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8.9

472 reviews

Hotel Pollux

Hotel Pollux

Bahnhofstrasse 28, Zermatt, 3920, Switzerland

Reservations:

+1-833-728-2041

Choose dates to view prices

Skiing

Restaurant

Free wifi

Fitness center

Free shuttle

Turkish/Steam Bath

Steam room

Free spa

Hotel Pollux

Welcome to Hotel Pollux, a charming 4-star hotel located in the heart of Zermatt, Switzerland. Just a stone's throw away from the city center, at Bahnhofstrasse 28, this hotel offers the perfect blend of convenience and luxury for travelers looking to explore all that Zermatt has to offer. With a total of 472 reviews, Hotel Pollux has become a favorite among visitors to the area.

Guests at Hotel Pollux can indulge in a range of amenities, including free skiing activities, complimentary Wi-Fi, and a free shuttle service for easy access to nearby attractions. Relax and unwind in the Turkish/Steam Bath, sauna, or spa, all available at no extra cost. For those looking to stay active, the hotel offers a fitness center, while the on-site restaurant caters to all culinary desires.

The spacious and stylish rooms at Hotel Pollux feature private bathrooms with free toiletries, ensuring a comfortable stay for every guest. With a sun deck, terrace, and garden on the premises, visitors can soak in the stunning surroundings of Zermatt. Whether you're here for a ski adventure, a spa getaway, or simply to explore the city, Hotel Pollux provides a memorable experience for your Swiss holiday.

When it comes to dining, Hotel Pollux offers a variety of culinary experiences to satisfy every palate. Indulge in traditional local dishes at Pinte, where families can enjoy a cozy ambiance while savoring delicious Swiss cuisine. For a fusion of traditional and modern flavors, head to Arvenstube, a family-friendly restaurant that serves up Mediterranean and local cuisine in a contemporary setting. And for those looking for vegetarian and vegan options, Vegistube provides a welcoming atmosphere with a menu focused on local and modern dishes.

Guests at Hotel Pollux can rest easy knowing that a range of payment options are accepted, including Visa, Mastercard, American Express, and more. With such flexibility, settling the bill is made hassle-free, allowing visitors to focus on enjoying their stay to the fullest without any payment concerns.

For travelers seeking a memorable Swiss holiday experience, Hotel Pollux in Zermatt is the ideal destination. From luxurious amenities like complimentary skiing activities and a rejuvenating spa, to the convenience of a free shuttle service and free Wi-Fi, this 4-star hotel caters to every need. Whether you're here to hit the slopes, relax in the sauna, or sample local cuisine, Hotel Pollux promises a delightful stay filled with comfort, convenience, and Swiss charm.

Closest airports

Sion Airport

24.3mi

Milano Malpensa Airport

54mi

Lugano Airport

55.9mi

Turin Caselle Airport

57mi

Most popular amenities

Skiing

Restaurant

Free wifi

Fitness center

Free shuttle

Turkish/Steam Bath

Steam room

Free spa

Sauna

Bar

Sun deck

Tour desk

Terrace

24-hour front desk

Non-smoking rooms

Elevator

Free toiletries

Garden

Upper floors accessible by elevator

Rooms

Show 7 photos

Classic

Minibar

Flat-screen TV

Tea/Coffee maker

+

More details

Show 6 photos

Gallery

Minibar

Flat-screen TV

Tea/Coffee maker

+

More details

Show 7 photos

Room, Balcony

Balcony

Minibar

Flat-screen TV

Tea/Coffee maker

+

More details

Show 8 photos

Superior

Balcony

Minibar

Flat-screen TV

Tea/Coffee maker

+

More details

Show 7 photos

Family

Balcony

Minibar

Flat-screen TV

Tea/Coffee maker

+

More details

Double Room

More details

Triple Room

More details

Room Selected at Check in

More details

Small Gallery, Single

More details

Guest reviews

8.9

472 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Featured reviews:

🇦🇺

Yoo

8.2

September 2024

Family room has verandah (view of the main street), friendly staff, breakfast was good (even has fresh juicer), clean, less than 5 mins walk from the station (and no pebble road), has elevator, relatively quiet room (although we were next to the elevator), cleans room everyday, has minibar + bathrobe + slippers, has bathtub

One of the bathroom basin was leaking water (but not too bad and we had another bathroom to use with no problem), pillow was too soft, has 5 steps to go to lobby without disabled access (we had to lift our luggage), no wine glasses

🇸🇬

Linda

9.1

July 2024

Location was excellent as it was only 5 mins walk from the SBB train station and train up to matterhorn viewing point. There are several restaurants nearby.Check-in was very smooth and fuss-free, we arrived early and left our luggage at the reception. When we returned later before check-in time, our luggage have been sent up to our room already. The room faced the inner courtyard which is quiet from the main street. Breakfast spread was great, comprising hot and cold food, with fruits and a good selection of bread. Overall, the stay was very pleasant.

