The hotel is just 5 mins away by foot from Zermatt Bahnhof and having an excellent location in the Bahnhofstrasse. The room was spacious & clean for 3 people and it matched the provided description & pictures. They provide a mini fridge and hair dryer in the room. Breakfast was included as part of the room and it is a fixed menu of cheese, breads, eggs, fruits, muesli, cereal, yogurt, milk, juices, meats etc. You have to climb a short set of stairs to reach the ground floor and they have an elevator then to reach the higher floors. It perfectly fulfilled our purpose of visiting & exploring Zermatt& the Matterhorn and would recommend it to other travellers coming for the same purpose.

The bathroom was a bit small and the design didn't allow for a lot of movement.

Good breakfast included. Very clean and nice soap. Comfortable bed - very excellent down feather (?) feeling bedding perfect comfort level softness for mattress. Room is spacious with a safe box. Balcony with beautiful snowy view and friendly wildlife you can see (birds on roofs and flying afar). Excellent location right at the city center close to everything - train station, restaurants, shopping, etc. - yet secluded enough to be accessible via a smaller street cozily tugged away from the main street. Very kind informative staff who introduced me tips about how to visit the mountains. Love the desk and chair in the room - gorgeous view when set up facing the balcony. A LOT of power outlets - it's impressively functional. Everything is perfectly maintained.

Breakfast could have more variety in menu options. Floor could be a bit squeaky you can hear yourself and when people walk past the hallway, but I guess it's because it's wooden structured building. The bed comes in as two twin beds - for traveling solo that means having a small bed and half not used - wish there's queen option. Pillow is a bit too soft although very excellent material inside like the bedding - one flattens right away when you sleep on it because it's so fluffy (although comfortable and luxurious feeling) two is a bit too much. But overall it's 10/10 stay.

The place was a 2-3minute walk to the train station. The room given to us had a spacious balcony which we did not expect but highly appreciated. It had great views of the mountains. It also has some kind of TV room / dining room which we also appreciate. The receptionist was very nice and accommodating to us - she even let us leave our luggage while we explore the town and let us stay in the lobby while waiting for our train. The bed the very comfortable and the place was great overall. The breakfast is also decent.

The bathroom was a bit cramped - it was very hard to move around. The breakfast is decent but there were no cooked choices like scrambled eggs, or some soup, wouldve been nice but aren’t really dealbreakers. The price is a bit on the expensive side as well.

Hotel was located close to the train station and the main shopping venue. A very convenient location. Our room was in the back of the building and had a very large balcony with a great view. We didn't expect that. The staff was attentive, and the breakfast was good. Note that the shower and toilet were in the bathroom, and the sink and medicine cabinet were in the main room. This arrangement was neither bad nor good for us, it worked well. And finally, the area that the hotel was located in was quiet, and didn't disturb sleeping.

The only downside to our room was that the shower was quite small, and the actual bedroom itself was tight. But neither of these were deal breakers.

Location was really convenient, several minutes of walk form the train station, really helpful for us since the weather was raining on the day of arrival.the stairs are surprisingly wide comparing to some hotels even in metro cities such as Bern, or Geneve. Staff was friendly to lent us a electric plug converter so that the US type plugs can be used in the room. Breakfast is included in the room fee, and has had plenty of options.

Room is quite compact, luckily we are light travelers, and don't have a lot of bags. There is no USB charging ports or other EU standard outlet for plugs, however the front desk has one to borrow from.

Great location, spacious rooms

Minor thing I found with most European hotels…the pillows.

Location was great. Room was super clean and comfortable. Check in (next door at sister hotel) was easy with friendly staff. The woman facilitating the breakfast was the BEST! So pleasant and helpful with any and all needs/requests.

The only item worth a critical comment was the shower. I was aware from previous reviews that the bathroom was a bit outdated, which for me, is a non-issue. Being in a single room on the top floor, the tub/shower ceiling was on an angle and required that I stoop a bit in order to stand under the shower; I'm a woman of average height. Managing this was not a big deal for me, but I can imagine for other, less agile travelers, it could be.

Room and bathroom were good for the price. Excellent location. Nice breakfast.

Nothing major. Reception in sister hotel next door so have to go there to check in and out. Their luggage storage could have been better. Would benefit from having a receipt system and found mine were kept outside the luggage room left unattended and someone had left some small discarded stuff on top of my suitcase.

Excellent value for money. Really close to everything. Check in was easy next door in continental hotel. The room was large and had a big terrace although too cold to sit out there. It was warm with plenty of space for clothing. Separate area with tv and table. Breakfast was excellent. Continental with lots of everything and the staff were constantly refilling it all. Only 2 star but I have stayed in 3 stars which were not as good. We stayed in room 12 on first floor. Really enjoyed our stay and would recommend.

Pillows were a bit flat for us!!

Room was a tad too warm, however I didn’t discover-until the morning- that I could tilt the window open. The choice of food at breakfast was varied and of good quality.

Having to check in/out at other hotel, however staff there were exceptionally helpful. The steps to the entrance of the hotel where we were staying proved a bit difficult for my friend who has mobility problems; negotiating the steps whilst dealing with her suitcase, caused her somewhat of a problem.