The staff was great! They were helpful and attentive in every way possible! They helped with our luggage; we are elderly and they carried to our room.) Our room was cleaned as requested; Leiza gave us great recommendations on Porto, restaurants, etc. Location was great and the beds were comfortable. Overall, our experience was wonderful.

I would recommend a shower mat to avoid a person slipping or falling. Also, each bedroom could use a folding luggage rack or stand to put one’s suitcase, rather than having to put your luggage on the bed or floor. The cost I believe would be minimal. Ideally, placing a door and wall to one of the bedrooms (rather a curtain)would make it make more private, however this was not an issue with us. This of course, would run into some costs.

Upon arrival, we were greeted by friendly staff, who showed us a map of Porto and explained where to go and recommendations. The property had bag drop off, which was really useful. The apartment was clean and cool and the bed was a decent size and very comfy.

The property did not have a lift, so it was a few flights of stairs, which was difficult with a suitcase but the staff did offer to help us with our luggage if needed. During our stay, on our last day, the air-con did make a loud noise on and off and we reported this to the staff.

Location was good. But given that the city is quite hilly - and that the hotel is also located on a hill - guests with physical conditions may need to take it into consideration. (The city is NOT flat). Building is really cute, room is very specious and you almost feel like you are living in the neighborhood of Rua de Taipas during your stay. It's very well located to the key centres of the city and restaurants.

The stairs are very steep but it's a good exercise. On our third day of stay, there was a strong smell of sewerage, but we weren't able to tell where it was coming from. Other than that everything was very pleasant.

Location, modern facilities, decor, comfort. Lovely, welcoming and helpful staff.

We were given one room with air conditioning and one without. The one without was incredibly hot and up a different road from the other room (we are a family of five so not ideal). Fortunately the staff found us another room in the same block with air con as we wouldn't have been able to sleep. They had left a fan running in the non air con room but it was still too hot. Just be aware when booking during the summer season. The second room was great. A suggestion would be that they leave you a small amount of milk to go with the tea and coffee provided.

Staff excellent. Couldn't have done more to make our stay comfortable. Very informative when we needed information about the area. Location excellent.

Sitting room wasn't comfortable. The sofa and the easy chair were hard. They need cushions . The shower spilled water out onto the floor no matter how careful we were. The bathroom door didn't close. Cork screw was difficult to use. Hated the big brown cups for tea and the white cups were too small for tea ! Need white mugs for a good cup of tea. Pillows on my bed were not comfortable. Too soft .

What an excellent stay with excellent hosts! There is someone on duty every day down in the lobby of the apartments to help you with any keys, questions etc and check you in to your room on arrival. I appreciated all the tips and the helpful map of the city, with lots of suggestions of things to do. The apartment was incredibly clean and bright, comfortable beds, modern amenities. Full kitchen with fridge and stove, strong wifi. The location is perfectly situated in the old town, walking distance from everything you'd want to see. I stayed here three nights with friends and it was lovely. Easy door code access to the main lobby, plenty of yummy restaurants just right outside. I particularly enjoyed the sunset views at the neighboring little "park" and bars just 2 minutes walking from the apartment. I would absolutely stay here again. Thank you again to the wonderful hosts!

Only complaint is that because the glass on the shower is so short, water gets everywhere while bathing - all over the floor. This didn't take away from our experience though!

Great communication from the hosts who explained everything so well and answered my questions very quickly via whatsapp which was handy. Really sweet appartment with a nice view on to the street and plenty of light. The appartment had space, great facilities and was in a lovely part of the city. It was a great place to stay for a work trip as it was well located, had a nice big table and good wifi for working. Quiet for sleeping

Nothing. I had one minor problem with the shower dripping and they fixed that immediately.

The apartment is very clean, bright, open space, comfortable and spacious. Location is perfect in the historical area, walking distance to all the major attractions and many good restaurants nearby to choose from. The staff is super friendly available 24x7 to help. Paulo did our check in and gave us great advices on where to visit and restaurants. Kitchen is small but functional for short term stay.

There’s a smoke smell when entering our apartment even though windows were closed, probably from the restaurant nearby, we had to open the windows to air it out. Also the water mixing part of the shower faucet (not the handle) was super hot, so be careful not to accidentally touch that part during shower.

Clean, comfortable apartment in a great location for a few days. The best thing however was the staff - a wonderful, personalised check in and they were very responsive to any queries we had.

There is a lot of construction and renovation works in Porto Old Town, including the apartment next door and on adjoining walls, which meant we couldn’t stay in the apartment from 8.30am - 4pm due to the noise. We paid more for a central apartment so that we could chill out in between sight seeing, but this was not possible.

Location - 2 minute walk to a beautiful spot where you can enjoy a drink as you watch the sunset over the Douro. Clean and comfortable. Aircon, hot water and keyless entry all worked well. Staff were excellent and helpful.

The check in process requires a lot of personal info and uploading of photo id. This should be mentioned in the property’s listing info. We were on the fourth floor, by choice knowing there was no elevator. Stairs may be a challenge for some.