The bathroom was slightly small, which didn't really matter as we only stayed for 1 night,

🇦🇺

Naomi

8.2

March 2024

Breakfast selection was lovely and able to cater to gluten free, ride to the train station with heavy baggage in snow appreciated and lovely bar and restaurant on site. Very quiet, considering the location - easy to sleep!

Water from the shower went all over the floor each time. The doors open with a key, not a smart card which I assume is for noise purposes as they are heavy doors however there were multiple instances when housekeeping unlocked and opened the door whilst we were in the shower in the morning without knocking and there was no sign for the door to say ready for housekeeping which made me feel rather uncomfortable due to a perceived lack of privacy.

🇨🇦

Monica

9.1

August 2024

Great location - just a short walk from the train station. Hotel provides transportation but after one try, we found it is not necessary and walking through the street was a lot more fun. Very clean. Provided every single toiletries and amenities there is.

Rooms are on the small side but suffice to move around. Wished that there were a bit more space to layout the luggage… We were on the 4th floor but still can hear people talking on the street. I do not think it is the hotel’s problem. The streets are small so sound travels fast.

🇸🇬

Huidong

10

January 2024

The hotel's location is incredibly convenient, less than 3 minutes walking distance to the Zermatt railway station, making our stay all the more enjoyable. The hotel itself is efficient and has provided us with exceptional convenience. The rooms are clean and super spacious, and both the reception and restaurant staff are friendly and accommodating, significantly enhancing our overall experience. Additionally, the breakfast is included in the room rate, and the variety of food offered is decent. It is super suitable for family travelers.

No.

🇺🇸

Laura

10

February 2024

Amazing location. Beautiful room and wonderful breakfast. Staff was helpful and accomodating. They even opened the gorgeous spa early just for the three of us! Loved the relaxing saunas and amenities at the spa. The cozy bar in the lobby with fireplace was lovely for happy hour. The restaurant was awesome and open all day as opposed to many that close mid day. Had a wonderful time at Hotel Pollux!!

Hoped for a hot tub in the spa area but the saunas were great.

🇦🇺

Linda

10

May 2024

We had a lovely room with doors that could open and you could look down on the street or across rooftops to the mountains. Hotel is close to the train station. Breakfast was nice especially getting a pot of coffee and a pot of warm milk. They also cooked perfect soft boiled eggs and nice fried eggs as well as supplying a buffet with bread, cold meats and cheese. Front staff friendly and helpful.

Nothing I can think of.

🇺🇸

Pedrick

10

July 2024

breakfast was the best complimentary breakfast i’ve ever had. it was so delicious and made to order. i cannot believe how amazing it was and overlooking the downtown area. so cute and delicious and a wide variety of options! the room was also lovely and the balcony was such a nice addition to an already cozy and clean room. the lights above the bed were unique and cute!

N/A - it was perfect.

🇨🇭

Adrian

10

December 2023

Fantastic location close to the train station, perfect for walking and all activities. Fabulous room with great views and very relaxing atmosphere. Good breakfast and excellent dinner in the evening in the restaurant. Highly recommended and we will definitely stay here again when we return to Zermatt.

Service at breakfast could have been a better, we were left waiting for quite a while before we could order, but no big deal really.

🇬🇧

Annamaria

9.1

January 2024

Great breakfast. Friendly and welcoming staff. I stayed in the single room with gallery and it was a lot more comfortable than I was expecting. There is plenty of space between you and the ceiling when lying on the bed so it does not feel claustrophobic at all.

Nothing. But a slightly earlier check in time would be more convenient. ( though they are kind enough to look after your bags if you arrive early)

Points of Interest Around Hotel Pollux

Attractions

Zermatt Mountain Railways (Zermatt Bergbahen)

0.5mi

Sunnegga

1.1mi

Zermatt-Matterhorn Ski Paradise

1.2mi

Gornergrat Railway (Gornergrat Bahn)

3.2mi

Matterhorn Glacier Paradise

5.8mi

Ecomuseum Simplon

19.3mi

Stockalper Palace

23.4mi

Glacier Express

23.5mi

Aletsch Glacier

29.6mi

Restaurants

Pinte

Cuisines

  • Local

Ambiances

  • Family Friendly
  • Traditional

Arvenstube

Cuisines

  • Mediterranean
  • Local

Ambiances

  • Family Friendly
  • Traditional
  • Modern

Vegistube

Cuisines

  • Local

Ambiances

  • Family Friendly
  • Traditional
  • Modern

Amenities of Hotel Pollux

Skiing

Restaurant

Free wifi

Fitness center

Free shuttle

Turkish/Steam Bath

Steam room

Free spa

Sauna

Bar

Sun deck

Tour desk

Terrace

24-hour front desk

Non-smoking rooms

Elevator

Free toiletries

Garden

Upper floors accessible by elevator

Stay rules - Hotel Pollux

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property