It was comfortable but a bit dated.

We paid for a family suite to have extra room floor space and a third twin to place our bags. When we checked in and went to room not a family suite. I went back to front desk asked about the family suite. They said they moved our room because there were only 2 of us not 3. We had paid more to have a family suite . Front desk lady not nice or accommodating. We felt a bit cheated with the smaller room space after paying for the family suite.

We found this hotel from Booking.com as usual and chose this hotel according to the location and the room specifications as well as previous reviews. Two nights of our stay in this hotel was quite impressive and there were nothing unsatisfactory at all. Room’s size is fine, bathroom is well equipped, and bed is comfortable. Our room had balcony with mountain and town view. The afternoon tea and coffee for all guests was a value added. Receptionists and other staff were helpful and flexible to guest’s requests. Breakfast was plentiful and excellent. Overall, we enjoyed our stay in this hotel very much.

Nothing, it is understandable that it is not possible to see Matterhorn from the balcony.

Everything was great and above expectations. I would like especially commend a staff - Allia (hope I got her name right). When we booked the hotel we could not book two night in the same room due to unavailability. However, Allia volunteered to look into the matter and when we returned after lunch, she had sorted it out, and we needn't change rooms the next night. This was excellent service and done without a fuss. The icing on the cake for this hotel is that there is sumptuous afternoon for guests, FOC! Given the service and the facilities, the price was very reasonable.

Generally everything was good.

Everything was great and above expectations. I would like especially commend a staff - Allia (hope I got her name right). When we booked the hotel we could not book two night in the same room due to unavailability. However, Allia volunteered to look into the matter and when we returned after lunch, she had sorted it out, and we needn't change rooms the next night. This was excellent service and done without a fuss. The icing on the cake for this hotel is that there is sumptuous afternoon for guests, FOC! Given the service and the facilities, the price was very reasonable.

NIL

Location was excellent, just around a corner from the train station. Beautiful flowers on the balconies. We had great view of the mountains. The room and bathroom was very spacious, clean and modern. Breakfast selection was excellent, in particular really tasty bread, bacon and cheese. Great selection of different teas. Food in Italian restaurant was of the highest quality, best pumpkin ravioli I ever had. We also used laundry service which was quick and good value for money.

- in our room wi-fi signal was poor but worked great in the lobby/ restaurant. - one suggestion I would give would be a small table on the balcony for the drinks.

The staff was very friendly, especially the lovely Asian woman at reception. She was our first contact at the property and made a great impression on us. My husband and I were here on our honeymoon and were able to get the honeymoon suite with a view of the Matterhorn. It was a great surprise. It was great having breakfast and tea time at the Hotel as it was included for us. The hotel is located very close to the train station so it made it easy to get there. It was also close to many restaurants and shops, restaurants, a convenience store, and grocery stores. It is a bit of a walk from the ski lift that was open in early November. There are free shuttle buses that go through town to make it easier to get to where you need.

The distance from the one ski lift that was open when we were there.

My recent stay at Hotel Butterfly Zermatt was fantastic. The staff were friendly and accommodating, always ready to assist with any requests. The food served at the hotel was delicious and diverse, catering to various tastes. The bed was comfortable, ensuring a restful night's sleep. The TV provided entertainment options, perfect for unwinding after a day of exploration. Additionally, the shower was spacious and refreshing, adding to the overall comfort of the stay. Highly recommended for a memorable and enjoyable experience.

Location was superb. Next to the train station and Gornergrat station. very close to all the action on the main road yet not on the main road and away from the noise. Staff were super friendly. Breakfast was good by European standards. Rooms were comfy. Beds and pillows were Ok.

Room cleaning could have been a little better - our room was not vacuumed everyday as stuff on the ground was present on all the days. Th toilets while being clean were basic.

excellent hotel - big room with balcony and a view (could see the Matterhorn on the window), very warm, big screen TV - for first time really a smart TV (could connect devices like phone and tablets to it), good wi-fi, modern furniture & facilities very good breakfast with a lot of choices great location - close to city center and train station, close to public transport getting you to ski installations friendly staff, even prepared some take-away food for last day when we left very early and kitchen was not yet open

a rather small elevator, room for only 4 persons, when you are with (big) bags it's quite crowded

Comfortable room and bed and pillows were so comfy. Balcony view was great. Convenient location. The room and bathroom were spacious, and there was good value for money in Zermatt. Breakfast spread was great, and there was a good selection of hot items, too. Afternoon tea / coffee was nice and complementary.

They didn't pick us up from train station because we arrived after 6 pm, but we saw other hotels doing so. It woukd have been nice to to be pucjed up as we carry luggage.