The location is great - right in the old city center, waterfront in a historical building. The breakfast had a great healthy choice, very good coffee and the staff all were very nice. We also received a complimentary upgrade to a room with a partial view, but with the private sauna. The private sauna in the room was great - very clean, modern and we truly enjoyed it after all-day walk in the city. The size of the room was also very decent and had all amenities including fancy Nespresso, plenty towels, etc.

The bed was way too soft for us and we expected the pillows to be of better quality. Nevertheless, this was not a big deal as we could request to arrange harder mattress cover from the reception though we did not, but in case if someone will have similar situation could find this helpful.

Like : Staff, Food, Location, access to sauna, Fri night extended dinner time and lounge time - Biggest thumbs up a Staff at Reception and restaurants. Dinner quality is exceptional - checking out and checking process is thorough and detailed. Dislike : it was packed hence Internet was clunky - Got a sea facing view but not that great view. Room layout very small and bed is too big for the room - mobility within room is challenge - even if I got King size bedroom - Staircase at the gate - difficult to lift up heavy luggages. Overall the property is way too old - doors and lift and reception - good for 1 night short stay

Its location and proximity to all the sites we were interested in.

Very little if any.

I love the relaxation area downstairs with the sauna and cold plunge pool, the breakfast was delicious, hotel staff were lovely, and the hotel was right across from the bus stop so it was very convenient.

It was quite hot the two nights I stayed here, so I was a tad disappointed that the window could not be opened very far (understandable, but a fly wire could be used to prevent things coming in or going out the window), and there was a fan provided, but it was not very strong. It also seems quite inconvenient that the front door has only steps? I did not see a ramp, so for those on wheelchairs or travellers who often have bags on wheels, it is not that convenient to enter.

We loved the location. The room was brilliant with a beautiful view. Room service was great and staff were very helpful. We also enjoyed the spa downstairs. A lovely friendly atmosphere throughout the hotel, at the same time as being very private. Wonderfully quiet but also everything, restaurants, museums, bars, shops etc etc were all right there.

It was a bit disappointing that the cocktail bar was closed, but the front bar was open so it wasn’t a problem. We really enjoyed our martinis!

We had dinner their the first night -- excellent! The room at front overlooked the water and a 3-masted schooner on the island opposite -- all beautiful. Although on a fairly busy road the rom was quiet enough with the windows closed. The staff were without exception very friendly, helpful and efficient. Could not ask for better people.

Our room was not inexpensive, but was VERY small -- turning around in the bathroom and avoiding sitting on the loo while using the basin was challenging. We are not fat people -- if you are, get a bigger room!

I've stayed at the Reisen twice - once with my boyfriend for my birthday and another time, I booked the hotel for my parents when they visited Stockholm. Both times were very pleasant. The breakfast was excellent with a lot of choices. The best part of the stay is using the sauna and swimming pool! The fuzzy slippers and bathrobes in the room are a nice touch, too. The Reisen's location by the water in Gamla Stan is excellent and within walking distance to many restaurants and cafes. You can also walk across the street and take a boat ride to other areas of Stockholm.

Some of the rooms are quite small but that's typical for central Stockholm.

Good location, excellent food in the restaurant, very friendly and helpful staff

The entrance to the spa / wellbeing centre was unfortunate. I don't mind walking through a hotel corridor in my swimsuit and dressing gown to get to a spa, however I have never been in a hotel where to get to the spa you are expected to walk around through very public areas - including through a cocktail bar - in your dressing gown to get there...

Hôtel Reisen is certainly one to visit again. Very centrally located, with very good staff and quite good facilities. Rooms are not very big but ours was big enough thanks to the private sauna that we greatly enjoyed. Clearly recommended.

Too pricey for the overall offering. The restaurant was decent but nothing special for a 5 star hotel. There was also no water offering even in the form of water fountain if plastic bottles are not an option. Swimming pool was not at all safe for kids. Finally it made us a very bad impression, that there were only stairs to enter no ramp or alternative option for strollers or people with disabilities.

The hotel feels like an oasis in the middle of the charming Gamla Stan. The perfect staycation. The staff was super friendly and how they decorated for the holidays felt premium. Room service food was really quick and the breakfast buffet was delcious and had a great assortment. The bar felt like taken out of a hallmark movie and with great music. The spa was a nice bonus and cosy when we were able to go there during less crowded hours. The slippers given were really nice.

The spa got really crowded and no fresh towels or water available at times. But I understand it was an extra busy day. Also that the robes was very small, not that cozy and felt washed out/ outwarn. I would have prefered a robe with the material of a towel and bigger sizes. I also wished the live instruments were used and performed with during a night like new years eve.