This hotel is the most comfortable one for us during our three-month trip in Europe. 1. All the hotel staff are very professional, and it is a team with very high professionalism. In particular, the front desk staff communicated with us very attentive and warm. 2. The location is very good, very close to the train station to Jungfrau, the mountain cable car, the paragliding landing lawn, and the tourist district. 3. You can overlook the snow-capped mountains from the window, and there is a beautiful river view in front of the hotel. The hotel is full of old-fashioned Swiss furniture and utensils, which is very helpful for understanding Swiss humanities and history. The scenery is very beautiful. 4. The free buffet breakfast is very rich. It is so enjoyable to enjoy the delicious food while admiring the beautiful scenery of the snow-capped mountains on the balcony of the restaurant. 5. Snacks, clean dog beds, two clean towels and poop bags were specially provided for our puppy, which is very warm. It is also the only hotel that charges a certain fee but provides very thoughtful service. 6. The toiletries provided by the hotel are of very good quality, which is also one of the characteristics. Highly recommended.

location was great. staff very friendly, especially guy from reception who took our request very prompt to change the fan in the room, and very sweet girl from breakfast restaurant.

i understand that the concept of the hotel is antique and classic theme. some might like it but I found it very outdated. just my preference)

We had a 7 night stay at Carlton-Europe as part of a 2 week European vacation. The location is perfect, literally 5 minutes from Interlaken Ost, which is the main station from where the transport leaves to go on the various mountain excursions. The weather during the week was capricious, with sudden rain so we appreciated the short dash to the hotel. The hotel is quirky, every room is decorated and furnished in a different style. We hadn’t paid for the premium rooms but still the rooms were pretty spacious, managing to fit a cupboard, chest of drawers and desk as well as the double bed and bedside tables. The bathroom was small but very clean and had everything I needed. Shower (no bath), heated towel rail and very powerful hairdryer which was a win!! Thank goodness it had “proper” hangers instead of the hideous anti-theft hangers which don’t come off the cupboard bar. The beds were very very comfy with big fluffy pillows, perfect for the weary bones that had hiked mountain trails. We stayed in four 4-star hotels in 2 weeks on this trip, and hands down these were the best beds we slept in. Just heaven. The views from our rooms were lovely, mountain views to wake up to every morning. There was a slight issue with one of the rooms but it was sorted out very quickly by Florian. the staff were really great. As mentioned, Florián sorted an issue very quickly and he and all the staff we interacted with were friendly, efficient and happy to help. Before my arrival Geri and Frederic were prompt and efficient at answering my emails for information. The staff at breakfast never stopped, they were all over the dining room, delivering guest requests, clearing tables, resetting them, and replenishing the buffet. Unfortunately I didn’t get everyone’s names but Elisabeth, Petra and Niko were very nice.

I would recommend adding USB and USB-C sockets to the rooms for charging mobiles and tablets, it would make things so much easier.

What a gem of a hotel. Adults only is a great start! The staff on arrival friendly and funny - sorry I didn't get names. My wife and I were on our retirement trip of a lifetime, taking the Bernina Express from Italy to Interlaken where we were to spend 2 nights. Imagine our delight when we discovered we had been upgraded to a suite! Having worked in hotels most of our working lives, we were the ones being upgraded! What a treat! The decor is interesting - a treasure trove of vintage and antiques throughout the lobby and common areas. The breakfast was delicious and served in a lovely breakfast area. My gratitude to all the lovely staff for making our stay so memorable!

I wish we could have stayed longer!

Great location, 5 mins walk from interlarken ost. The hotel also provide deluxe breakfast, and the hotel will provide to-go box if you have early train reservation. The room is clean and big, very comfortable stay.

One thing to mention, when we dine-in for breakfast (2 times), waitress/waiter never ask us what we would like to drink, but we have noticed all Europeans or others got asked for that, me and my wife even bet on whether they will ask next customer.

I loved the breakfast and location which is 2 minutes walk from the interlaken ost station , room Is spacious , bathroom is acceptable, water pressure is strong which is nice after a tiring day having a warm shower 😊

The staff is nice and friendly and helpful except one tanned skin lady at the reception, and yes she is the only tanned skin staff working there im not being racist we ask her about the package leaflet from the hotel for some activities , she seem so impatient answering like as if we owe her money , not helpful at all 🙄(if having a bad day ! Please take a unpaid leave and don't spoil your guest mood )

A very nice hotel located next to the train station and only few minutes away from downtown. The breakfast in the morning was really great and you can eat in a little beautiful garden with a pond outside.

The room was big and nice however the pillows of the bed were very uncomfortable. Also what I didn’t like is that they charge you money to keep the luggage when you check out. We needed to leave two backpacks for only 2 hours before taking a train back to the airport and this was an extra charge. We have travelled a lot to so many different countries in our life and we have never had this experience. For what you pay per night this should definitely be covered. I guess this is Switzerland…

1) Great location near the Interlaken OST train station, a great base location for excursions, 2) wonderful and welcoming staff, both at the hotel and restaurant, 3) great food at the restaurant, including the best cheese fondue we have ever had, 4) the property was immaculate, and 5) we were even upgraded to an apartment without requesting it.

This all comes at a price, close to $500 per night for this 4-star hotel.

They welcomed us with cold mint tea that was delicious and refreshing. The pool pond was fantastic as it was very hot the days we were there. The breakfast had lots of options and was all very good.

There is no air conditioning. Which wouldn't have been a problem except the days we happened to be there were the hottest of the year. Not the hotel's fault, of course. They did provide fans.

The room was pretty big and comfortable, the bed a bit too soft but nothing that gave us a back ache. The only problem was that the bath was on wooden floors, so we couldn't use it without damaging it, we decided just not to use. THE Breakfast! The food was amazing. Really better than we expected. The location was really good, walking distance from the train station.

The pillows and bed were too soft. The wooden floor on the room didn't make us comfortable to use the bath. Nothing else.