Breakfast was excellent. Many choices. The staff was great. We really liked our room and the balcony. The reception desk gentleman was very nice. He gave us maps and pamphlets of the area. The hotel was in a perfect location right off the main street close to all the shops and restaurants. We had a great time!

Nothing to complain about. We loved everything about the hotel and this beautiful town.

The lady at Reception was very helpful and informative. The room was very clean and spacious, especially the bathroom. The location was central, just a very short walk from the railway station. The breakfast room was well appointed and there was a good choice.

The floorboards in our room creaked quite loudly, as did the room above. Also the walls were very thin and the conversation of the guests in the next room could be heard.

Great location central in town and few minutes walk from train station. Breakfast wasn't much to brag about but European.. not much to choose from. Carpet was stained in the room but I can totally understand this because there is no way they can keep guest from tracking in with all the snow and ice.. but the room was clean and comfy.

breakfast

The room was small but quite adequate. Everything needed was there. The hotel is an easy walk from the train station and in the middle of the main part of Zermatt. Breakfast was a bit light on, but the quality was fine, just not a lot of choice. The reception staff were excellent, extremely helpful.

The steps from the front door up to reception were difficult for me with a big suitcase. A ramp would help.

Hotel staff are accommodating and polite. Room with amazing view of snowcapped mountains especially during sunrise, bathroom and rooms looks new and perfectly cleaned. Variety of choices for breakfast, served as buffet you can eat as much as you can. Hotel is few minutes' walk from Zermatt Bahnhof and Gornergrat Bahn, it is located in central of Zermatt where you can have access to restaurants and different shops. Safe place to walk at night.

We loved everything about this hotel. The staff, the room, the breakfast, the location. It’s easy to reach from the train station, about 5min walk. The staff were always very welcoming and friendly. The room was comfortable and clean with a nice, large balcony. We didn’t have the best view from the balcony, but it was nice to have. There’s a good selection at the breakfast buffet, with something for everyone, including vegetarians and vegans. This is definitely a place we would love to stay again.

conveniently located , it was quiet and clean, centrally located

We did not like the check in process. We arrived in the afternoon and picked up the phone and use the phone number that was there to call and the man was very short and snippy who answered the phone. He would not even make an exception for someone who is ill to come back and check him in. When he finally did arrive, he was over 10 minutes late.

Very convenient location. Very clean. Friendly and helpful staff. Excellent choice of TV channels. Good breakfast choices

It would help to have an individual bedside light at each side of the double bed, instead of having to turn off or dim the room lights.

I would recommend this hotel! The location was a short walk from the train station, to the Gornergrat Bahn station and to great restaurants. It is just steps away from the busy Bahnhofstrasse yet is peacefully located on a quiet square. We enjoyed spending time on the balcony where we even caught a glimpse of the afternoon goat parade!

Matterhorn view from my room was fantastic Located in the center of Zermatt town Helpful and friendly receptionists Squeaky clean rooms Comfortable bed

Furniture and carpet look a bit dated - fine for the price I guess Non-functional bathroom door handle