For such a large Hotel this place is run so well. For us, there was no waiting to check in, the staff were always helpful and attentive. The room was a good size for 3 of us and the level of cleaning was above par. The lady who cleaned for us was wonderful, especially since she had so much to do, but always with a smile and a hello. The beds were very comfortable. The area around the pool had plenty of beds for everyone and was always clean and tidy. The breakfast was wonderful and was served until 11am, which when you're on holiday is always appreciated. Even though the hotel is not in the centre, it was so easy to travel from, either getting the bus from around the corner or using the various forms of taxi is cost no more that 7to8 euros to get to town less with the local taxi app.

My only negative is that there wasn't much within walking distance from the Hotel. Maybe we didn't walk in the right direction, but we tried the bolt bikes and still didn't find much of interest. Also the parking is not included and is not cheap. Luckily, as it wasn't football season, the hotel is near the stadium. We were able to park on the road. My old other minus was that it could be noise in the room from people outside on the corridor

The overall spaces of the Hotel were accommodating and welcoming. Breakfast: many options and well organized. Dinner was fine, but nothing really special, many "fast food" options, pasta, pizza, fries (all not gluten free), but less of local dishes. Gluten free: there were no labels, and not all staff was well informed about needs of people with intolerances. There were a few options clearly cooked without gluten, but dishes were placed in the buffet just next side-by-side to others with gluten-containing crumbles or pasta, so very prone to direct contamination. Upon asking one of the staff, it was indicated to eat salads or potato's only, to be safe... (could be better organized, or give a better answer... or offer help at the kitchen). They did arrange for gluten free ice-cream for the kid upon request though! thank you! A bus can be taken nearby to the city center: entertaining and cheap 15 minutes ride, recommended.

The Hotel has very large capacity and its always busy and bustling. It could become very noisy, crowded, messy in high season. Our room faced a busy road, thus rather noisy when with window open. It reduced with window closed but still some background noise.

The room was comfortable and had excellent WIFI. The hotel is near the city centre; you can get there by bus or taxi.

Great housekeeping with a considerate approach to privacy and flexibility to return at a time more suitable. Hotel cleanliness throughout, nice one level pool, choice of venues for dining, car parking below the hotel served with a lift for direct access for room levels, recycling facilities, EV charging, Tourist information desk, spa facilities, polite friendly staff in general. Bus stops nearby, taxi rank located near front door, good supermarket in short 7 minute walk.

Reception's 2nd language skills poor. i.e. 1.5 billion individuals in the world speak English and 1.1 billion mandarin / Chinese. Native language is prominent and used in first instance with international guests which will mostly suit locals and 595 million spanish speakers worldwide. No kettle or tea / coffee making facilities in rooms. First aid / defibrillator knowledge of responding to swimmers using the pool which could save lives. Evening entertainment for poolside bar customers inconsistent in terms of frequency and talent.

The pool was a good size and we all enjoyed the natural shade provided by the trees near the pool. It was better than fighting over parasols, as in some resorts. The breakfast room had a good choice of food both hot and cold and the coffee from the machines was reasonable. We enjoyed the live music outside later in the evening and a bar was open until after midnight which was useful for us, as it was nice to have a drink in the cool after a hot day. We all enjoyed the sunshine!!

Our room was rather on the small size which we were a bit disappointed with. My son was given an upgrade to a larger room on the third floor after his bathroom sinks collapsed.! Luckily no-one was hurt! The fridge barely cooled anything. We thought that it might be faulty until we asked at reception and they told us that the fridge was a storage area only and could not be used to keep things cold. It would have been useful to keep the water bottles provided cool at least!

My work trip stopped me from fully enjoying the hotel but there were quite a few things I really like: - Staff: Good service, from cleaners to front desk. It was a nice touch to welcome me back to the chain even though the previous time I stayed with Silken was not booked by me. Special shoutout to the front desk staff helping me with check-in on the day. - Facilities: seemingly nice pool (though I never got to use it). The bar was great. There are vending machines on each floor as well. The room was spacious. Personally I love their citrus shower gel. - Experience: I watched the Euros final and I was not the only one behind the Three Lions. It was a lovely occasion to meet my compatriots and it was nice to see the joyous Spanish fans. - Location: it is not within walking distance from the old town and main attractions. However, you can still get around by public transport. What I liked was that it is really calm and quiet at night and I could see Estadio Benito Villamarín from my window. If you are a fan, you are only few minutes (on foot) away from the stadium of Real Betis.

The place it's really cool, close enough to everything, there are many bus options very close. I liked the pool, it is no that deep, just perfect to play and there it's another pool for kids. It's one of the best options! The cleaners very kind, the room it's always clean when you will be back, you can always find some water down at the till in case you need. We really enjoyed there. The beds are so comfy and the AirCon it's soooo good, it's not coming stright in your face and it's not makeing you sensible because it's placed on the ceiling. For sure, if we will go back, we will choose it again. Also, the lightening it is very good.

I liked and ejoyed everything. ❤️

Staff was very friendly and accommodating. Good bus service to the city center. Great info and assistance at the hotel's tourist information point. Rooms were comfortable and clean, with complementary water bottles that got replenished upon cleaning. Toiletries were provided. Food at the hotel was very good and affordable. Especially the breakfast buffet was excellent, with a great variety of options. Our luggage was stored for free after check-out so we could still have lunch and a few drinks before leaving for the airport. Would definitely come back here, we had a great experience.

Very few complaints here, overall we had a very nice stay. Only the toilets at the pool bar were sometimes not very clean. Otherwise we have no complaints with regards to cleanliness.

Clean room, always open ( even midnight), near stadium of Real Betis, near cafeterias and supermarkets, quiet, clean swimming pool

Lack of amenities such as electronic kettle, glasses to drink water, water

The hotel location was perfect. Just outside the hustle and. Bustle of the city centre and near a lot of cafes. The parking underground although expensive was really good and safe and secure. The staff were very nice and accommodating. Especially the tourist guide near reception.

Anything additional was at a cost. Ironing was at 5euros per hour. There was no basic amenities such as kettle and tea bags. One of the rooms had ants. They did change us to another room to be fair but it was too hot. Any noise in the corridor or adjacent rooms was very obvious and loud.