Family room has verandah (view of the main street), friendly staff, breakfast was good (even has fresh juicer), clean, less than 5 mins walk from the station (and no pebble road), has elevator, relatively quiet room (although we were next to the elevator), cleans room everyday, has minibar + bathrobe + slippers, has bathtub

One of the bathroom basin was leaking water (but not too bad and we had another bathroom to use with no problem), pillow was too soft, has 5 steps to go to lobby without disabled access (we had to lift our luggage), no wine glasses

Location was excellent as it was only 5 mins walk from the SBB train station and train up to matterhorn viewing point. There are several restaurants nearby.Check-in was very smooth and fuss-free, we arrived early and left our luggage at the reception. When we returned later before check-in time, our luggage have been sent up to our room already. The room faced the inner courtyard which is quiet from the main street. Breakfast spread was great, comprising hot and cold food, with fruits and a good selection of bread. Overall, the stay was very pleasant.

The bathroom was slightly small, which didn't really matter as we only stayed for 1 night,

Breakfast selection was lovely and able to cater to gluten free, ride to the train station with heavy baggage in snow appreciated and lovely bar and restaurant on site. Very quiet, considering the location - easy to sleep!

Water from the shower went all over the floor each time. The doors open with a key, not a smart card which I assume is for noise purposes as they are heavy doors however there were multiple instances when housekeeping unlocked and opened the door whilst we were in the shower in the morning without knocking and there was no sign for the door to say ready for housekeeping which made me feel rather uncomfortable due to a perceived lack of privacy.

Great location - just a short walk from the train station. Hotel provides transportation but after one try, we found it is not necessary and walking through the street was a lot more fun. Very clean. Provided every single toiletries and amenities there is.

Rooms are on the small side but suffice to move around. Wished that there were a bit more space to layout the luggage… We were on the 4th floor but still can hear people talking on the street. I do not think it is the hotel’s problem. The streets are small so sound travels fast.

Great location just a block from the gornergrut train. Excellent facilities for storing ski and snowboard gear. Very comfortable room and very helpful staff. While we were skiing I twisted my knee and the staff was very helpful in finding me medical care and checking on me which was well beyond their responsibility but super helpful and nice. Also a very good and varied breakfast. Highly recommend!

The hotel's location is incredibly convenient, less than 3 minutes walking distance to the Zermatt railway station, making our stay all the more enjoyable. The hotel itself is efficient and has provided us with exceptional convenience. The rooms are clean and super spacious, and both the reception and restaurant staff are friendly and accommodating, significantly enhancing our overall experience. Additionally, the breakfast is included in the room rate, and the variety of food offered is decent. It is super suitable for family travelers.

No.

It was a hotel right in the centre of Zermatt. You could walk the lift or you could take a bus. The staff were very friendly.

Two things I didn’t like about the property. I could make a cup of tea in the rooms but there was no milk in the room. I was cold all the time in the room, but I am a cold person anyway.

Amazing location. Beautiful room and wonderful breakfast. Staff was helpful and accomodating. They even opened the gorgeous spa early just for the three of us! Loved the relaxing saunas and amenities at the spa. The cozy bar in the lobby with fireplace was lovely for happy hour. The restaurant was awesome and open all day as opposed to many that close mid day. Had a wonderful time at Hotel Pollux!!

Hoped for a hot tub in the spa area but the saunas were great.

We had a lovely room with doors that could open and you could look down on the street or across rooftops to the mountains. Hotel is close to the train station. Breakfast was nice especially getting a pot of coffee and a pot of warm milk. They also cooked perfect soft boiled eggs and nice fried eggs as well as supplying a buffet with bread, cold meats and cheese. Front staff friendly and helpful.

Nothing I can think of.

breakfast was the best complimentary breakfast i’ve ever had. it was so delicious and made to order. i cannot believe how amazing it was and overlooking the downtown area. so cute and delicious and a wide variety of options! the room was also lovely and the balcony was such a nice addition to an already cozy and clean room. the lights above the bed were unique and cute!

N/A - it was perfect.