Location is superb. Just across the road mext to Luzern Hbf. 1 mjn walk we arrive very early ard 730am n they allow us to quickly store luggage b4 we head out for our day trips. Staff were all very friendly n helpful when we check in at 4pm, we were surprised that they upgrade us to Hotel Monopol, which is their sister hotel. Rm is very comfy, clean n spacious for our family of 4. They next morning when we check out at 730am, again, they gladky store our luggage for us till we back from our day trip around 5pm. Check in n out was a breeze. We enjoy our stay here! Highlt recommended👍🏻

Nothing

We were actually 'upgraded' to Monopol, so this review is about Monopol instead of Alpina. Upgrade was a nice gesture as we were informed on day of arrival that Alpina was overbooked. As we booked a family room in Alpina, we were given two connecting rooms at Monopol, which were gladly welcomed by my children. Rooms were abit small though, but since we had two rooms it worked for our family of 4 The rooms we were given appears to have their bathrooms refreshed and newly renovated. There is Starbucks and bakeries within the building. The luzern train station is just 30sec walk away. Places of interest are all within walkable distance from the hotel. Free apples to keep the doctor away too!

Hotel Alpina is a stone's throw away from the Luzern station. With ample restaurants such as McDonald's, Starbucks and pubs adjacent to the hotel, you will hardly walk to look for eating joints. The rooms are spacious, and bunk beds for kids were an instant hit. The unique lift serves the purpose but could hardly fit 4 inside.

No dedicated reception at the hotel. A common reception with Hotel Monopol which is next door.

We booked 4 rooms and requested to be close to each other, they don’t have connecting room but we were all at the other side of rooms together, and there are a lounge area so we can buy some take away food and eat together, location very close to the train so it was so convenient to stay there. 👍🏻

One of the room we stayed can hear loud music from next building. The hotel provided ear plugs but can still hear the music in middle of the night.

I had booked a single room, it was spacious, clean and comfortable. With additional desk space, which in my case was important. The bathroom is spacious and clean enough. The location is fantastic, near the station and the old town, one step away from everything. Poor and expensive breakfast, I only had breakfast at the hotel one day, since the price was high €20, for a mediocre buffet. There are many places around with better quality and price

I did not like that there is no reception in the same hotel, for the price of the room it is an important lack, although I understand the reasons that were explained to me about the circumstances of saving due to the pandemic situation. I also did not like that I could not reserve parking, I requested it via email beforehand and they did not answer me and then there was no place. The idea of ​​renting a car park at the station at the same price as the hotel is not very interesting because you cannot have the car intermittently (it is rented by the day and the car has to remain in the car park), something very rare. I did not use this offer

Steps away from the Luzern bahnhof and a variety of restaurants in the vicinity. Minutes away from the Old Town and sights and numerous other attractions the city has to offer. Staff was friendly and was prompt in providing another fan when the one in our room stopped working. Facility was clean and appears in the process of being updated floor by floor. For American visitors who are not familiar with "old time" elevators, the lift IS SMALL and it does not open automatically - pull the door handle and then turn to your right and push the door when you reach your floor or you'll think you're stuck. Was a great place to stay.

They are in the process soon as I have been told of installing A/C units in the rooms. While I cannot fault the hotel or staff for the hot weather we experienced, our only way of cooling relief was to run both fans and keep the balcony door open as well as the window. Overall it was not a terrible experience to be without an A/C, but if you have to have an A/C just note that this property has not installed them yet. The hospitality for this property however was great.

The room was very nice and spacious with fresh fruits and Nespresso Coffee. The location couldn't be better.

The Check-in availability is very late. We arrived around noon and had to get changed in order to attend a wedding. I understand that the room wasn't available yet but we were not even offered a place to quickly change our clothes. We asked if we could use a dirty room for just a few minutes but it was denied. Finally we had to change in a very tiny public bathroom in the hallway. This could have been resolved differently.

We were upgraded to the main Hotel The Monopol, so unable to comment on the Alpina. The Monopol was great though for our 2 night stay over New Years. Close to the train station and all central attractions and sights.

The heating kept resetting to a lower temperature than preferred which made the large triple room cold at points.

Great location being very close to railway station and ferries. The breakfast at the hotel was very good with an excellent range of options. The staff in all areas were very helpful and welcoming.

The floors creaked a lot so it was difficult to move around without disturbing neighbouring rooms. The morning outside rubbish collections made sleep ins a little difficult, but that was outside of the control of the hotel.

It was a 2 minute walk to train station. It was close to restaurants, bars, shops, downtown, the lake. The staff were friendly and helpful. The view from our room was stunning. We were on the 5th floor and there was a lift which was great. The beds were comfortable and we were greeted with a small plate of fruit and coffee and tea upon our arrival.

No air conditioning,and we were on the 5th floor., so it was a bit hot. They provided 2 fans but it was still warm.