The hotel is centrally located, just across the train station, making it easy to find. All the landmarks are in walking distance from the hotel. The staff were excellent. We had an issue with the TV not working and one of the lamps. Natalya kindly offered to move us, but we declined as it was too difficult to move our things. Instead, she offered us a free breakfast while the maintenance crew sorted it out. We had al carte breakfasts there for the rest of the days, which was nice. Christina took good care of us. Another good thing is that they offer a free drink voucher if you choose not to get your room cleaned.

The rooms are quite small and not well configured / designed. The wall mounted lounge rack was right in the walkway to the bathroom, blocking the way, rendering it useless. Also, the charging power points don't work. Luckily, I had both a UK and Europe adapter that could be used elsewhere in the room.

We had a lovely room on a high floor as we'd requested with a view of the river. It was a very comfy, spacious room with a table and chairs and had a nice bathroom also. What was a great idea by the hotel was offering a discount of 10 swiss francs per day if you chose not to use housekeeping. We took up the offer as it's very easy to keep your room clean and not have fresh towels for a 4 night stay and we spent it on drinks in the hotel - wish other hotels had this scheme. The room was also very quiet with no noise from other rooms or the corridor. A great centrally located hotel with the train station nearby which was ideal for travelling to other cities/ places.

There was nothing that we didn't like and when we return to Zurich in the future we will stay here again.

this hotel is very close to the main railway station in Zurich. And there is a COOP very nearby. The COOP open from 6am - 10pm, so you can get anything at any time. Zurich city is small, this hotel is located in the center, can easily walk to everywhere. And this hotel is very near to the little railway station to ETH, the famous university. There is Eistain's closet in the main building of ETH, in the 2nd floor. This hotel provide apple fruit on the reception and says: one day one apple, doctor go away. I did not have breakfast in hotel, I went out for some local food.

It is great if you can provide Chinese service.

Location was great ,didn’t have breakfast but did eat in the bar and the food was excellent . Hotel is spotless and the lighting in the bathroom was very bright which is a plus for me.

My room was on the small side and the bathtub was very high, hard to get in and out of .

This property was located perfectly in the heart of Zurich, it was very convenient to have the train station, supermarket, restaurants and shops all within walking distance. The room itself was well equipped with amenities, and we especially loved the balcony with views of the river and city! The room was exactly as described when booking, and we were very happy with the soundproofing considering the location. The check in process was quick and easy, and we were grateful for the elevator access.

The air conditioning was not strong enough for very hot days.

Double room with comfy beds and pillows, the city view was really nice to have and the location of the hotel is perfect. Very clean and friendly cleaning staff when we saw them in the hallways. Was peaceful in the night, even though it's close to tram/trains, you couldn't hear them. Didn't have breakfast included, but we ate out elsewhere instead for a cheaper price. Would definitely be back.

Staff were a little overwhelmed and didn't seem too in control during our stay. Check in was super slow since everyone had to use the tablets to enter some information, however some of the older generation in front of us didn't know how to use them well, and the staff did not step in the support them. After we checked out, the staff had also booked 80CHF to my card for the mini bar from our room, which we did not use at all so I knew it was a mistake. They only sent back the money after I had contacted them, else they probably wouldn't have realized that they booked the mini bar to my card by mistake instead of to another guests card. Despite this, was quickly sorted within 2 days back in my account.

It is in a hearty location of a walking old town and offers a lovely Zurich lake. It also has a great bar vibe with a live piano. The room is huge compared to the other hotel rooms.

The parking garages are extremely difficult, or I seldom park downstairs, or I must be experienced in parking down there. The bed is two twins, but they merge, so during the night, the beds split themselves if you are a sleep-struggler everywhere like me.

The hotel is well located opposite the train station so very convenient for our one night stay before flying home the next day. We messaged ahead via booking.com to let the hotel know we would be arriving a little earlier than the check-in time and they had the room all ready for us on our arrival which we very much appreciated. We had an enjoyable dinner in the bar in the evening and the food and service was very good, as was the breakfast the next morning. The room was very comfortable overall, although a little too hot in the night (we didn't really have chance to work out whether there was air con).

Location is good. Just across Zurich HB train station which is is about 15 minutes train ride from Zurich airport. Staff are friendly.

Heater could be better. I told the staff that the heater isn't working well and they said It usually take 1 hour to heat up but they brought me a portable heater which is helpful.

The hotel is located close to the Central Station and the Metro and Bus station. We were allotted a triple room, so we had good space and comfortable. The breakfast was just about adequate and could have been better.

The hotel is situated on the hill. It is an extremely steep climb if you are less than fit and more difficult if you have to roll a suitcase up and down. The road is also cobble stone thus adding to the woes of access. The alternative is to use stairs of 60+ stone steps which you cannot do with a suitcase in tow. This may not be applicable for guests arriving by motor cars.