Wonderful well managed hotel in great location. Soundproof rooms and very good beds guaranteed a good sleep. Air-conditioning quiet and efficient during very hot days. Very clean and great staff, loved it how the hotel manager greeted his customers every morning at breakfast like great chefs do at better restaurants, little hings like this make a big difference. Nice little patio/terrace was great and tastefully furnished. There are also a few apartments, longterm business customers might love those, how beautifully decorated and maintained, like the whole place.

Breakfast was good, but scrambled eggs could be improved.

Superb Location by the old town and at this time of year by the Christmas market. Also very close to the tourist information and the main pedestrian walking Street. Friendly bilingual staff (or probably trilingual.) we were given a Swiss pass with our check-in (which I didn’t expect) which gave you discounts at museums and transportation. For example, the Museum of Fine Arts is normally 16 Swiss francs per person -both of us got in for a total of 8. Property itself is clean and modern with a big TV and a nice firm mattress. Wi-Fi connectivity was fast. I didn’t understand how the Heating worked and someone came up immediately to explain it to me.

Can’t think of anything negative!! (no comment on the breakfast since we went out to eat)

A fantastic small boutique hotel on edge of Basel old town. Easy to get to from airport or railway station. Reception staff, as with all the hotel staff, were hugely pleasant and welcoming. The room was faultless, modern, plenty of space, spotlessly clean. Absolutely top grade shower. Buffet breakfast was also top grade and once again the staff were so helpful, particularly the lady with spectacles. We travel extensively and It has been some time since we have stayed anywhere where we could find no fault whatsoever. The Passage is really one such very special hotel. We’d return in an instant!

Nothing whatsoever

Staff is very nice and polite; the lady with whom we made the check in helped us to find a restaurant that we went twice. The bedroom was very comfortable and spacious. Breakfast is very good.

There is not enough space to hang two towels in the bathroom. I had to hang mine on the glass door. I missed space to put mine and my hustand's stuff in the bathroom. A small cabinet under the sink would be helpful.

I always stay at this hotel when I go to Basel because they are very special for dealing with people. They do everything to keep you comfortable, and the hotel staff are really good. The bed is very comfortable and super quiet to sleep in, the temperature is always pleasant in the rooms and the shower is wonderful. Additionally, the hotel is super well located, easy to get to SBB Station, and many restaurants around. Rating 10 for this hotel in Basel. and they even have a complete gym, including a sauna. It's really worth staying here.

We liked the breakfast. A little pricey. From the SBB train station it is not to far, but do not try to walk there, much to complicated. Take bus 30 towards Badischer Bahnhof, one stop and you are ten steps from the front door.

Not enough towel bars. With Wi-Fi we should have been able to get internet channels on the Smart TV, for example senders like Tele Basel in Basel.

Great location with easy access to public transport, the center of Basel, SBB station, and also close to bars and restaurants. I have stayed at this hotel more than once and I highly recommend it. The rooms are very clean, with good showers with very comfortable beds.

It's difficult to say what I didn't like, maybe a small observation regarding breakfast: including more options of different types of bread and more variety of fruits. But this is just a personal taste, as compared to other hotels in the same category, this hotel is superior in breakfast.

The location was great... very close to the old town. Staff friendly and helpful. The best thing, though, was the fact that they could accommodate us with only a couple of hours' notice. ! This is because our original hotel, which had been booked for months, suddenly closed down during the week before our arrival. Booking.com, however, failed to notify us. It was sheer good luck that it was discovered . When I tried ringing Booking.com on their Genius priority number to get some urgent assistance, I was cut-off after being on hold a long time. Subsequent communication with Booking.com has been sub-standard. and unsatisfactory. A lesson has been learnt ... just because you have a booking and it's been made with Booking.com do not assume it will proceed and you will have Booking.com on your side if the unexpected happens.

Nothing.

Location, large rooms, good air conditioning, great breakfast

Bathroom too exposed to the rest of the room, not much of a sound barrier & only screened by glass & a thin curtain. 1 small pillow per person although front desk supplied extra. We arrived early & our room was ready but could only access it by paying (a considerable) extra fee.

Room was clean and good sized, it’s walking distance from the center and very calm. The staff is very kind

I didn’t get bathrobe and slippers on the room, and the concierge said I should have asked. Given the room was a luxe I would have expected to have all facilities in there. Also it the room was smaller than the one I had the time before for the same category