The room was great, as was breakfast.

Lobby is cramped and exceptionally busy with people and stacked lugguage awaiting check in. Check in happens after 2 pm with front desk not checking if/whether room is even ready. The promised fruit basket and drink in the room never happened.

Great location, can't beat it. Staff very helpful

Breakfast is below average. Save your money and go across the road to Starbucks, for your morning coffee etc. Generally the hotel seems a bit tired and needs a freshen up.

Location and the rooms were clean and bed very comfy.

The staff were not so friendly, most of them didn't had that welcoming smiles and sincerity. I hope they were more hospitable. The one carrying our luggage was always having a pouty and unfriendly face. The bathroom had the tendency to accumulate water from the shower room, we had to towel the water on the floor otherwise would leak Unto the room. Quite annoying having to do that everytime we shower.

Fabulous location at a sensible price as literally a stone's throw from the main station with a tram stop outside the front door. The staff were helpful and available when needed. The bedding was outstanding.

Bathrooms are a bit tired but functional. Coffee facilities are poor. Moe to the point, on arrival when I asked whether twin beds would be available I was charged an extra CHF 50.00/night. I though that was very shabby.

Room was warm when I entered. I love warm rooms. Welcome drink is nice (prosecco or sparkling drink). Orange- and lemon-infused water in lobby. The room is big and feels modern. Shower is great. Wifi is great. I could leave my bag at reception until check-in time. Quiet in room. Close to town and very close to the train station.

The carpet looks like it hasn't been vacuumed over many stays. Desk lamp didn't turn on. Scale battery was dead. The desk chair was not pushed in all the way when I entered (lacking attention to detail). At check-in, the employee seemed overwhelmed with calls and other things - please give her more help!

Hotel card is wonderful - made of wood that you can scan in the elevator and rooms. You definitely feel the difference especially when you come in and see the small chocolate on the bed. King size room is good. Perfect for my boyfriend and I. Several places to put in your things. Lights can be a bit tricky but the big space was enough for us to go around and they even have nice slippers! Though we don’t have a view and everything is quiet outside since it’s a Sunday, this place is definitely in the central. Trains and trams are accessible and it is easy to find especially since we came in around 11 pm and they even allowed us to check out until 1pm. Breakfast is simple but filling.

The bathroom layout needs improvement especially in the shower area. It was designed as a bath tub but it was slippery going out. Had to hold on the moving glass just to avoid slipping. The shampoo and soap compartment is mind boggling at first since I have never seen one that you need to squeeze to get it out but it was good since it’s accessible. Don’t know if they provide toothbrush and toothpaste but I didn’t ask anymore since I bought mine.

The included breakfast was underwhelming for the price point but the hotel is surrounded by bistros and cafes that we ate out each morning. Ian, a bartender and really a Jack of all trades was super helpful in getting our luggage to the room, he brought and opened wine and checked in on us several times during our stay. Ian helped us feel comfortable in our stay.

Included breakfast was unimpressive for the cost. Sheets were not changed during our stay (it was a 3 day trip,)

This is the hotel I will stay in when I go to Zurich in the future. It was about half the advertised cost of another one I have stayed at twice before. I wasn't expecting much but it was easily as nice and much closer to the main railway station. It was also close to the lovely park on the river where I took my little dog for a walk. The staff were really friendly and the room was quite spacious and comfortable. The hotel is really dog friendly. The area of the hotel was pleasant which was a surprise because it is so close to the station.

There was nothing I didn't like.

We have stayed at this property before and always found the rooms lovely and clean. It is located just a few blocks from the train station.

The check-in staff was not well informed. We asked for a place to eat where they were open at 9:30 at night. He suggested we go to the train station but had no idea what bay be around the area. The restaurant on site had a piano player but no waitstaff to help. ??? The room was between levels so we had to manage several steps with our luggage .. there was no way to NOT have to go up and down stairs. Perhaps this is the room for the Booking.com customers? The check-out staff was basically rude. She never would look up from her paperwork to say hello or help.. a second woman came to the desk and did the same thing. Not the friendly/helpful staff from 6 years ago.

The location was excellent, 5 min walk to trains and bus tours. perfect place for walking around old town, restaurants and high end shopping district

Like most European rooms, they are small. The bed was very uncomfortable but we asked they switch out the mattress to one that's more like American firmness which they did immediately and that solved the problem.