hotel were exceptional and nothing was a bother to them. Always there to help from the reception staff, bar staff and kitchen staff and domestics. Fantastic customer service and a credit to the hotel. The reception staff (Isabel and the other girl, sorry didn't get her name) were incredible and friendly. I stayed with my daughter and we had the best time. The hotel is in a fantastic location, close by to everything. Room was beautiful and clean, however only thing I think was missing was tea/coffee facilities. I will definitely stay here again as Lisbon is a beautiful city. And I will be sure to recommend to anyone I know looking to visit Lisbon. Thank you for an incredible stay. Jacqueline

Only downfall was no tea/coffee facilities in room

The location is obviously amazing, you can find a lot of great restaurants nearby (including authentic local ones) and a lot of interesting places / monuments etc. We went everywhere on foot, no taxis / public transport necessary (but we took a taxi to the airport and it cost around 5E). What's more, we went on a walking tour + city scavenger hunt and it all started just next to the hotel. Also, Alfama is closer than it seems, because there is an escalator nearby:) (Escadinhas da Saúde). There's a very nice spot to relax, with a pool and bar on the 1st floor. We waited there after check out, to leave on time for the airport. Staff was very nice. I appreciate the welcome drink :) Room was cleaned every day.

The most important thing for me was: will I be able to sleep? I'm a very light sleeper and I knew this was a place on a busy, pedestrian street in the tourist area. What's more, we've got a room facing the street. During the day it was very loud. You can hear people on the street and music from a theatre (?) nearby. Fortunately, everything closed at night and it got quiet around 11-12 PM, so I could sleep just fine. I hated the fact that we had to wait around 15 minutes in a queue for breakfast. There were only 2 people taking care of the breakfast area and it was clearly not enough. It was good though.

Location was close to various attractions and public transportation. It is located on a pedestrian only street with numerous restaurants and shopping. The room was large and roomy with a comfortable bed and two nice sitting chairs. It also had a mini fridge and a coffee maker. The bathroom was very large. Breakfast was delightful. The eating area was spacious and the breakfast was a full breakfast buffet with hot and cold selections. In addition, we owe a very special thanks to Isabel ad Praveen in the Reception area, who solved a problem when a renegade taxi driver attempted to charge more than twice the appropriate fare from the airport.

No complaints

Fantastic location within walking distance of lots of sights and restaurants. Right from our arrival we knew we had made a great decision- we were greeted warmly by the receptionist who gave us great advice on what to see and where to eat as well as the hotel facilities. In fact all the receptionists we encountered were wonderful and extremely helpful. Our room was facing the street at the front which was very lively and full of restaurants and street entertainers and it was great to observe these from the french doors which opened fully on to a Juliet balcony. At bedtime the soundproofing shut out all the noise. Breakfast was a buffet which was lovely and the staff running it were very efficient and ensured nobody had to wait too long to be seated. The bar staff were also friendly and attentive with a great sense of humour. We had to leave quite early and the receptionist booked a taxi for us, chasing it up when it was just a little later than expected. Our stay here made our break in Lisbon worth every penny- we felt so lucky that we found it.

Nothing