Fantastic breakfast buffet, fast elevator and wonderful staff. Rooms are fairly large and have comfortable beds. Very modern, airy feel. Fantastic location just steps from the main train station.

There's no air conditioning in the winter, which can be a problem when it gets warm and humid out, because of the thick down comforters. Opening a window is not practical on weekends because of nearby bars with outdoor tables and a very loud clientele. So we always have to use earplugs.

The staff at the reception were so unfriendly, no smiles, no saying welcome. Felt as if we were intruding on their space. After a 25 hour journey it would of been nice to be greeted in a better way. The breakfast was lovely, and Catherine needs an award for the best customer service. She is AMAZING. She remembered peoples coffee and tea preferences. The room was great, good size, beds were soo comfortable felt like I was in a cloud.. Room was kept clean.

Sour staff at reception, never acknowledged anyone. At checkout they were even more sour.

Great location in what seemed like the old town area.

No issues anywhere. All good

Location, room and breakfast. Excellent location near the Zurich central station, just a 5-min walk and is along the quirky area of Neiderdorf. Really good hotel location for visiting Zurich for the first time. I especially like the warm hospitality of the staff, esp. Ms. Cathy who was ever hospitable during our 3-day stay. The stay comes with a free breakfast which you shouldn't miss! We booked a 3-bed room where you have ample space for 3 people to stay in. the room also comes with a yoga mat which you can use for a good stretch before you start walking the day away. Bathroom was clean and spacious with free Rituals bath products!

The bathroom has translucent glass doors and walls which can be awkward for 3 people sharing a room.

The rooms were an excellent size for a single traveller. The bed was comfortable, and options for blankets and pillows were provided according to your preference. The room also had an umbrella, which helped on a rainy day. Breakfast had good options, and the lady staff serving breakfast was super friendly and cheerful. The location is great, within a 3-minute walk to Zurich, HB, and right next door is the Polybahn to ETH, from where you can see a nice panoramic view of Zurich City. All Zurich attractions are within walking distance.

The hallways lacked security, and the room bolts didn't lock, which they said was for fire safety considerations.

Great location across the river. About 10 min walk from Zurich HB and has a direct tram station 50m away that connects to shopping area. Comfortable beddings. We booked 2 rooms, 1 of which was much bigger than the other, which helps with our luggages. Staffs were helpful.

The bathroom in the bigger room looks like a makeshift installed in the room. Can be quite cold in winter. Soundproofing was quite poor as we could hear people talking and passing through the room, which was located next to the lift and stairs. Breakfast spread is minimal.

The location of Hotel was one of the most convenient. Hotel staff was most courteous and helpful. The room was maintained clean and serviced everyday by the housekeeping staff.

There was very little that you could not like in the hotel. The breakfast could have included more options other than scrambled egges. Breakfast was made more enjoyable by the staff who were prompt to resspong on requests for coffeee.

Nice clean room. Very comfortable. Small bathroom. but neat and clean. Professional staff. Good location. Breakfast was better than expected, although selection was limited. All in all, a pleasant stay. Would recommend.

As others have said, air conditioning is weak. If you are a light sleeper, you cannot sleep with open windows because of the noise factor. Be aware that there are not enough outlets to plug in everything, nor are they conveniently located. We had one small issue. the bathroom shower gel and shampoo bottle pumps are ineffective, and requesting a change was not complied with, suggesting this is an issue the management is aware of (like the air conditioning), but one just has to live with it.

The hotel itself might not be the top of the line, but they provide an exceptional experience! The Superior King Room was comfortable, spacious, and clean. There might be some noises since it's close to bar and traffic, but it wasn't a problem for us. The wifi is fast! Breakfast option is not a lot but we still enjoyed it. Waffle + chocolate spread is delicious! Great they also provided a lactose-free milk! All the staffs are so nice and helpful. The location is very close to public transport. I would stay in this hotel again the next time I go to Zurich!

Nothing! Wonderful service 👍🏻

This is a very nice hotel right in the heart of the action in Zurich - the tram (the Polybahn) up to the university is a few footsteps way. There are all sorts of great restaurants and tourist shops nearby. The river is a 3 minute walk. The staff is very friendly and helpful - they answered several questions for us. The room itself was nice and spacious. The breakfast was really good - a great, charming spread of lots of options.

I have found that most beds in Europe are quite soft. I prefer very firm. But that's a personal preference.