The bed and sofa bed were very comfortable, hot water was great and size of the room was great. Nice decor and view from 3rd floor was ok. I'd recommend being above the 5th floor or higher to get full ocean view. The restaurant on the grounds was pricey but great food. It's a nice resort that's about 45 min from San Juan, so you should get a rental car in Dorado which will be cheaper than getting from airport. Take a uber from airport which will be half the price or less than private transportation. I used VIA rental company. The pool was wonderful at the resort and Jacuzzis hot which was nice.

Not having breakfast with high cost of room would of been nice.

My wife and I enjoyed a beautiful and spacious room on the 5th floor. The room includes a full kitchen, dining area, and living area and an awesome balcony that overlooked the pool area and the beautiful beach. My wife loved it! The pool area is well-kept and the pool is large with a jacuzzi on each side. My wife and I spent our evening time in the jacuzzi meeting and conversing with other guests, while enjoying the drinks from the excellent resatuarant/bar, beyond which is the beach. The hotel also features tennis and basketball courts. PS - The staff and all the restaurant servers were AWESOME!

The beach area at the hotel is beautiful, but not the gentlest beach, so you may wish to explore other beaches, nearby. I did not think to ask for recommendations from the staff.

Beautiful place! We really enjoyed our room. Very comfortable bed, nice kitchen and bathroom. A great view and easy walk to the beach and restaurant. The food was excellent. We ate there several times rather than leave the property. Restaurant and hotel staff were very friendly and efficient with check in and check out.

100% enjoyed the facility. The only cons were the lukewarm hot water in the shower and lack of an ATM and gift shop. Hyatt really does need an ATM. The taxi service we requested to the airport only accepted cash. 10am checkout is early, but gave us time to enjoy the Mahi Grille one last time for breakfast.

The property is nice. Rooms are comfortable. It’s a timeshare place so people who are not timeshare are not the priority. We had to park across the street and the nightly rate was high. The beach is nice but the location is somewhat remote. There’s nothing in walking distance, and there’s only one (expensive yet mediocre) restaurant. Would have preferred more of a resort feel where you can order room service, get food at the pool, charge expenses to your room, etc. The staff was great. No complaints there. Nice enough property but most likely would not stay there again due to lack of resort amenities.

Did not like the location. Not enough food options and not walking distance to any good options. Going anywhere requires a car.

it is excluded from every. i went to get alone time and i got just that!!!! it is 35-45 mins from attractions. but if you want a get away trip to clear your head. this is the place!!! The pool and beach view is shown from every room!!! they need to classify this hotel as a resort.

I didn’t like that i had to walk so far from the visitor parking lot especially at night alone.

friendly staff that spoke English

no vending machines on property, even though food was delicious it takes too long to get it served. Short staffed I guess

Beautiful views of pool and ocean. Huge 1bedroom suite, very nicely equipped kitchen. We ate many meals in our room on the balcony overlooking the resort. Even had a washer/dryer which was used a couple times during our 6 night stay.

The restaurant was slow and had mediocre food. My husband ordered grilled grouper and a side Caesar salad. After an excruciating wait, he got some fish (not grilled, likely not grouper) on top of some lettuce and covered with Alfredo sauce (???). I ordered crab cakes and they were okay. No way were we going to send back the food - it was so slow and we were tired and just eager to get back to our lovely room.

Wonderful beach, many activities for families, very safe with Covid protocol, great balconies. Our large family rented four units. The full kitchens had everything. The smaller units had a mini fridge and microwave and sink. The kids enjoyed the daily activities.

everuythng was wonderful!

Private, beautiful setting.

I literally spent hours and days trying to adjust my arrival date with booking.com and finally had to contact hotel myself. Facility, restaurant staff and location were beyond great. I do wish however, someone would have offered me some sort of compensation for the frustration and many hours I lost just trying to change my arrival date by one day. I reserved and paid for two one bedroom condos over a busy (and expensive) July fourth week/weekend. I spent over $5000 on this property and received no discounted rate, property credit, etc. in exchange for my trouble. I’ll definitely consider using a different means to book my travel going forward.

Very clean - safety protocols - beautiful grounds and pool/whirlpool- room was extremely well furnished and comfortable. Don’t limit yourself to the pool - walk to the far right hand of the beach and you’ll find calmer water with a small reef - we snorkeled there every day and saw lionfish, cuttlefish, barracuda, and giant pufferfish (along with the normal reef stuff)

Although breakfast was good and there are excellent drinks/poolside snacks, if you are staying extended days the restaurant will seem limited quickly- having the kitchen in room helps with that BUT having a rental car is pretty essential here because you aren’t close to any amenities (although the front desk did say that the grocery delivers)